Flax Linens

Flax Linens deserves a minus rating. It's not worth your time or money to do business with this "company." I ordered a duvet set on 9/12 with the understanding that it would arrive in 7-10 business days and was emailed that it was on the way. I never received a tracking number. When I tried tracking it on their website, I saw that it was delayed. By how long? No way of knowing. I called customer service and was told a "specialist" would call me back. I never received a call. I called numerous times to the same effect. I wanted the duvet set by a certain time and when it didn't come, I called again and asked that the order be cancelled. I was told that the cancellation would be received by a specialist. I think all of these calls were answered by an answering service, never an actual customer service person. Around October 8, I finally assumed I'd never receive the merchandise and called my credit card company to request a charge reversal. On October 22, I received the merchandise. Since I had needed something by a certain date and hadn't received it, I bought a duvet elsewhere. I read the Flax Linens return procedure on their website and sent an email saying I was returning it because it had arrived so late I'd had to purchase a replacement. I took the package in person to the return address because it happens to be in my city. Now Flax Linens has gotten the charge reinstated and I have to pay $244 for something I returned. They say they informed the credit card people about the return and that I should get a credit, but who knows if that'll happen? Shady, unresponsive and I didn't think the product was even well made. What a huge mistake buying from this website. I strongly advise buying from a legit company like West Elm instead.

I would give them a zero if I could. The wrong size duvet was sent. We started the return process right away. We called the one 800 number to get a return address. When you call their 1-800 customer service number, you can only get a hold you of an answering service, nobody that actually works for flax linen. The answering service representative gave me the return address. My business partner was going to the post office that day and offered to mail the return package for me. Even though a copy of the email with the order confirmation and all pertinent information and my contact info was taped to the front of the duvet; just because she put our office address and not my personal address on the outside of the envelope, my return package sat in their warehouse unopened for a month and a half. I emailed them the day the return was sent and then four times inquiring about my return/refund. I finally decided to call their answering service again and asked the rep to have someone who works for Flax Linen to contact me. When the Rep from Flax Linen emailed me he was rude and snarky and kept telling me it was my fault that the refund has not been processed because the package was returned with my office address on the outside of the envelope. If anybody at flax linen had critical thinking skills, they might have checked their customer service emails and figured it out or better yet, opened the package to see the duvet and all my contact information along with original order number was taped to the product for a fast and efficient refund. Instead, I received no response and then a barrage of nastiness! It was Atrocious and I will never buy from this company again. Do not buy from flax linens when there are so many other, better, reputable companies with the same if not better product, that have real customer service agents you can speak to, who actually work from the company you're buying from and who do not treat their customers this poorly!

Exactly what I needed. Crisp, clean look and amazing material. Happy with my purchase. Recommend everyone!