Flax Linens

I have never received my order, after following up for 3 months. Calls go to a call centre and the agent on the line changes the story about my order even within the same phone call. Website looks ok but I am doubting whether there is an actual business and if other reviews are from within their scam. Am out of pocket $300, which only rubs salt in the wound as the order was for my daughter's small business.

Placed my order in 8-16-20.
Payment immediately debited from my account.
Have called and email to many times to count. (9 total)
Same response when they answer. Told someone will email me.
Originally told it was because my address was wrong. It was not. I had the next person who answered the phone verify my address. It was correct.
This is not a company that sells Flax Linens. It is a company full of Con Artist selling access to your bank account. By the looks of it they seem to be doing a great job at that.

I ordered and paid for 4 yards of fabric on September 20th. It was supposed to have arrived by now. I have emailed 3 times with no response so I started calling. I have now called 3 times. The first time I was told it was "on the way" and the last two times, each customer service representative told me they could not find the status of my order and someone would call me back with that information. This is outrageous! I still have no fabric or refund or answer whatsoever.

Super happy to find flaxlinen.com after staying on this search for a month I finally decided to order. My package arrived via UPS via the 2 week time frame that was quoted in the confirmation email when I ordered. They offer a reasonably priced product when purchasing in bundles. As for the fabric, I must say that the quality of linen is extremely high, I ordered the Belgian, stone washed 100% flax and it is really soft to the touch but feels like it will last for years. Ordered the 6 piece ruffled set which includes 2 pillow ruffled pillowcases, a top sheet, a fitted sheet, a ruffled duvet cover. The duvet cover came with 3 sides ruffled with tyes inside to keep my duvet in place and buttons to close the duvet in at the bottom. All the ruffles are really well made with a generous amount of fabric. Overall I am truly pleased with my purchase, I did not have to get in touch with Customer Service because everything arrived as it was ordered

I ordered the sheets in August. My card was billed immediately. I have not received the product. I have called 3 times, and the answering service does not work for the company. So they mark the issue as urgent and say a manager from the company will call you back. Guess what? No one calls you back! I have also emailed 10 times and never received a response. DO NOT ORDER FROM THIS COMPANY! They will take your money and never receive the product you ordered.

DO NOT ORDER FROM THEM. I placed an order on January 15, was charged $181 immediately, but never received a written confirmation of my order, and don't even have an order number. But the charge is real. I have have left multiple voicemails (cannot reach someone directly, they are all "working from home") and sent emails. Radio silence.

I ordered thin red striped linen 4 piece sheet set in California King (Christmas Sheets!) happy with the quality of materials & sewing. The top sheet has a 4-inch hem on top and the elastic for the fitted sheet goes all the way around and ample room for my tall mattress. I was not expecting to buy linen but I could not find red striped sheets in California king anywhere else so I decided to give these guys a shot. I did see that flaxlinen prices were much better then others that I compared (parachute, cayouchi, rough linen) so I was concerned that they were going to cut corners but that was not the case

I ordered a $225 sheet set in July 2020 and they charged my card immediately. I still have not received any merchandise or communication as of October 15,2020. No shipping update, no response to my emails or online chat messages for a shipping update or my request for a refund. Customer service reps only take email address and promise someone will get back to me, but they never have. Total sham of a company. DO NOT BUY ANYTHING FROM THEM!

I ordered nearly $250 worth of linens from this company, and not only never received anything, even a refund, but also never received any replies to my calls or emails to find out what was going on. Their call center seems to be run by a separate company, which can only pass along messages to them, and takes no responsibility or concern for whether your attempts to contact Flax Linens are actually received or followed up on. There is no opportunity for recourse - you simply never get your order, or your money refunded.

I cannot impart this message strongly enough: DO NOT BUY FROM THIS COMPANY. PERIOD.

I'm including pictures of my order confirmation - The logo is missing from them because their website is now shut down.

There is something special about sleeping in these linen sheets. I have had them for over 3 months now. Whats different? I look forward to getting into bed. I go to sleep happier, I appreciate staying in bed longer, I ever love making my bed because I love how it looks after its all done up. Safe to say I have re-established my relationship with my bed again. More on this, I just got a divorce because I am a pretty much a typical workaholic and did not spend enough time home. When I moved into my new place I needed to get the basic things, a mattress and some good sheets. Its something to look forward to go home to.

Ordered custom sized linens & delivered within 2 weeks was surprised because all my other deliveries were late during the pandemic quality is as good or better of any linen sheets I have purchased over the last 22 years of buying my own sheets.

Sadly I did not review this company's service record before ordering. If I had, I would have discovered that Flax Linens routinely charges your credit card upon placing your order but then fails to send the items ordered. I've contacted the company six times in over two months and get the same response: "the person you need to speak with is not available but they will be contacting you by email." Since I never received any response (numerous times now) I requested that my order be refunded. Flax Linens have simply employed the same pattern as before with the order and I'm afraid I will never be refunded. I'm now out about $110 and will attempt to work with my bank in response to fraud. What a bummer! While it appears they have good products, I would highly advise you to seek your items elsewhere at the risk of falling into a customer service black hole and a complete loss of your money.

I ordered a set of sheets and a duvet and they charged my credit card on Sept 9,2018. I received no tracking information. I reached out via email three times. I have called customer service twice and was given incorrect info. One person could not find my order the other person said there was no order. Both representatives said they would have someone call me back because they had limited visibility and no one has returned my phone call. I also sent you a facebook message. No response! Do not order from them.