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Flax Linens

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Wisconsin
2 reviews
9 helpful votes
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Thieves!
August 3, 2020

I ordered in June and no delivery although promised in 2 weeks. They apologized and said I would have my order in one more week and nothing! The do not respond to phone or email. People who answer the phone don't know anything and say someone will get back to you. Just like all the other reviews here.

Date of experience: August 3, 2020
Texas
1 review
12 helpful votes
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I'd give this zero stars if that was able to get my review published. I saved up and was so excited to get some linen bedding. Tried to exchange the duvet set for another color and 3 months later I still have nothing to show for my money. Flax Linens has my money and their product and I can't even get someone to talk to me. I keep getting told a message will be sent in urgent status so that I can receive a call back, and NOTHING! No phone calls for weeks from their end even though I have now been trying everyday just to talk to somebody for almost a month.

Date of experience: March 19, 2019
Canada
1 review
7 helpful votes
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I never received my order, which I ordered over 2 months ago. I have tried to call, email and chat with the only response asking me if I would like a coupon to place an order. The customer service telephone number is outsourced so the agent I spoke to simply told me she would transfer my message. My credit card was charged months ago. Buyers beware.

Date of experience: October 5, 2020
Alabama
1 review
13 helpful votes
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I ordered a sheet set and a duvet cover at nearly $500, nearly 3 months ago and it still hasn't arrived. I've placed 7 phone calls to customer service and they all guarantee me that they will email and/or call with an update on the status of my shipping/refund, but no one ever emails and no one ever calls. After 2 months, five calls, numerous emails and even their customer service texting option offers no solution, I just want a refund. However, no one at their first line customer service can actually do anything. Out $500 with nothing but wasted time, wasted energy and a lot of frustration.

Date of experience: July 24, 2020
New York
1 review
9 helpful votes
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Terrible customer service, all calls go to offsite person with no additional numbers to call. Ordered 05/11/2020, online, Order confirmed, now no record of order in their system, but credit card was charge at time of purchase. 5 calls, 4 emails, no responses. Now 08/24/2020. Not happy. Zero stars.

Date of experience: August 24, 2020
Bangladesh
1 review
1 helpful vote
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Loathe buying sheets because my mattress is extremely tall and so the pocket is often not deep enough. These guys made me a custom fitted sheet, when the sales guy said the word 'custom' my brain cringed because I was expecting an extreme price but they only charged me $20 bucks extra! My sheets always rip on the corners but I feel like these will last much longer

Date of experience: March 22, 2019
GB
1 review
0 helpful votes
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Ordered from this company because they seem to be the only ones around which sell bedding as well as linen fabric by the yardage. I am using the fabric for a project to make curtains to match the bed sets I ordered last year. I ordered 23 yards of natural flax fabric to turn into curtain drapes in our master bedroom and it arrived within 2 weeks of purchase exactly the same fabric that was used to make my.

Date of experience: September 17, 2020
Netherlands
1 review
0 helpful votes
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Just received my 5 piece bedding set I ordered from this company Flax Linens.com in love with quality and color match. The colors on the website were exactly as I imagined them in my bedroom. The weight of the fabric is what I am most impressed with. Not too heavy and not too light, seems like the type of material I can use all year round. Will order again to add to my collection

Date of experience: September 16, 2020
Bangladesh
1 review
0 helpful votes
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I do not normally purchase things online, I generally just go to the store, but at that is getting harder the older I get. But after calling the company and speaking to their customer service and they explained in detail about the fabric, washing instructions, matching colors, I want to thank the staff at flax linens (especially Natalie!) for helping me with my purchase.

Date of experience: February 24, 2019
Bangladesh
1 review
1 helpful vote
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I was super impressed
February 2, 2019

I am loath to spend this kind of money on sheets, but after spending a week with them I can say they are well worth the money. I didn't believe sheets could make that big a difference in how you sleep. Boy, have I been proven wrong. I was super impressed with how quickly they came.

Date of experience: February 1, 2019
New Jersey
1 review
0 helpful votes
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My initial order with Flax Linens was 3 years ago. Since the bedding lasted and felt like it got even better over time. Unfortunately my cat snagged by duvet cover so I came back and received the exact same color I initially ordered (indigo blue). I decided to order a full set (duvet cover, pillow cases, fitted sheet and flat sheet) in the same color I was expecting for there to be a big difference due to fading but I was impressed to see that the color stayed virtually the same

Date of experience: September 28, 2020
Bangladesh
1 review
1 helpful vote
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Definitely recommend!
December 18, 2018

I was very overdue for a new sheet set, and I'm super glad I went with these. They arrived quickly (in a cute linen bag, I might add), and are exactly as promised. Cute, comfortable, cozy, Definitely recommend!

Date of experience: December 18, 2018
Florida
1 review
0 helpful votes
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I was very overdue for a new sheet set, and I'm super glad I went with these. They arrived quickly (in a cute linen bag, I might add), and are exactly as promised. Cute, comfortable, cozy, Definitely recommend!

