On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Flighthub Reviews Summary
Flighthub has a rating of 2.2 stars from 5,071 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 225th among Plane Tickets sites.
We monitor reviews for authenticity
They are terrible, poor customer service, spoke to the same person each time i called, who said that he was the supervisor and that the Managers don't speak to customers. They charged me a fee, it showed up as flight hub on my bank statement, yet they said that hey can't refund me because it was part of the airline. Very strange, because the airline charge had the airline name. I had to dispute this with my bank because Flight hub refused. Do not use this site, they are scams and thieves. You've been warned!
Terrible customer service. Long waits. Cut-off always.
They do not refund properly.
They steal $ when they can with cancellation policy that makes no sense.
Very inconsiderate and not nice to customers.
Etc. Etc.
Good day,
Thank you for taking the time to review our services!
Unfortunately, we are unable to address this because you did not provide your booking reference number to which you confirmed you had cancelled.
We apologize for any inconvenience you may have experienced.
Kind wishes,
FlightHub Team
J'ai dû payer des frais d'annulation alors que j'ai modifier mon vol moins de 24 heures après l'achat. Bien que j'aurais grandement apprécié un meilleur arrangement, mon experience était bonne.
Bonjour,
Merci de partager vos commentaires avec nous. En tant qu’agence de voyage canadienne, nous avons des restrictions à tenir compte pour les annulations en dedans des premiers 24 heures suivant une réservation confirmée. Tous les changements, même dans les premiers 24 heures comprennent des frais typiquement plus élevés donc nous offrons une annulation avec un frais minimum et vous recevez un remboursement complet. Vous pouvez prendre connaissance de nos frais dans les termes et conditions.
https://www.flighthub.com/terms-and-conditions
Cordialement,
FlightHub Team
Don't go with flight hub. I m trying to extend my ticket from 5 days but they don't have a perfect answer. Someone saying you cant change your ticket. Someone saying its done wait for confirmation for 24 hr I didn't get any confirmation then I call back after 24 hr new answer was it didn't went through I can check again and after 2 hr they telling me that unfortunately system not showing any availability in your month. If you go with new one we can book and no discount. So basically making chicken to ticket is impossible.
Good day,
Thank you for taking the time in reviewing our services; we always rely on customer feedback to help improve our services.
As mentioned in the terms and conditions, there are modification fees for changes and/or cancellations to passenger tickets. These terms must be agreed by our customers prior to finalizing their booking.
Best Regards,
FlightHub Team
I am satisfied. We always booked our tickets for every trip from flighthub. Recently we booked more 2 tickets through flighthub.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
Using this platform to book my flight was easy and stress free. Information was easy to access and explained well.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
We were not notified about the change. It would have ruined our trip. They were terrible to get a hold of and would not say we would get a refund but made us cancel to get a new flight.
Good day,
Thank you for your message and your feedback.
As mentioned in the terms and changes to flights, including flight delays do unfortunately occur and must be agreed upon by our travellers at time of booking.
Upon review of the booking and notes, our Customer Service Representative confirmed your ticket was refunded by the airline.
We apologize for any inconvenience you may have experienced.
Kind Regards,
FlightHub Team
Return flight booking made on April 13,2018. Received notice of an airline-initiated schedule change on May 10,2018. Flighthub updated departure flight and advised they would contact me re: return flight options for my scheduled return from BC on May 22nd. No contact received, and no assistance when I called -- bottom line, no way home. I ended up having to book my own flight home departing from Vancouver, thus incurring additional expenses totalling $500. Flighthub has not responded to my requests for a return of the monies paid for the return flight. I did not cancel, as their policy is 'no refund' on cancellations.
Good day,
Thank you for your message and your feedback.
Upon review of your booking, our records do not indicate you have reached out to our team.
Kindly provide any supporting documentation to the contrary to customercare@flighthub.com so that your file can be further reviewed by our Customer Resolution team.
We apologize for any inconvenience you may have experienced.
