FlighthubReviews 5,068

Filed a complaint thru www.acta.ca/consumer-complaints

Customer service is very poor especially if you have a complaint. Details of the rules of the airplane tickets were not disclosed. We opted to make changes and cancel flight but were unable to do it due to poor communication and non disclosure of information. Very dissatisfied with service. Placed on-hold off and on for a duration of 2-3 hours for each call... Better off purchasing the tickets elsewhere.

Buyer Beware!
I recently had to rebook my flight and I called flighthub after my flight had left the airport.

"Customer service" told me that since I called after the flight had left the airport, I forfeited the amount that I paid! And even though they threw everything in their game book to try to persuade me to give up, I wouldn't stand for it. Tip, ask for a supervisor immediately, don't let the front line agents dissuade you.

After spending the weekend going back and forth talking to different agents and supervisors, they finally patched me to the airline office the following Monday when it opened. The lady at the office was shocked at what they were telling me and said that all they had to do was re-book my flight using my existing e-ticket number and I could've been on a flight much earlier. She then helped me find a new flight and it took only 30 minutes.

Please be careful when you purchase anything from this scam of a travel agency! This is my first and last time using Flightscum

(UPDATED: problem solved by the Customer Care Department)
Dont purchase anything from it! I didnt read any reviews & now I kind of regret this,

Flighthub charged me with an insurance I declined in the first place when I took the ticket 110 CAD.
Impossible to reach by phone, I cant wait 30 minutes to get the customer service so well painted in these comments

EDIT & UPDATE: the Customer Care Department of flighthub contacted me, they cancelled the insurance and refund the price on my credit card. Thanks.
1 star to 3,5

Worst experience by far in all my years of booking flights. First there was a computer glitche that selected the wrong flight to a totally different state with the same city name as my intended destination. Caught it immediately and called to advise via phone that my online booking was incorrect within minutes of submitting and have now been on the phone for almost 3 hours waiting to either change or cancel my flight and they are charging me $150 to cancel a flight I just made moment ago despite the fact that flight hub's computer glitche is to blame for the incorrect booking. I have been redirected to 3 "supervisors" stating that none of my credit cards are going through and I have literally had to give them 4 different card numbers and I keep getting messages from my bank stating fraudulent attempts are being made on my accounts. This company is a complete scam.

Had a flight booked with them for documentation issue had to change my flight date. I called them about 8 hours prior to scheduled flight and asked them to change the flight date. In terms and condition section it was mentioned that to change flight minimum charge is 250$ plus any fare difference, which I was fine to pay.
They put me on hold for about an hour then disconnected my call while I was on hold. I called back and this explain the whole situation again to the agent but he was not willing to help so I asked him to call the supervisor. Again, I was on hold for 1 hour, then supervisor came on line, listened my requested and put me on hold for another 1 hour. After one hour he came back on line and asked me to continue waiting, this time almost another hour. By then I was already late for my flight and then the only option I was given to either pay 1500$ more to change the date (which was even more then the original price of the ticket) or it is going to be a no show and there is no refund. I have the screen shots of the calls. 3.5 hours long call... could you believe it?
I called my cc company and has disputed the charges. They intentionally made me wait for 4 - hours so I will miss my flight and won't have any refund.
I am also looking for options (if any) to take a legal action against them. They can't just rip people like this.

** Another thing to mention, while I was on hold, I did call airline directly from other phone and they airline has no charge for changing but they are unable to help because flight is not booked with them directly.

Request to everyone plz don't buy tickets from this Flight Hub. Unfortunately, I didn't read all these review before, otherwise I am not gonna buy my ticket from there. Recently I booked 2 flights from them. I got booking reference number and flight confirmation code. They said your confirmation will be email you. We also called about email. The customer service Representative said your ticket is booked you don't need to worry you will get email in an hour. When after 7hours asked about confirmation email. They said your ticket is not confirmed becuse you booked your flight same day and your flight is same day and the guy hang up our phone. There is nothing mention about if you booked same you won't get your fight confirmed. We were so worried becuse our flight schedule was at 2pm. We were rush to the airport. When the third time we called to flight hub they said call directly to airline becuse the airline didn't confirm your ticket. Airline said call to ur ticket agent. Without saying sorry flight hub said cancel your ticket and buy the other one for next day. They sent cancelation email but nothing mention they gave us full refund or less. We asked plz can we talk to your manager she said he can't do anything in this matter he will say samething. So much to write what they said to us.
Didn't get what kind of business they are doing. So disspointed. I would like to give them 0 Star* but here is no option.

