Jennifer S.

Sadly I did not review this company's service record before ordering. If I had, I would have discovered that Flax Linens routinely charges your credit card upon placing your order but then fails to send the items ordered. I've contacted the company six times in over two months and get the same response: "the person you need to speak with is not available but they will be contacting you by email." Since I never received any response (numerous times now) I requested that my order be refunded. Flax Linens have simply employed the same pattern as before with the order and I'm afraid I will never be refunded. I'm now out about $110 and will attempt to work with my bank in response to fraud. What a bummer! While it appears they have good products, I would highly advise you to seek your items elsewhere at the risk of falling into a customer service black hole and a complete loss of your money.