Kind Regards,
FlightHub Team
First off let me start with how awful their customer service is! The agents doesnt seem to know what the heck they're doing. The call gets dropped often especially when you ask for a supervisor?! Then they wont even bother to call back!
I canceled a multi city flight due to emergency reason (by the way, dont waste your money on their "Extended Cancelation Policy" its F*cking useless!) paid the cancelation fee of $150 just so I wont lose the ticket amount and use it as a credit for future travels.
I know that it has to be the same origin and destination. But What they didnt tell me is that it has to be the EXACT same multi city flight and itinerary! And that I cant just go to one of the city that I originally booked as a destination.
And theres a whopping $300 rebooking fee just to use the credit that you have! What a ridiculous joke! I get that I have to pay a possible fare difference of the ticket... but to pay another $300 just to use my credit that I already paid $150 for? I should have just left it as is and forget about the ticket! I'd rather just waste what I paid for the ticket rather than waste even more money trying to rebook it!
Cheaper fares, yes... but theres a catch! Cheap customer service and unfair protocols!
Listen to other awful reviews as well people... Thats the biggest mistake I did. I didnt listen to other peoples bad experience and was just hoping for the cheapest deal... And thats what I got. A cheap service, bad experience and end up spending and wasting more money
Good day,
Thank you for your message and your feedback.
We’re so sorry to hear that you’ve had a negative experience with our Customer Care Team, we are committed to continually improving our services that enhance their user experience.
Unfortunately, even though your ticket was purchased through an agency, standard airline fare rules apply. As mentioned in the terms and conditions, your ticket is non-refundable and non-transferable and must be agreed upon by our customers in order to complete the reservation.
We apologize for any inconvenience you may have experienced.
Kind Regards,
FlightHub Team
I have being using flight hub for years never had any problems issues... I will never use another site because am confident that everything will go smoothly
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
So easy to book a flight, easy to talk to customer service -very professional - payment with security
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
Flighthub is always easy to deal with; their website is well layed out and easy to navigate. I will definitely come back and do business with this team.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
There was flight time available that better suited me then what I could purchase directly from air canada or westjet. The purchase went smoothly and all information was emailed quickly. I will be dealing with flight hub again
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
I tried to rebook a flight after I cancelled a reservation. I had $600 credit. Tthe price sky rocked on their website and they wanted me to pay $200 more. No matter what dates I put in the flights were the same price. Extortion that is what they do. When I went to their website as a new customer the prices were lower. Like $250 less. A rip off!
Good day,
Thank you for your message and your feedback.
Unfortunately, we are unable to address this review simply because you did not provide the correct booking reference number. Please do so by emailing social@flighthub.com along with this review so that we can look into this for you and help you out further.
We apologize for any inconvenience you may have experienced.
Kind Regards,
FlightHub Team
Good because! I find my flying anywhere win my time that's why I really like end them I have chance to change my flying or cancel
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
I found that booking the flight was easy and quick. No issues with any of the travel planning process.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
This website is easy to use and the customer service is amazing!
Me and my family always check flighthub first for travel deals.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
I have purchased a flight ticket round trip from flighthub you and was scared in the beginning for it being a scam. However the flight existed and was very cheap compared to other companies.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
Sitejabber resolved
I attempted to cancel a flight and in the process of inquiring into the possibility of getting some money back (the cost of the airport taxes, to which we have a right) I was repeatedly told to call back, that there was a delay, to wait for a return phone call, etc - until eventually I gave up. Extremely ineffective customer service and unclear cancellation fee policy.
Hi Tomaz,
Thank you for your review. As per checking the reservation, we are able to see that several attempts have been made to you to advise you a portion of the taxes are refundable. Before processing the refund, agents do need to confirm the amount with you. Please contact customer service at 1-800-900-1431 to get this resolved.
Kind wishes,
FlightHub Team
Awesome place to order your flights and easy way to confirm everything while looking at other flights
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
From the business
Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day,
We’re so sorry to hear that you’ve had a negative experience with our Customer Care Team. We will be carefully reviewing the issues that occurred with your booking and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind wishes,
FlightHub Team