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Flighthub Reviews Summary
Flighthub has a rating of 2.2 stars from 5,071 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 225th among Plane Tickets sites.
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Je me suis procuré mes billets via Flight Hub sans aucun problème. J'avais même des escale et tout a fonctionné à merveille. Je recommande à tous de faire affaire avec cette compagnie.
I find this the easiest site to book flight on. I have some difficulty with flight availability on occasion.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
I had to reschedule a trip. To say it was a nightmare to deal with flighthub is an understatement. I have never had worse client service with a complete disregard for my needs and utter inflexibility. Ended up paying double after they assured me there was only $300 penalty. Could and should have just rebooked with another provider.
Hi Georgia,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind wishes,
FlightHub Team
As I said above. Easy step by step instructions. Booked my flights in under 10 minutes! No glitches to my travel to and from Vancouver.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
Good service and good prices for my trip to India. Airline service was good and flights were on time.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
I find it incredibly dishonest for them to be charging people a separate $25 without mentioning it anywhere when you buy tickets through their site. It doesn't even show up on the receipt. I only knew about the charge through my credit card statement. I will not be using flighthub again.
Hi Martin,
Thank you for your review. We would like to look into this for you however we can not find any extra fees with the reference number provided in this review. If you have another booking, please send us an email at social@flighthub.com along with this review so we can look this over.
Kind wishes,
FlightHub Team
Bad CustomerService, dismissive action from representatives, I lost 1500$ because of this company, I booked an airline ticket from British airways, they didn't mention that if there is a layover in Dublin and London I would need a transit visa even though I have permenat residence card in Canada, I have to book anothe
Good day,
Thank you for your message and your feedback.
As mentioned in the terms and conditions, customers are responsible to ensure they are in possession of the required visa and passport documentation for entry and must be agreed upon in order to complete the reservation.
We apologize for any inconvenience you may have experienced.
Kind Regards,
FlightHub Team
Scam, you do not save money with them. They advertise low rates but when you enter your credit card number the price is higher. When you discover the scam they charge you 75$ per person on the ticket to cancel. The customer service is awful very rude and no understanding, they are like robots. Very bad experience. NEVER NEVER BOOK WITH THIS COMPANY.
Good day,
Thank you for your message and your feedback.
Our customers are provided with the best possible prices which must be agreed upon at the time of reservation in order to complete the booking.
We apologize for any inconvenience you may have experienced.
Kind wishes,
FlightHub Team
Absolutely worst service, noone communicates with you after repeated promises. I purchased 5 First class tickets, Flight Hub reduced the service to Business class. I simply requested refund for the difference $$. NOONE gets back to you despite repeated promises for 55 days.
Flight hub and their management has committed to e-mail me call me and promised to provide a satisfactory resolution, But noone does. Absolutely Noone!
Management is extermly poor.
Noone cares for customers.
I wish I never did business with Flight hub.
My phone number is *******979
Would anyone have advise on how to deal with Flight Hub.
The staff just provide automated responses without regard to actual subject matter.
They also said British Airways will resolve the matter. British Airways said " NO you must go to Flight Hub " at the end of the day passangers get tossed around, contineous run a round without regard to expense or value of time.
Hi Ishwar,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
FlightHub Team
I know it is scary to purchase these kinds of items online. And wanted to share my experience online about this company. The flight searches were returning over $330 one way to my destination. I kept searching the whole day while all of a sudden, I saw a $192 price from this site. I immediately was suspicious. The times were perfect also. Leaving at 8:15 and arriving at 2:45. I looked at reviews of the company and saw some mixed opinions but still not too bad of a rating so I went ahead and booked. I've called the airline directly since, and confirmed my reservation just fine and asked about some of the terms as far as luggage and seating (luggage being most important) and everyhing was as disclosed when I purchased it. The lady from the flighthub customer service line was very courteous and efficient. What a deal though. I appreciated the discount! Thanks flighthub!
Hi there,
That's great to hear! We're glad you found the best deal :) That's what we aim for!
Happy travels,
FlightHub Team
Total Nightmare. Cancelled flight booked thru FH who denied it was their responsibility and Airline who said it was Not their responsibility. Three days into vacation which is spent on hold with polite for 20 min to an hour with polite foreign agents who barely spoke English and could not deviate from script. Shoot me.
