Beyond ridiculous. These people make no sense what-so-ever. Laptop screen separated within less than a year. They are saying it's accidental and not covered by warranty. Are you kidding me? What accident separated a screen from the back? I accidentally pulled the screen and back apart? Are these people sane? Please beware in purchasing anything from this company. I did it anyway after I heard really bad things about them. Well here I am. I see it first hand why this company is hated so much.
Editing to reflect my experience with corporate... After my ordeal with the service side of the company, I posted on BBB and sent an email to their corporate office. I have to say, their customer service on THAT side has been surprisingly good. The corporate office called me right after I sent an email, within a day. They assigned a manager to me that went thru my grievances about the whole situation with me throughout this process. They followed up with me continuously. Unfortunately, even they could not magically get my laptop fixed quickly and returned but what they did do is that they approved the repair without any charge. But, even with their help, the laptop repair process got delayed over and over and over again. Now, it's been just under 2 months without a laptop. I now have accepted a replacement credit from their HP website instead of waiting for repaired laptop. Which no one knows when that will be.
The laptop I purchased was a faulty product. The laptop itself ran fine, but to have a screen separate from its backing within less than a year is ridiculous. I had a Toshiba laptop, plastic one that after 6 years, there isn't a scratch on it let alone screen separation. Not even a crack. Had to replace for performance reasons. And the HP Envy I purchased seemed more solid with metal frame and heavier, just overall nicer and fancier. Yet it deteriorated within less than a year.
Product rating F. Corporate handling of the situation A+.