Flax LinensReviews 88

I ordered nearly $250 worth of linens from this company, and not only never received anything, even a refund, but also never received any replies to my calls or emails to find out what was going on. Their call center seems to be run by a separate company, which can only pass along messages to them, and takes no responsibility or concern for whether your attempts to contact Flax Linens are actually received or followed up on. There is no opportunity for recourse - you simply never get your order, or your money refunded.

I cannot impart this message strongly enough: DO NOT BUY FROM THIS COMPANY. PERIOD.

I'm including pictures of my order confirmation - The logo is missing from them because their website is now shut down.

I have ordered twice from flaxlinens.com. Once in March 2020 for some bedsheets, and once in February 2021 for some pillow cases.

My bedsheet order required me to reach out via email a few weeks after ordering to receive any update about progress. I was happy to hear back fairly quickly from support that the order was ready for pickup, but UPS was the main delay (this was near the start of the pandemic, so I felt that was reasonable). I ended up getting the sheets just over a month after I ordered, and they have been great.

My pillow case order was put in about a month ago (with additional payment for expedited production and shipping) as of writing this review, but I have yet to receive any communications regarding my order. I have written multiple emails, tried the website chat, and called their multiple times as well... nothing but silence from this company. This is completely unprofessional regardless of circumstances, and I'll never be ordering from this company again regardless if their actual products are of good quality. It's such a shame that based on my most recent experience and other people's reviews, I will likely have to request a refund (which I don't expect to hear back about), and then ultimately request a charge back via PayPal. If anything does change miraculously, I'll update this review details... but I'm not holding my breath expecting that.

I would assess this company as a well run long con. The only way I ended up with a product was by threatening to pull the funds and launching a credit card company investigation. Also note, the actual company name is flax linen (no ‘s'). And note their website has only been operating since Aug 2020.

Ordered a duvet cover in the beginning of December 2020. The company answered emails professionally and quickly at first. But never received a tracking number. Was told in January, we shipped but just didn't send to the tracking number. Ok? But why? And still no # given. No item received and no more contact. Reported to the CC company and next day received a tracking number! Item coming from China with strange shipper (TNT). Two weeks later (mid February), package finally arrived! Inside was the duvet cover set (we didn't order the set, so more than we paid for!) but with only a bottom sheet and one pillow case?! Weird, eh? AND also included was a different color complete sheet set! So odd! Now, we ended up with much more than we paid for but with bad communication and thinking we were ripped off while we waited for over two months! I would have given one star, but ended up with sort of a five star product?! I wouldn't order from them again but did want others to know that we ended up with much more than we paid for! And the quality seems good, though haven't really used them yet.

DO NOT ORDER FROM THEM. I placed an order on January 15, was charged $181 immediately, but never received a written confirmation of my order, and don't even have an order number. But the charge is real. I have have left multiple voicemails (cannot reach someone directly, they are all "working from home") and sent emails. Radio silence.

I have never received my order, after following up for 3 months. Calls go to a call centre and the agent on the line changes the story about my order even within the same phone call. Website looks ok but I am doubting whether there is an actual business and if other reviews are from within their scam. Am out of pocket $300, which only rubs salt in the wound as the order was for my daughter's small business.

DO NOT ORDER FROM THIS COMPANY! Item ships from Malaysia and Ukraine - it is not an American company. Item arrived wet and completely the wrong size! Even though they use the name of the bassinet and moses baskets I have (Snoo and Moba) SEE PICTURES. The only thing they offer is to pay for dry cleaning. I do not want to put my newborn on a malaysian mattress covered in liquid! They blamed customs - the package was unopened. They ship from Malaysia in a PLASTIC BAG!
The order took over a month to get to me and the tracking was useless as it appeared the package started in Ukraine, then Malaysia, etc. etc. We immediately contacted the company along with photos. They offered dry cleaning. The mattresses DO NOT FIT! NOT EVEN CLOSE! Everyone knows you can't have a wrong size mattress for newborns - it is completely UNSAFE and at risk for suffocation!
Probably the WORST customer service I have ever dealt with. They have an answering services in Denver and then you get an email from Ukraine. SCAM. Horrible product and terrible customer service. Don't fall for their scam!