Date of experience: December 8, 2018
New York
1 review
1 helpful vote
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Searched high and wide for fitted sheets and duvet cover for a wood carved daybed that has been in my family for 2 generations. The bed is in-between a twin and full and I already had to have a custom sized mattress made for this thing. It was near impossible to find custom sized belgian linen sheets without sewing them myself but but lo-and-behold i found flaxlinens.com contacted them through their custom sized sheet form and had an answer within 3 hours of my inquiry from a helpful bedding consultant named Sean who works for the company. I received my fitted sheet and duvet cover and shams set late last week truly satisfied with the outcome. I will be buying all my linens from these guys and would recommend anyone else to do the same

Date of experience: September 23, 2019
Natalie G. Flax Linens Rep
over a year old

Hi Robert, we looooove making customized bedding, it means that the items are made just for you. Everyone should have a personal connection to their bedding, god knows we spent enough time with it. Thank you for the positive comments!

California
3 reviews
1 helpful vote
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I have ordered twice from flaxlinens.com. Once in March 2020 for some bedsheets, and once in February 2021 for some pillow cases.

My bedsheet order required me to reach out via email a few weeks after ordering to receive any update about progress. I was happy to hear back fairly quickly from support that the order was ready for pickup, but UPS was the main delay (this was near the start of the pandemic, so I felt that was reasonable). I ended up getting the sheets just over a month after I ordered, and they have been great.

My pillow case order was put in about a month ago (with additional payment for expedited production and shipping) as of writing this review, but I have yet to receive any communications regarding my order. I have written multiple emails, tried the website chat, and called their multiple times as well... nothing but silence from this company. This is completely unprofessional regardless of circumstances, and I'll never be ordering from this company again regardless if their actual products are of good quality. It's such a shame that based on my most recent experience and other people's reviews, I will likely have to request a refund (which I don't expect to hear back about), and then ultimately request a charge back via PayPal. If anything does change miraculously, I'll update this review details... but I'm not holding my breath expecting that.

Date of experience: March 2, 2021
Bangladesh
1 review
0 helpful votes
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I am a 68 years old and have been leaving my house less and less over the past months. I have had to switch my essential purchases online. Since I am a big fan of sleeping on Linen i found this company. I normally go to the department store to purchase bedding but this time I was pleased to receive a higher quality material at a better price then what I would have paid at Nordstrom's. After sleeping on the bedding for the past 2 weeks and washing them twice. The reason I did not purchase Belgian Linen before was fear of caring for them but there is no difference between caring for cotton and Belgian linen other then the linen dries faster. I am very pleased with my decision to order from this company and would like to recommend that you do the same

Date of experience: September 29, 2020
Bangladesh
2 reviews
2 helpful votes
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Best sheets I've ever had. Comfy and warm in the winter, and high quality. I have purchased a lot of linen in my life, I am originally from Normandy area where most of the linen fabric is grown and I have to say I would never buy any other sheets! I can't wait to purchase a second set in Navy Blue so I can mix and match with my white set.
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Date of experience: December 13, 2018
Bangladesh
1 review
2 helpful votes
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I feel so grown up now after sleeping in my first set of high-quality sheets. I used to think to buy nice sheets was for housewives but boy was I wrong, I woke up feeling super refreshed and would recommend making the switch from crappy sheets to good ones

Date of experience: February 22, 2019
Bangladesh
1 review
1 helpful vote
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Natalie was super helpful in aiding me in designing my custom bedding set. I reached out via the chat on the site and she responded to me within 10 seconds of asking a question. I was able to upload a photo of some images I found on Pinterest as well as my bedroom and she suggested a color combination made specifically for me. This is the type of personalized service that I would expect from a store retail experience but not online, Bravo to Natalie Ns Flax Linens

Date of experience: June 26, 2019
Bangladesh
1 review
0 helpful votes
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So I have to say, at first I was not pleased with this company but they really worked hard to fix their mistake which is why I felt the need to leave this review. I ordered a California King 4 Piece Sheet Set in Fern Green. I ended up receiving a Duvet Cover Set in Fern Green. Needless to say I was angry because I was so looking forward to getting these on my bed so I angrily emailed Flax Linens. Natalie responded within 3 hours of my email and let me know they would sew and send out a new set within 48 hours. They did not even bother with the exchange until I received my correct set. They sent me a gift card for future order and a prepaid return label for the wrong set they sent me. I ended up keeping the Duvet Set and they were able to apply the coupon to that set to make everything right! I now have a beautiful fern green set and I could not be happier! I will be back when I am ready to order more bed sheets. 4/5 stars only because of the initial mistake but 5 out of 5 for quality!

Date of experience: February 18, 2019

Overview

Flax Linens has a rating of 3.3 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flax Linens most frequently mention and duvet cover. Flax Linens ranks 16th among Bedding sites.

service
13
value
11
shipping
12
returns
8
quality
10
+12