I ordered a sheet set and a duvet cover at nearly $500, nearly 3 months ago and it still hasn't arrived. I've placed 7 phone calls to customer service and they all guarantee me that they will email and/or call with an update on the status of my shipping/refund, but no one ever emails and no one ever calls. After 2 months, five calls, numerous emails and even their customer service texting option offers no solution, I just want a refund. However, no one at their first line customer service can actually do anything. Out $500 with nothing but wasted time, wasted energy and a lot of frustration.