Megan B.

I needed to get from Halifax to Edmonton an FlightHub had the cheapest fare, seemed like a no brainer. First, I make the booking using a debit/visa card, which works when buying flights from any other website, but about four hours later I received an email saying that the card was rejected and to make other arrangement. Ok, it happens, no sweat. EXCEPT FlightHub has allowed the airlines to immediately take the money from my account. I had to go through my bank to unauthorize the payment, and it took a week to get back. I didn't have any extra money to rebook, so I had to wait for this money in order to rebook.

A week later, after rebooking and receiving confirmation of booking, I called customer service because my credit card hadn't yet been charged and I thought something was up. Of course, the rep said my flight had been cancelled. Thanks so much for the notice. When I asked why, the woman rambled on about the cost of the flight increasing by over 100% so it had to be cancelled, and I would have to rebook. Well as you can imagine, costs are about $300 higher than they were when I initially booked, and I can no longer afford to go. When I asked the woman how they could help me out, she rambled on, barely intelligibly, and hung up on me.

Now I can no longer afford the last minute fare to Edmonton, and can't go on the trip that my in-laws pre-booked and paid for. I'm sure some people have great experiences with FlightHub, but it's not worth the risk...