Sarah E.

Flax Linens deserves a minus rating. It's not worth your time or money to do business with this "company." I ordered a duvet set on 9/12 with the understanding that it would arrive in 7-10 business days and was emailed that it was on the way. I never received a tracking number. When I tried tracking it on their website, I saw that it was delayed. By how long? No way of knowing. I called customer service and was told a "specialist" would call me back. I never received a call. I called numerous times to the same effect. I wanted the duvet set by a certain time and when it didn't come, I called again and asked that the order be cancelled. I was told that the cancellation would be received by a specialist. I think all of these calls were answered by an answering service, never an actual customer service person. Around October 8, I finally assumed I'd never receive the merchandise and called my credit card company to request a charge reversal. On October 22, I received the merchandise. Since I had needed something by a certain date and hadn't received it, I bought a duvet elsewhere. I read the Flax Linens return procedure on their website and sent an email saying I was returning it because it had arrived so late I'd had to purchase a replacement. I took the package in person to the return address because it happens to be in my city. Now Flax Linens has gotten the charge reinstated and I have to pay $244 for something I returned. They say they informed the credit card people about the return and that I should get a credit, but who knows if that'll happen? Shady, unresponsive and I didn't think the product was even well made. What a huge mistake buying from this website. I strongly advise buying from a legit company like West Elm instead.