No sense of compassion or sympathy. WORST ONLINE BOOKING SERVICE. I have booked with them many times and I regret it. DONT LET THE CHEAP FARES FOOL YOU. They will fool you with their $75, $125, and $200 charges for cancellations and other crap. The representatives are impolite and do not care to help you at all! I had to change my name because I made a mistake on one of my flight tickets and I had to pay extra JUST for a mistake I made and I called in 8minutes to change it right after booking. The representative said that I had to cancel my flight and pay a $75 dollar fee and then rebook my flight. NEVER. AGAIN.

I booked a flight to Lisbon for June of 2017 for 2 adults. Site said that there were only 4 seats left on the aircraft. I was charged $1647 for 2 seats. Website stated that it was lowest guaranteed price for that date.
However, 5 days later, flight dropped, and price was $1347... The website stated AGAIN only 4 seats left for same flight #, same airline,
How can this be, that same fight, departure, and airline drops $300 in 5 days?,
When I called to ask for a credit, saying that I think that it was false advertising. I was denied a credit. I asked to speak to a supervisor, I was also denied.
Then the agent asked, if I wanted to cancel... for $600, a ludicrous question.
Next time, I will only use a site, that has a price protection guarantee.

Be careful what you buy from these guys because all they want to do is just sell I bought the travel insurance from them and when I needed to use it they told me that I couldn't because I needed a legitimate reason so I told them that my friend is really sick and I need to change my flight by one day I was told that because I new my friend is sick that I didn't have good reason to change my flight.
When they sold me the insurance I was told that I could cage or cancel my trip any time Not true be careful I will never use them again
Tip. Record your conversations with these guys you can't trust them they sell you one thing and it turns out to be another

I heard about flighthub from a friend. I needed to book flights for multi-cities. The prices were excellent and booking was easy.

Have chosen flighthub a few times this last year when it comes to finding the lowest price for air fares! Would recommend to anyone looking to fly to any destination!

Very easy straight foward site to use. Cheaper prices then most sites it's my favourite site to book all my flights on.

Last week I booked a trip to Nairobi for next fall. I screwed up and booked the same time as family engagement. I called back to change the reservation, understanding that there would be a fee to change.
I spent two hours on the phone with the sales rep, most of it on hold. I was able to re-book the flights and was told it would be a total of $904.68 to re-book (difference in airfare was $0 by the way). I gave my credit card info and spent the next couple of hours processing the complete waste of almost $1,000.00.
I then got an e-mail saying I needed to call Flight Hub immediately or my trip could be subject to interruption. I called back and spent another hour and thirty minutes with the sales agent. She told me that the original agent had made a mistake. The total they were going to charge to my card was not $904 but $964... but that was a wrong too... The actual price was $821.00 PER PASSENGER! I had her double check and she then told me the total price to change the reservation would be just over $1,900.00 (just two hundred less than the original price of the tickets in the first place!) I asked to speak to a supervisor, and then was told that the price was actually $1,112.68 total. Again, I requested to speak to a supervisor (and was really losing my patience).
The supervisor confirmed there was a mis-quote initially, and they would have to collect an additional $146.00 from me to process the change. I asked about just leaving the original travel dates, and was told I would have to call the airline myself and co-ordinate the flights, as they had already cancelled my original flights.
In the end, I ate the additional $146.00...
So much for a discount travel site. These people used a total of 4 hours and 2 minutes of my day... (and didn't even attempt to make any sort of compensation for that)
The level of incompetence with these people is staggering. I have never, in all my years of booking trips, been so frustrated!

I called to try & resolve an issue I had and the first representative I talked to hung up on me. I called back and told the second person what happened and asked if I would get a discount for the way that the first representative acted towards me and she said, "There was no way to determine wether it was you or hung up". She had the audacity to say that after what I had just told her. Then I speak to the supervisor & he said that there was no way he could reduce my fee and just kept apologizing for the customer hanging up on me. And after our conversation, the supervisor said that there was no exception could be made but on their website it says that there are exceptions that could be made and even after I was hung up on there was still no room for an exception. I let the supervisor know that he can listen to the recording to see that I did not hang up in order to get an exception that I would wait. But he did not want to. All I wanted was to get an exception made after the horrible customer service but nothing happened. WORST CUSTOMER SERVICE EVER.