I ordered thin red striped linen 4 piece sheet set in California King (Christmas Sheets!) happy with the quality of materials & sewing. The top sheet has a 4-inch hem on top and the elastic for the fitted sheet goes all the way around and ample room for my tall mattress. I was not expecting to buy linen but I could not find red striped sheets in California king anywhere else so I decided to give these guys a shot. I did see that flaxlinen prices were much better then others that I compared (parachute, cayouchi, rough linen) so I was concerned that they were going to cut corners but that was not the case

I see a lot of positive & a few negative reviews here so I wanted to share my experience with this company. First off, I want to say I also experienced receiving some incorrect items when my delivery initially arrived, albeit 1 week later then the estimate. I do understand COVID has caused some people to take out their frustrations on the wrong people. In this case the late delivery was not due to flaxlinen.com but rather the courier UPS. I could see the order was shipped on time but it sat with the UPS warehouse form an extra 6 days without movement. I cannot blame the company do that. When I order finally arrived, I was not happy to see that a few of the items were made in the wrong color. I reached out to my contact at Flax Linen (Sean) and he immediately notified his sewing manager who confirmed that my pillow cases had been made with the wrong color. They emailed me back the same day and let me know that I could keep the incorrect items and withing 3 days the correct pillow cases were sent out. I just received the replacement items and happy to report that A) UPS seems to have fixed their issues B) The items that arrived were exactly what I initially ordered. Sean followed up to make sure that everything was ok and even sent me a $20 coupon for my next order. This is exactly how customers willing to spend their money online should be treated.

I ordered a sheet set from these guys 2 years ago which has been our regular 4 piece set of sheets. My hubby practically refuses to sleep on anything else so I figured it was time to get a back up set. I did not know they had doona covers as well so this time I added it to my order. The first night we slept in it I finally understood how much I was missing out having linen underneath as well as on top of me. I didn't mention it to my husband but as he was getting ready for work he mentioned how much he enjoyed his sleep 2 or 3 times. I wanted to understand why being covered in linen made such a huge difference to our sleep comfort. When I googled ‘linen sleep health' the flaxlinen.com blog came up speaking of the health virtues of sleeping in linen. I am paraphrasing the blog basically said when you wrap yourself in linen because of the breathability of the fabric, not air pockets are formed and your body temp regulates faster. Makes sense to me, don't let my husband catch us without being wrapped in linen

Super happy to find flaxlinen.com after staying on this search for a month I finally decided to order. My package arrived via UPS via the 2 week time frame that was quoted in the confirmation email when I ordered. They offer a reasonably priced product when purchasing in bundles. As for the fabric, I must say that the quality of linen is extremely high, I ordered the Belgian, stone washed 100% flax and it is really soft to the touch but feels like it will last for years. Ordered the 6 piece ruffled set which includes 2 pillow ruffled pillowcases, a top sheet, a fitted sheet, a ruffled duvet cover. The duvet cover came with 3 sides ruffled with tyes inside to keep my duvet in place and buttons to close the duvet in at the bottom. All the ruffles are really well made with a generous amount of fabric. Overall I am truly pleased with my purchase, I did not have to get in touch with Customer Service because everything arrived as it was ordered

I ordered the sheets in August. My card was billed immediately. I have not received the product. I have called 3 times, and the answering service does not work for the company. So they mark the issue as urgent and say a manager from the company will call you back. Guess what? No one calls you back! I have also emailed 10 times and never received a response. DO NOT ORDER FROM THIS COMPANY! They will take your money and never receive the product you ordered.

I ordered and paid for 4 yards of fabric on September 20th. It was supposed to have arrived by now. I have emailed 3 times with no response so I started calling. I have now called 3 times. The first time I was told it was "on the way" and the last two times, each customer service representative told me they could not find the status of my order and someone would call me back with that information. This is outrageous! I still have no fabric or refund or answer whatsoever.

I ordered a $225 sheet set in July 2020 and they charged my card immediately. I still have not received any merchandise or communication as of October 15,2020. No shipping update, no response to my emails or online chat messages for a shipping update or my request for a refund. Customer service reps only take email address and promise someone will get back to me, but they never have. Total sham of a company. DO NOT BUY ANYTHING FROM THEM!

Placed my order in 8-16-20.
Payment immediately debited from my account.
Have called and email to many times to count. (9 total)
Same response when they answer. Told someone will email me.
Originally told it was because my address was wrong. It was not. I had the next person who answered the phone verify my address. It was correct.
This is not a company that sells Flax Linens. It is a company full of Con Artist selling access to your bank account. By the looks of it they seem to be doing a great job at that.