business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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Arizona
1 review
1 helpful vote
Follow April G.
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It was the best service I have received so far. Good store and decent showcase of styles. One thing that got me hooked in here is mainly because of the choices I have when Im shopping. I feel so free and not pressured to buy, one thing that physical stores lacks.

Date of experience: February 5, 2018
Texas
1 review
1 helpful vote
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This site makes every customer feel good with their never ending sales in discounts! They are worth to save up and I highly recommend doing so. One thing why I choose fashion nova because they ship things nicely and all free! Ive got no worries whenever I purchase here.

Date of experience: February 5, 2018
Arkansas
1 review
1 helpful vote
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She was very happy
February 4, 2018

Bought my sister a dress from this site, and it arrived quickly and as described. She was very happy, and we'll definitely order from here again!

Date of experience: February 4, 2018
California
1 review
1 helpful vote
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To my surprise
February 4, 2018

I got the dress the next day at my doorstep with absolutely zero shipping cost. I have been buying clothes online but non have shipped free to my door step.

Date of experience: February 4, 2018
Virginia
1 review
1 helpful vote
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The white dress came first, and I was worried- I thought they didn't ship the black one. I called, and talked to a very helpful lady who, within minutes, told me that they shipped the black dress separately.

Date of experience: February 4, 2018
Texas
1 review
1 helpful vote
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Great prices!
February 4, 2018

Great fashions, great prices! If you love to save money and buy great quality clothing, you have to order from these guys!

Date of experience: February 4, 2018
Oregon
1 review
1 helpful vote
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Very happy
February 4, 2018

For where these products are coming from, and how much they are I am very satisfied. The shipping did not take long at all. And the sandals I bought are gorgeous! Will absolutely be buying again!

Date of experience: February 4, 2018
California
1 review
1 helpful vote
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It was yesterday when my order arrive and Im pretty sure that my wardrobe is happy because of it. The outfits I have got were bulk delivered yet separately packed. Thats a good thing actually because it maximizes the security of them boxes. I wonder whether some also experience this because this thing that theyre doing is straightly awesome!

Date of experience: February 4, 2018
Texas
1 review
1 helpful vote
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Been here because of Kylie jenner actually but I stayed because this site is actually good to the bones! They deliver items pretty fast making us not wait, and I really do hate waiting. Thanks for this, no more hating, but minimal waiting.

Date of experience: February 4, 2018
Pennsylvania
1 review
1 helpful vote
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Just wanna say thanks to FN for delivering the dress Id be using next week on time. Really means a lot to me and as a return, I will give you a perfect 5 start and I will recommend this to my close friends.

Date of experience: February 4, 2018
Tennessee
1 review
1 helpful vote
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Troubles are sometimes inevitable but that can be decreased because of fashion novas awesome and quick assistance! Their assistants can be reach by just a simple dial on any phone so you can contact and reach them even what matters you need to discuss with them. Great and helpful

Date of experience: February 4, 2018
Florida
1 review
5 helpful votes
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This has been the worst online ordering experience. Ever. I'm not sure how anyone rated this 5 stars. I ordered a bunch of items off of here for a trip because I saw they offered 2 day shipping, thinking, great it'll be here in time for the trip. A week or so goes by and no shipping notification at all. I sent an email to customer service, no response for about a day, so I called. No answer for either department I tried. Waited longer for an email response and finally got one that night that it takes 2-3 days to process and 4-5 days to go through the warehouse. What? That's not two-day shipping then. And I can't cancel my order because apparently once it gets to the warehouse it's out of their hands (I guess emailing other departments doesn't exist in this company). So, fine, I figured I'd just get over it and move on. Well, they sent the shoes I had ordered only in plastic, so they ripped through the bag that they send everything in, and needless to say the heels were damaged and unwearable. I reached out again to FashionNova. Their response was to take it up with USPS. What? This was due to the way you packaged it! Just terrible customer service. Not friendly at all to those ordering online. I highly recommend you save your money and shop at other stores that actually offer two day shipping and don't treat you like crap just because you're not a celebrity.

Date of experience: February 4, 2018
Colorado
1 review
1 helpful vote
Follow Flora L.
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Ordering was easy.
Delivery was prompt.
Product is excellent.
Shipping is FREE!
Recommended to all Fashionista!

Date of experience: February 3, 2018
North Carolina
1 review
6 helpful votes
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2Day Shipping Lies
February 3, 2018

I ordered 2 items... which was 4 days ago of you charge someone for 2day shipping it should be that, not a week. I will not be ordering from Fashion Nova again.

Date of experience: February 3, 2018
Maine
1 review
1 helpful vote
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Greate service
February 3, 2018

I purchased a 3 items and one did not fit luckily they offered a coupon for a higher amount than the purchases item so I got to keep the item and received another one in substitute I know I still have a price that don't fit but why not make it a gift for some one after all at the end I got more that what I paid for thanks fashionnova I will come back again.

Date of experience: February 3, 2018
Massachusetts
1 review
1 helpful vote
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I love this place! Yes it does take alot longer for things to get here, but it is so worth the Waite. I ordered something, their customer service was awesome, they responded fast. I will order from them from now on

Date of experience: February 3, 2018
Colorado
1 review
1 helpful vote
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Not Bad At All
February 2, 2018

I placed an order for Fashion Nova and contrary to what I have read in some of the other reviews, my products arrived on time and were in great shape. The dress fit me perfectly and the pants were nice as well. My package came just when I needed it to arrive.

Date of experience: February 2, 2018
Florida
1 review
1 helpful vote
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I am satisfied
February 2, 2018

It is really a good online market place.My friend suggested me to visit this place. Then I visit Fashion Nova.com and I bought some t-shirt from here. Their product quality awesome and service is very good.It's really helpful for me. I like their service. I always order the goods from Fashion Nova. They have always nice fashionable product and reasonable price.

Date of experience: February 2, 2018
Virginia
1 review
1 helpful vote
Follow Ebony V.
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One things for sure, Theyre honest when it comes to their clothing and I admire them because of it. Fashion nova has been one of the best online store so far and getting the right fashion piece at the right fashion store is probably what Im doing right now. Currently happy with the service

Date of experience: February 2, 2018
Illinois
1 review
1 helpful vote
Follow Vera S.
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The last site Ive been patronizing wasnt that good anymore because they have been shipping me broken and unwearable items. I totally hate it so thats why I go on the quest to find a new one and on this quest, a gem has been found. Fashion nova is a gem! Not shipping broken or defective items and they have totally gained my trust. Im leaving the previous one, will hope to enjoy using fashion nova in the future.

Date of experience: February 2, 2018