Alison B.

I ordered several items from this company and was really disappointed in the quality, so I sent every item back. I only ever received a refund for one item. I contacted customer service multiple times, and on one occasion, the representative was f**cking me around (I could hear her giggling with her coworkers - I assume with her hand over the receiver), asking me the same question repeatedly, until I finally gave up. I contacted the manager of customer service directly by email, and never received a response. I wrote a review on another site, and received a reply on there from their customer service, asking me to email them again. I did, and again no response. This is just a horrible company, a horrible experience, and a horrible waste of money.

I ordered nearly $250 worth of linens from this company, and not only never received anything, even a refund, but also never received any replies to my calls or emails to find out what was going on. Their call center seems to be run by a separate company, which can only pass along messages to them, and takes no responsibility or concern for whether your attempts to contact Flax Linens are actually received or followed up on. There is no opportunity for recourse - you simply never get your order, or your money refunded.

I cannot impart this message strongly enough: DO NOT BUY FROM THIS COMPANY. PERIOD.

I'm including pictures of my order confirmation - The logo is missing from them because their website is now shut down.