FlighthubReviews 5,069

I was trying book ticket from Edmonton to Delhi entered my debit visa info and when processing was going on it showed up message that check your card details and ticket or any reference number was not issued later on I checked by bank account and money was deducted from there in the name of air can_V... I called flighthub and they said no booking was done so they are not able to do any refund asked me send screenshot of account transaction I did that they still told me charge was from air can they don't see any booking under my name, phone or email address. So at last I had to all my bank and explain the issue to them... don't buy from this website flighthub they are fraud

They will not refund your ticket if something happens and you can't go. They'll say to call the airlines, the airline will say it's not their responsibility as you booked though a third party. Tried to contact the flight hub number on their site and it wouldn't even connect. My mistake honestly, should have known better than to trust it. Only third party flight booking company I'd trust is Google flights. Their cancellation policy and flight change policy is also terrible.

They took my money$40 other a ticket plice. Its a cancellation poricy.
I dont need the option, and also the web site sistem has a trap a lots.
I have many troble with this company in this week. I asked them by phone, she hold on my call over 1 hour.
They dont care you are customer. They dot know a customer service.
I have never seen this bad service.
Be careful, this site has a lots of traps.
They are thinking how to take your money.
You can see another review. They explain such a bad website Flight Hub.

I needed to get from Halifax to Edmonton an FlightHub had the cheapest fare, seemed like a no brainer. First, I make the booking using a debit/visa card, which works when buying flights from any other website, but about four hours later I received an email saying that the card was rejected and to make other arrangement. Ok, it happens, no sweat. EXCEPT FlightHub has allowed the airlines to immediately take the money from my account. I had to go through my bank to unauthorize the payment, and it took a week to get back. I didn't have any extra money to rebook, so I had to wait for this money in order to rebook.

A week later, after rebooking and receiving confirmation of booking, I called customer service because my credit card hadn't yet been charged and I thought something was up. Of course, the rep said my flight had been cancelled. Thanks so much for the notice. When I asked why, the woman rambled on about the cost of the flight increasing by over 100% so it had to be cancelled, and I would have to rebook. Well as you can imagine, costs are about $300 higher than they were when I initially booked, and I can no longer afford to go. When I asked the woman how they could help me out, she rambled on, barely intelligibly, and hung up on me.

Now I can no longer afford the last minute fare to Edmonton, and can't go on the trip that my in-laws pre-booked and paid for. I'm sure some people have great experiences with FlightHub, but it's not worth the risk...

Booked a flight to Hawaii a few months ago; great deal. I get an email yesterday telling me to contact Flighthub for "immediate attention."
When I called at first they didn't know why I was calling. After a lot of "so if I hear you correctly, you are calling because you got an email from us..." crap, I was finally told that my return leg was switched to another flight, resulting in an almost 3 hr layover from a previous 60 minutes.
From there I heard things like "airlines require 1 - 2 hrs connection time", "your original flight is no longer available" (it was on air canada website still).
When I asked to speak to a supervisor, the first agent hung up on me.
When I called back and listened to their jargon (they obviously were not familiar with air line policies) I was assured the flight I originally booked was unavailable. When I asked for the agent's name so I could file a complaint, I was told "Daisy" but no last name, no rep# and no location to where I was called (she said she wasn't allowed to)
When I asked to speak to a Supervisor again, she made me wait 5 min on hold and then wanted me to wait another 5 minutes. I hung up
Will never use Flighthub again

Terrible customer service. My husband had to fly to Europe on a very short notice for his mother's funeral. He almost didn't make it to the plane as Flighthub double booked his reservation and it took airline almost 1hr and1/2 to try to fix it. When I called the customer service and asked to speak to supervisor, I was put on indefinite hold. Very very unprofessional customer service.

I booked a flight and the airline cancelled due to weather. So I called flight hub and asked them to Cancel my reservation and they made me $200 more to cancel and said me $1800. 00 would be reserved for future travel.

Now I called and no one can explain their policy but keep making reference to it's their policy. They will not allow me to book another flight, and if the flight is less they keep the money! Where with West jet, they give you west jet dollars.
No after 3 frustrating day with these jokers and finally just was like fed up, going to book the flight, they are telling me they can't see the rate difference so we can't book you... THIS IS THE MOST STUPIDEST PEOPLE I HAVE DEALT WITH AND NON ONE CAN SPEAK PROPER ENGLISH!

