FlighthubReviews 5,071

Of course, we can't put them out of business they charge cheap fare which other do too but Flighthub customer service is the worse I have ever run across, very rude, they talk and won't let you talk at all. I had a reservation with them and had to cancel because I had an emergency operation so I delayed my flight until I recovered. I went to the airport and I was late for my flight due to a delay from a flight to this airport where I was to leave, so again I was making new arrangements with Flighthub. I found a flight I could make which was leaving in a couple of hrs made the change with flighthub then went to check in and the agent with the airline said my ticket wasn't confirmed yet so I called Flighthub back again and he said it will take 24 hrs before they can confirm my card. I said you know the flight is leaving in a couple hours why did you let me book this flight if you already knew the fee would be delayed? He said If I were you I would cancel this flight with us and book the ticket through them directly. I said booking a flight with them now I'm going to be charged a lot more. He said you don't have another option unless you want to wait for the 24 hrs to use this flight. I said cancel and booked the flight with the airline directly and PAID LESS then Flighthub was charging. Of course, they won't refund my money even disputing it with my CC wasn't able to work with Flighthub. SO THIS IS A WARNING:... DO... NOT... EVER... USE... FLIGHTHUB... EVER. I said EVER. With the money, they have made from not used tickets and well-trained customer service agents to refuse to listen to your requests or reasons for your requests they are well ahead of the game. They can work providing cheaper fares and taking advantage of 1000's people in situations that DO arrive in life and refuse to listen, have a heart, care, understand, and pocket your money you didn't get to use. So again DO... NOT... USE... FLIGHTHUB... EVER. Save yourself a frustrating experience and huge hassle and cost you lots of money doing so. Just a warning.

The fares are low for a reason... I booked a flight for 3 and called to ask about my options because my sister could not make the flight they told me the best option would be to forfeit my money and they would not be changing my reservation... I was upset at the fact that they assumed it was ok to tell me what to do with my money... then I had reps hang up on me, I even had to advise one of the reps it was not polite to speak over me while I was talking... Beyond rude and unhelpful... I spent two days on the phone with them, the airline and the insurance company... never use this site unless you are ok with losing your money.

On July 7 I booked a flight for 2 to Europe and, only one hour after the booking I received an e-mail saying that our flight was cancelled. I called FlightHub and, after a long wait on the phone, I spoke to a person who told me that, if I want I can rebook or I will get a refund. I opted for a refund and was told that will get the money back within 24 hours. It's been 72 hours and no refund, I called but there is no reply, just wait for somebody to answer...
They direct you to support.flighthub.com and, under when click on refund, they tell you that it might take up to 30 days for your money to show on your statement. That is ridiculous and I believe that, in today's online world there are a lot of crooks and liars. They hold your money for as long as they want so that they can use people's money for their benefits. PLEASE STAY AWAY FROM FLIGHT HUB.
I had to book with my local agent and pay for 2 tickets to Europe and while another $2600 are stuck in the FlightHub portfolio!

Flighthub, just stay away. I am now stuck in a foreign country because flighthub will not change my flight date as they are stuck to airline conditions. Nothing in their terms states this, and representative told me I cannot read the airlines conditions Until AFTER booking. "Non refundable and non changeable unless otherwise stated" is the only clause that was repeated to me on the phone. Basically meaning flighthub can do whatever it wants with your money and $#*! your life.

ONE STAR IS TOOOO MUCH! THEY RE STUPID RIP OFF BASTARDS I WANT TO KILL THIS COMPANY WHICH IS A $#*!T ONE!, ON THEIR SITE SAYS IT COST $75 TO CANCEL YOUR FLIGHT. BUT I WILL SUE THEM! FOR FALSE ADVERTISEMENTtHEY TOKE MY MONEYYYYYYYYYYYYYYYY AND NOW WHAT? I CAN'T TRAVEM AND LOST $279.00 I WILL SUE THOSES SONS OF A $#*!ES! STUPID $#*!ING PEOPLE ON THE PHONE THAT YOU CAN'T UNDERSTAND, THEY RIPED ME OFF! GO BACK TO YOUR STUPIS COUNTRY!

Took three phone calls each of which they said they would call me back and they never did. Once I did they finally told me that they could not help me. I paid extra $375.00 to keep a credit on top of my $1000. 00 tickets. They made it very difficult and spent at least 6 hours of my time trying to get things corrected. One person even hung up. They then told me I have to pay $700 dollars on top of my already $1375. 00 to fly a hour flight from Las Vegas to LA. Looked directly at the airlines website and tickets were 130.00 per person round trip (3 people in our party) even with Additional airline fees would not come close to the original almost 1000 credit. Waited for an hour patiently while they told me they were following the process Still not helped nothing resolved. Spoke with a manager still not resolved. I never write reviews but dont want another person to go thru what my family went thru from this company. Please never use flight hub they are a crooked company.

After 2 attempts of buying a ticket on the web for my mother (both reservation were cancelled according to their explanation due to problems with the airline) I called them and they told me that the bookings were cancelled because the price had gone up (from 664 to 702) even if the website was still showing 664 as the price... but I accepted the change of price and I made the reservation over the phone (long and painful process) and voila 10 minutes later the reservation was cancelled as the first 2... then I called customer services and the told me that is not they fault that the airline did not confirmed the tickets... what a stupid explanation... if they sell me tickets online and over the phone they are responsible for the customer relationship and for me is simple... if you dont have the ticket just dont sell it... as usual flighhub has the worst customer service and the worst customer experience that I have ever seen...

Shame on you flighthub