Anita J.

I wrote a review about Flighthub and received this email in reply: "We received your complaint and we want to explain that schedule changes are not in our control, airlines make flight changes and schedules and we have to coordinate with the customer and the airline the best option. If a schedule change is major (more than twelve hours of standby) the customer may request a refund but if the change is less try to give the best option, unfortunately the airline authorizing these changes and often takes more time we wanted. We want to remind that it is the airline that makes these changes and is on the client to accept or reject those changes, Flighthub is not obliged to make any compensation. We apologize for any inconvenience."
ONCE AGAIN... Flighthub is not listening! The cancellation of the flight, although inconvenient, is not the problem. It is the fact that their agents are NOT equipped to help the customers with the changes. When I called the airline, we had a new flight figured out within 10 minutes. It was the over 7 HOURS of dealing with Flighthub on the phone and trying to get them to understand which was the problem. It was them telling me that they had figured it out or promising to send emails and then lying to me which was the problem! They have a script to follow, but do not listen at all to their customers.
Please, don't use this company!