NO NOT BOOK WITH THESE JOKERS!

I had a horrible experience trying to change my return flight date Kolkata to Toronto. The customer service rep Ashley kept me on hold for hours while manually calculating the fare. She initially told me I would need to pay CAD 489 for a change of return date, and after I gave my credit card details, she got back saying that she had made a mistake and actual fare was CAD 735!, which is almost the price of a new one way ticket! I wanted to speak to a supervisor and she put me on hold for ages before the line got connected to a voice message from China Airlines! Horrible service. I will never use Flighthub again.

I always thought flighthub was a good website to look up for flight deal. I totally changed my mind now after my first purchase with them.
I had to call in for their "special phone fare" and I find out it was actually the same price offered online. The Rep urged and stressed me to book had caused me making wrong flight decision.
Flighthub Rep did not allow customer to call in more than TWICE to ask about cancellation policy and penalties, because they have LIMITATION for customer questions. They would charge for full fare for cancellation regardless the booking was made within the same hour, same day!

My wife and I booked a flight from Toronto departing February 06,2017 to Florida and returning February 22,2017 with Flighthub, when booking the flight on line everything seemed fine, when we received our electronic ticket we noticed our return date changed from February 22,2017 to March 22,2017 Dealing with customer service for more then 3 hours we were told our only options were to cancel our booking at a cost of $250 and receive a credit for the cost of our original booking ($654) or pay an additional fee of $325 per person ($650) to change our return date back to February 22,2017. We elected the first option, we payed $250 to cancel our booking, we proceeded to use our credit to book a new flight only to find out the credit was only available to use if we booked through Flighthub, with many extra fees not mentioned when we took the credit, our new flight ended up costing $1,474.00. This company is misleading, customer service reps are hard to understand. I would advise anyone thinking of dealing with Flighthub to think twice and stay far away

My husband and I decided to go on a trip, just the two of us. Something we hadn't done in a long time. I made the arrangements, I booked the trip through Flight Hub a company I hadn't used before but the price was right. My original date of booking was on October 16th, I received a confirmation back that the trip had been booked successfully with a booking reference no. The day before the trip I called Flighthub to find out how to book seats. I was told that the trip was cancelled?! I said that wasn't possible that I had not received a phone call or email about a cancellation, but he insisted that it was cancelled. Funny thing was he proceeded to book us a new flight with the exact itinerary as the original flight, same days, same times, same layover periods and locations. However the original price, the booking in October was $1,175.24 the total for both tickets round trip. In order to book the same flight the cost increased to $2,083.40, $800.00 more. My flight from North Bay to Toronto was booked and paid for connecting me with this flight, the cost of my resort was paid for, I had no choice but to pay the extra money. To top it all off our luggage was lost and arrived three days after we did. Since my return home I phoned Flight Hubs 1-800 no. To enquire as to where I could submit a complaint and to provide the documentation for both confirmed flights and the difference in cost. A lady on the phone said that they had sent me two emails about the cancellation but this isn't true. I had looked in my regular emails and my 'trash' bin before calling. She said that she would put me through to her supervisor. After several minutes she came back on the line saying she couldn't locate the supervisor and that they would tell me the same thing. I reiterated what I had said previously, explained that this was not acceptable and was put on hold again. A couple minutes later a 'supervisor' came on the line and once again I told my story. She said that she would forward my concern to her supervisor and that I should hear back within 24-48 hours, I'm not holding my breath.

If I could rate my customer service experience a 0/5 stars, I would. A glitch in the online system charged my credit card for a flight I never wanted. Upon calling customer service, I was greeted by a man named Carl who informed me I would be charged 75 dollars for cancelling a reservation I never made in the first place. I explained my situation and how I shouldn't be charged for a booking that was not my intention or fault in the first place but he interrupted me and started explaining cancellation fees and charges to be made to my credit card. I asked to speak to the manager and he refused. He kept interrupting me and said I would have to pay more now because it was past midnight during the call. I asked to be transferred to his manager again, who then hung up on me. I called a second time and asked to speak to a manager directly to resolve the issue. I was asked to take a survey, which I completed (thinking I would be transferred to a manager after it) and the call then dropped again. My issue was never resolved and these individuals are trained to cut you off while speaking. Disgusting experience and I highly recommend to USE A DIFFERENT BOOKING SITE! Never use Flight Hub