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Q: I booked two tickets online with flighhub when I received confirmation I noticed a spelling mistake on the reservation. I have called to fix this and have had nothing but the run around. I called the airlines they were willing to fix the spelling mistake for free but weren't able to because of the way flighthub made the reservation. I have since called flighthub and they now want to charge me $75 dollars to fix a spelling mistake that was their mistake in the first place. The airlines clearly were willing to make the change for free. I worked in customer service for 10 years this seems a bit of a money grab to me. I fly on average 2 business trips a month and have never experienced this with any other reservation site.
PLEASE HELP
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Went to check in for my morning flight in London and realized I had transposed two letters in my...
Hi Aaron,
We are so sorry to hear that you're having trouble with your reservation. If you could please send us your 9-digit booking reference number by direct message, one of my colleagues will contact you to help process the name change.
Kind wishes,
FlightHub Team