Abraham C.

First off let me start with how awful their customer service is! The agents doesnt seem to know what the heck they're doing. The call gets dropped often especially when you ask for a supervisor?! Then they wont even bother to call back!

I canceled a multi city flight due to emergency reason (by the way, dont waste your money on their "Extended Cancelation Policy" its F*cking useless!) paid the cancelation fee of $150 just so I wont lose the ticket amount and use it as a credit for future travels.

I know that it has to be the same origin and destination. But What they didnt tell me is that it has to be the EXACT same multi city flight and itinerary! And that I cant just go to one of the city that I originally booked as a destination.

And theres a whopping $300 rebooking fee just to use the credit that you have! What a ridiculous joke! I get that I have to pay a possible fare difference of the ticket... but to pay another $300 just to use my credit that I already paid $150 for? I should have just left it as is and forget about the ticket! I'd rather just waste what I paid for the ticket rather than waste even more money trying to rebook it!

Cheaper fares, yes... but theres a catch! Cheap customer service and unfair protocols!

Listen to other awful reviews as well people... Thats the biggest mistake I did. I didnt listen to other peoples bad experience and was just hoping for the cheapest deal... And thats what I got. A cheap service, bad experience and end up spending and wasting more money