FlighthubReviews 5,069

My family and I are long term users of Flighthub, and that is stopping now.
Be careful, they will charge you fees without your confirmation or knowledge then you will get surprised when you check your credit card statement, when you call to make sense of it, they will come up with a stupidly named fee that apparently you applied, they keep you on the phone for hours (and that's after spending two months trying to call almost everyday and not being able to reach anyone) and was the problem solved? NOPE, the lady on the phone was so useless and indifferent and dare I say disrespectful, she kept repeating the same thing over and over and bluntly saying she cant do anything for me and re"explaining" the stupid fee over and over again, when asked to be transferred to someone who can help me, I get sent to waiting then have phone hung up on me! In one word HORRIBLE.
Flighthub just lost not only one customer but a bunc, I will make sure none of the people I know falls victim to their scam.

Don't get fooled by their attractive prices.! I clicked on a flight scheduled earlier in the day and I get a confirmation of a flight much later. Tried to cancel with out any penalties and I think getting a bill passed in congress is easier then dealing with this company. If you think you will get your issue resolved- NOT! And be prepared to stay on the phone for at least an 1 1/2 hours. They have cost me hundreds of $$ and aggravation.

I booked a flight with the Flighthub.com and I am totally disappointed with the service. It shows the false price. The price is initially lower then from official website of airlines, but in reality they're gonna charge MUCH more.

My story: I wanted to buy 3 tickets for one flight each was about $1450. I see that flighthub selling them for 1411, the total would be $4233. Then when you're ready to purchase ticket it says "Wait a minute the fair is gone and you'd need to pay 36$ more (you think its just 36$ more, but it's 36 for EACH ticket). Then it gets more interesting. The website charged me $4550 at the end, which is greater than $36*(3 tickets). Overall it charged 300$ more than showed before confirming all details. What I get finally:
- the fair increase is higher than $36/ticket
- the fact that they don't show the final price they're gonna charge is confusing

Now, after reading all the reviews I hope my flight will be ok and I'd be able to use at least this ticket.

But DON"T use this service and tell your friends

They gave me fight confirmation via phone and email. Few days later they cancelled my reservation. When I contacted customer service they kept making excuses and wanted to charge me triple the price to book another flight
I called back after work and held the phone for over an hour and never got a customer service rep. The recording said 10 calls in front of me. It dropped down to 4 then went back up to 10. I'm very disappointed because I'm considering cancelling my trip. I hate to go on vacation and get stuff.

I purchased 6 tickets for a family vacation. 5 days before departure, we checked our reservation to confirm seats, only to find our entire trip had been cancelled. Called FlightHub and they said it was due to their airline being unable to provide a 'flight segment' and that their system had sent me an automated email at 11:44 pm 48 hours after I had booked my trip. Essentially, even if you are spending $4000, it doesn't matter enough for them to call you to tell you they have cancelled your entire purchase - their effort only goes as far as automated middle-of-the-night emails that end up in your spam box. We had to re-book new flights at double the price (directly with an airline this time!) because after 3 hours on the phone with FlightHub they refused to take any responsibility.

We were afraid to change or cancel our flight after reading the reviews here, but were pleasantly surprised that Flighthub actually processed our cancellation and refunds in a timely manner. That said, the fees were indeed high, but it was something we were aware of right after we bought the tickets (which we regretted immediately) and we were just happy we got some money back. BTW we didn't bother calling after reading the reviews so we messaged them on Facebook and continued via emails.

Bottom line, don't but your tickets here especially if you foresee you'll need to make changes but if you have bought it and want to make changes, don't be put off by these reviews as there are actually successful cases.

To Flighthub, we appreciate the timely response and refund.

I advice every body do not book through this fraud company, i booked 2 tickets on the phone for my wife and son, after they send me the tickets on email i told her can you wait to verify names on tickets she said by for now and close the line, i checked the tickets it was mistake in middle name of my wife, i call after 2 minutes to fix it, other Indian bad guy told me the only option is to cancel the reservation and book new one and the cancellation fee is 25 $ per person, i agree he cut 150 $ from my account, i told him why you cut 150 $ from my account he said i told you 75 $ per person and also he said by for now and close the line, right now the 2000$ is not refund to my account, they are fraud company and they put people their accent is not understandable. I advice everybody do not book through them believe me they plays with costumer to gain money.

