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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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It was the best service I have received so far. Good store and decent showcase of styles. One thing that got me hooked in here is mainly because of the choices I have when Im shopping. I feel so free and not pressured to buy, one thing that physical stores lacks.
This site makes every customer feel good with their never ending sales in discounts! They are worth to save up and I highly recommend doing so. One thing why I choose fashion nova because they ship things nicely and all free! Ive got no worries whenever I purchase here.
Bought my sister a dress from this site, and it arrived quickly and as described. She was very happy, and we'll definitely order from here again!
I got the dress the next day at my doorstep with absolutely zero shipping cost. I have been buying clothes online but non have shipped free to my door step.
The white dress came first, and I was worried- I thought they didn't ship the black one. I called, and talked to a very helpful lady who, within minutes, told me that they shipped the black dress separately.
Great fashions, great prices! If you love to save money and buy great quality clothing, you have to order from these guys!
For where these products are coming from, and how much they are I am very satisfied. The shipping did not take long at all. And the sandals I bought are gorgeous! Will absolutely be buying again!
It was yesterday when my order arrive and Im pretty sure that my wardrobe is happy because of it. The outfits I have got were bulk delivered yet separately packed. Thats a good thing actually because it maximizes the security of them boxes. I wonder whether some also experience this because this thing that theyre doing is straightly awesome!
Been here because of Kylie jenner actually but I stayed because this site is actually good to the bones! They deliver items pretty fast making us not wait, and I really do hate waiting. Thanks for this, no more hating, but minimal waiting.
Just wanna say thanks to FN for delivering the dress Id be using next week on time. Really means a lot to me and as a return, I will give you a perfect 5 start and I will recommend this to my close friends.
Troubles are sometimes inevitable but that can be decreased because of fashion novas awesome and quick assistance! Their assistants can be reach by just a simple dial on any phone so you can contact and reach them even what matters you need to discuss with them. Great and helpful
This has been the worst online ordering experience. Ever. I'm not sure how anyone rated this 5 stars. I ordered a bunch of items off of here for a trip because I saw they offered 2 day shipping, thinking, great it'll be here in time for the trip. A week or so goes by and no shipping notification at all. I sent an email to customer service, no response for about a day, so I called. No answer for either department I tried. Waited longer for an email response and finally got one that night that it takes 2-3 days to process and 4-5 days to go through the warehouse. What? That's not two-day shipping then. And I can't cancel my order because apparently once it gets to the warehouse it's out of their hands (I guess emailing other departments doesn't exist in this company). So, fine, I figured I'd just get over it and move on. Well, they sent the shoes I had ordered only in plastic, so they ripped through the bag that they send everything in, and needless to say the heels were damaged and unwearable. I reached out again to FashionNova. Their response was to take it up with USPS. What? This was due to the way you packaged it! Just terrible customer service. Not friendly at all to those ordering online. I highly recommend you save your money and shop at other stores that actually offer two day shipping and don't treat you like crap just because you're not a celebrity.
Ordering was easy.
Delivery was prompt.
Product is excellent.
Shipping is FREE!
Recommended to all Fashionista!
I ordered 2 items... which was 4 days ago of you charge someone for 2day shipping it should be that, not a week. I will not be ordering from Fashion Nova again.
I purchased a 3 items and one did not fit luckily they offered a coupon for a higher amount than the purchases item so I got to keep the item and received another one in substitute I know I still have a price that don't fit but why not make it a gift for some one after all at the end I got more that what I paid for thanks fashionnova I will come back again.
I love this place! Yes it does take alot longer for things to get here, but it is so worth the Waite. I ordered something, their customer service was awesome, they responded fast. I will order from them from now on
I placed an order for Fashion Nova and contrary to what I have read in some of the other reviews, my products arrived on time and were in great shape. The dress fit me perfectly and the pants were nice as well. My package came just when I needed it to arrive.
It is really a good online market place.My friend suggested me to visit this place. Then I visit Fashion Nova.com and I bought some t-shirt from here. Their product quality awesome and service is very good.It's really helpful for me. I like their service. I always order the goods from Fashion Nova. They have always nice fashionable product and reasonable price.
One things for sure, Theyre honest when it comes to their clothing and I admire them because of it. Fashion nova has been one of the best online store so far and getting the right fashion piece at the right fashion store is probably what Im doing right now. Currently happy with the service
The last site Ive been patronizing wasnt that good anymore because they have been shipping me broken and unwearable items. I totally hate it so thats why I go on the quest to find a new one and on this quest, a gem has been found. Fashion nova is a gem! Not shipping broken or defective items and they have totally gained my trust. Im leaving the previous one, will hope to enjoy using fashion nova in the future.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day