Valerie H.

Ordered a duvet cover in the beginning of December 2020. The company answered emails professionally and quickly at first. But never received a tracking number. Was told in January, we shipped but just didn't send to the tracking number. Ok? But why? And still no # given. No item received and no more contact. Reported to the CC company and next day received a tracking number! Item coming from China with strange shipper (TNT). Two weeks later (mid February), package finally arrived! Inside was the duvet cover set (we didn't order the set, so more than we paid for!) but with only a bottom sheet and one pillow case?! Weird, eh? AND also included was a different color complete sheet set! So odd! Now, we ended up with much more than we paid for but with bad communication and thinking we were ripped off while we waited for over two months! I would have given one star, but ended up with sort of a five star product?! I wouldn't order from them again but did want others to know that we ended up with much more than we paid for! And the quality seems good, though haven't really used them yet.

I would assess this company as a well run long con. The only way I ended up with a product was by threatening to pull the funds and launching a credit card company investigation. Also note, the actual company name is flax linen (no ‘s'). And note their website has only been operating since Aug 2020.

Ordered a duvet cover in the beginning of December 2020. The company answered emails professionally and quickly at first. But never received a tracking number. Was told in January, we shipped but just didn't send to the tracking number. Ok? But why? And still no # given. No item received and no more contact. Reported to the CC company and next day received a tracking number! Item coming from China with strange shipper (TNT). Two weeks later (mid February), package finally arrived! Inside was the duvet cover set (we didn't order the set, so more than we paid for!) but with only a bottom sheet and one pillow case?! Weird, eh? AND also included was a different color complete sheet set! So odd! Now, we ended up with much more than we paid for but with bad communication and thinking we were ripped off while we waited for over two months! I would have given one star, but ended up with sort of a five star product?! I wouldn't order from them again but did want others to know that we ended up with much more than we paid for! And the quality seems good, though haven't really used them yet.