For a small change initiated by the airline, I was asked to call them early February. At that first call, I was put on hold for 30 minutes. I agreed to the changes and requested that a new itinerary be sent to me. They never did. Two days ago, they sent me another email to call them about a "waiver". I thought it was a different issue. So I called them last night and was put on hold 45 minutes. After waiting all that time, the FlightHub rep told me that she could not update my itinerary for that very same change as the first time, and told me to call back to confirm. At that time, I lost my temper and reprimanded them for their incompetence and that I would never book with them. This morning I contacted the airline directly. The whole call took less than 5 minutes and a revised itinerary was emailed to me right away. FlightHub has a lot of room for improvement in their customer service.

Like the other reviews - bad customer service! I went to book our ticket and it said click to review charges before booking but instead just charged my credit card with no review page. They charged me $40 for extended cancellation policy. I then called to cancel everything a minute after clicking the button and have been on hold forever. The reason we were going with them was because we could select our seats only to find out those seats are not guaranteed so you are also paying for that with no guarantee of getting them.

You would think that a company that have '' More options, best prices and less headache" as a slogan would actually care about their customers... I have been on the phone for HOURS, trying to first of all, understand what the person was saying and second of all, trying to understand why they were charging me twice for a simple change i wanted to make on my reservation. They put you on hold forever, and then talk to you 2 second just to tell you that they'll be back in five minutes... that lasted for an hour! This company clearly don't care about their reviews or the happiness of their customers. I wrote an email, a tweet and a private message with NO answers. What's the point of buying a ticket with them if it's twice the fees and twice the complication. If you're thinking of purchasing a ticket with them, make sure that there's no chance that you would change anything, better than that, just don't book your ticket with them. Worst customer service ever!
Julia

I have been trying to change my flight for one week now. I called 3 times and each time waited 1h30 minutes with nothing happening. The last time I called, they were finally able to change my flight, again after waiting on the line for at least 60 minutes. But then, they send me an email at 4am the next day saying ''Immediate Attention Required''. I again, had to call them. I waited 20 minutes on the line and no agent spoke with me. Hung up and call again. Finally got someone on the line and they said there have been a change and the fee is now 27$ more expensive, they made a mistake when they told me the price so now we have to go through the booking process again to change my flight... WHICH IS ANOTHER 60 MINUTES ON THE PHONE. NO COMPENSATION for my lost hours over the week of this waste of time.

They put you on hold for 20 minutes at a time, then they talk to you 2 minutes, repeating what we exactly discussed 20 minutes ago, and they do not bring you any new information. They are very slow and not efficient... Having to deal with them is a very frustrating experience. Plus, they charge you a fortune!

Make sure if you purchase from them, you do not have to make ANY modifications.
Ideally, just do not book with them.

We booked a flight for four people travelling to Mexico last week, and were surprised to discover that we'd bought and paid for Manulife All Inclusive insurance at a cost of $792.00 when we already had insurance through another company. When we called FlightHub a representative told us we'd 'ticked' the box requesting travel insurance, when we explicitly knew we had not. WRONG! The FlightHub website completes the insurance section on your behalf and you have to 'DESELECT' the insurance option or it's added automatically. Okay, our bad for perhaps not paying closer attention, but FlightHub's bad for not allowing clients to opt in, rather than opt out. We were then told that you can only cancel insurance within 48 hours of making the booking, except we didn't notice the insurance addition until the Amex statement arrived. It's the last time we'll ever use FlightHub

I booked a flight for the wrong day, and they were going to charge me $675 dollars to change the flight AND keep the $300 the actual flight cost. I had to go on another site and buy a whole new ticket because it was CHEAPER than just changing my flight. The people are horrible to deal with and I'm out $400 because it costs $75 to cancel the flight and they keep my $312 as a credit. If I want to buy another flight with them WHICH I DONT they said they would charge me $200 TO USE MY $300 CREDIT! This is my first time booking a flight, and they literally have no sympathy. NEVER USE THIS SERVICE. It is HORRIBLE!