Hi Marianne,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind wishes,
FlightHub Team
Selling economy tickets allowing no luggage but not say so, that on international flight! Paying a surcharge of 98 $ to bring to price higher then booking direct, shop with somebody ells!
Hi Heinz,
Thank you for taking the time to review our services. Because each airlines has different baggage policies, we are unable to confirm the details for you. However, we do provide you with links to the airlines' respective baggage pages, where you can review the fees, rules, and restrictions prior to confirming your booking. We recommend checking with the airline for the most up-to-date information.
Kind wishes,
FlightHub Team
Booked flight for 4 people in morning, they cancelled it in the evening stating financial problem. I was looking online at my credit statement showing money was taken out. Rebooked with another company and tried to get my money back ($1020. 00) they stated they had not received my money even though card statement showed the payment. I asked for an email stating that they had not received any money. Even though I was polite at all times they refused and hung up on me. My credit card company refunded my money after i forwarded emails from flighthub
Good day,
Thank you for your message and feedback.
Upon review of your booking, your ticket was successfully voided, and the charge was never applied to your card. There was a pre-authorization taken for the ticket which was released when transaction was not processed.
We apologize for any inconvenience you may have experienced.
Kind Regards,
FlightHub Team
Very satisfied. Site is easy to use. Affords several choices and saves money. This is a win win opportunity.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
Booked two tickets to Johannesburg, S Africa from MSP. British airlines gave us the run around about setting assignments. Flighthub did nothing as the intermediary except telling me to call BA about my problem. We were finally allowed to purchase our cabin seats we wanted for $45 each leg of the trip and there were six- MSP to NY to London to Johannesburg and back again. We not only did not get our seat assignment but British airline customer service would not even speak to us about it. The airline stewardess knew something fishy happened and I do too. She indicated that we were bumped from out seats we paid a premium for. As far as I'm concerned I will never fly British Airways again. Very anti-American although, not entirely your fault- you also did not lift a finger to assist me to get a refund. BA wanted all the boarding passes as evidence-RIGHT! And gave us the run around for about three weeks and I gave up trying.
Good day,
Thank you for your message and your feedback.
We will be carefully reviewing the issues that occurred with your booking and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
We apologize for any inconvenience you may have experienced.
Kind Regards,
FlightHub Team
Overall great service. Easy process cheap flights, big fan of flight hub! Can't wait for my next trip!
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
After searching all the sites I realised flighthub have reasonable low price and short stay time between the flight changes. I am really satisfied with Flighthub.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
I booked a ticket last year all went well, unfortunately the weather was so cold in Maine my husband could not fly there for his work. Not the airlines fault. But the policy that flight hub has was going to cost me over $1000 for him to fly one way. I was looking online when talking to the girl and could see that the cheapest price was $293.60, and the flight that she was booking us for was $348.10. So the credit that I had of $338.72 was basically just the profits of them. Because even though they college credit it is not I will never recommend or use flight hub ever ever again.
Good day,
Thank you for your message and your feedback.
The application of airline future travel credits and standard airline fare rules apply which includes standard tickets that are non-refundable and non-transferrable as mentioned in the terms and conditions and must be agreed upon prior by our customers in order to complete their bookings.
We apologize for any inconvenience you experienced with your travel plans.
Kind Regards,
FlightHub Team
Please don't book your tickets with Flighthub.com. They have the most confusing team, who don't even know what prices needs to be added. The customer support team is really hopeless, and don't even respect their customer. The support team is arrogant and don't take our issues seriously. Re-scheduling is the worst part of this org, they eat more money in processing the changes. I'm really disappointed.
Good day,
We are reviewing your case and unfortunately, we are having difficulty locating your file in our system.
Could you please provide us with a different booking number, name, email address or phone number and reply to social social@flighthub.com.
Once we hear back from you, we will further investigate your file.
Thank you for your understanding.
Warm Regards,
FlightHub Team
I found FlightHub to be very smooth and clear with policies and procedures. Everything you want plus well priced.
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
FlightHub Team
From the business
Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bonjour,
Nous vous remercions d'avoir partagé vos commentaires!
Nous sommes fiers de servir nos clients.
Cordialement,
L’équipe de FlightHub