ExpediaReviews 1,613

I encountered an infuriating debacle during my transit in Paris, where I was abruptly halted and informed that my ticket routing through Belgium was null due to visa requirements. Despite my desperate plea for assistance, Expedia proved utterly incompetent in procuring a new ticket, leaving me stranded and helpless. Subsequently, I was left with no choice but to pay out of pocket for a replacement ticket, further exacerbating my financial burden. Even more appalling was Expedia's callous disregard for customer satisfaction, as they callously refused to provide any form of reimbursement or compensation for the unused portion of my original ticket. This egregious display of negligence and indifference has left me seething with frustration and resentment towards their abysmal service.

I am utterly appalled by the horrendous customer service I received from Expedia today. I wasted an entire Sunday trying to communicate with their team via Twitter, only to be met with what can only be described as sheer incompetence. It was, without a doubt, the worst customer service I have ever experienced from any company. Despite repeated attempts over five hours to connect with a human via phone calls and their entirely ineffectual website chat, my efforts were in vain. Furthermore, when I explicitly requested information on how to lodge a formal complaint via Twitter and Facebook, they flatly refused. After years of being a loyal customer, it's clear that Expedia's standards have plummeted dramatically. I can categorically say this will be my last encounter with them.

Booked a hotel through Expedia. Confirmation email explicitly stated I could cancel without penalty if done by 11:59 pm the day before arrival. I ended up cancelling within the prescribed time frame and received confirmation from Expedia for the cancellation showing no penalty or charge. Hotel charged me $830 anyway, and is refusing to refund. Expedia appears to have misrepresented the hotel's cancellation policy. I should have booked directly with the hotel.

If you have any problem, the maximum you can expect is some irrelevant template answer in email. They don't value their partners at all.

Expedia is sneaky when they post a property price, they leave out hidden fees and 3 rd party collections. Would alway call property first and get the price and additional fees first because Expedia does not disclose all fees

They have sent five emails in two months stating our reserved airline seats need to be reselected through the airline website. Upon checking this is not true. Seats are confirmed by airline and reserved. Nobody at Expedia will correct this undo stress and unnecessary stress.

Imagine getting multiple confirmations about your international flight for months from Expedia for your daughter who is taking a trip with her school. Then 3 hours before the flight is to take off you find out Expedia never booked the flight, DESPITE still having a confirmation number and a full itinerary. Then having Expedia tell you it is your fault for not confirming with the airline even though one would think that is their responsibility since that is why you use their site. THE WORST EVER! Her whole class is waiting to board the flight and she is left waiting at the gate in tears. Thanks Expedia and thanks for the great customer service and for still charging me for the FLIGHT INSURANCE! WTF was that FOR?

Reservation through Expedia wasn't found by Thrifty when our flight was delayed, so we had to take an Uber to our location, cost $40, and an extra hour waiting. Reserved another car through Expedia that cost $60 more to rent for one less day and received an email from AVIS stating they were charging us $50 for not picking up the rental. Terrible communication by Expedia to their partners. It takes a lot of digging to find how to register a complaint with Expedia and the agent gave a hollow apology, without any offer to assist, only excuses. They also continually stated they "understand", which must be part of their training. When a customer has a complaint always say you understand regardless of whether you have the slightest inclination to what they are stating.

Very frustrated. We booked a vacation through expedia. We had to reschedule the trip due to family issues. The hotel was willing to refund us our money or select another date. They refunded the money to expedia, however, expedia will not refund the money to us. It may be cheaper to use expedia, however, if something comes up, they are not helpful and only gave us the run around telling us that the hotel would not refund our money. I'd rather pay the extra money to buy direct from the hotel.

I found out an old friend who is handicapped had moved out of her bug infested apartment (section 8) a week before Christmas and was sleeping in her car. I booked her a room in a nicer section of town (San Antonio) to get her out of the elements through New Year's. She had car trouble on the way to the hotel, therefore, sleeping in her car another night. She arrived at the hotel the next day, they informed her her reservation had been canceled as a no-show. I called Expedia, they would not do anything about it so I was out of $1600 and they refused to rebook the reservation. $1600 is a lot of money, especially when you were just trying to help someone out. I explained to Expedia the situation, they told me they could not refund me the money because the hotel charged them for the full 10 nights. The hotel said that was not true, they only charged them for the one night of no-show. Expedia is an extremely heartless company. I could understand if it was a complete no-show, but she had car trouble and arrived as soon as she could. I will never book through Expedia ever again. My gut told me not to do it in the first place but because I was booking for a third-party I did not think I had a choice.

Booked an international trip through Expedia; faced a cancellation and had to rebook, incurring over $1,000 in extra charges. The booking agent made a spelling mistake in a middle name which led to us contacting their "customer service" which then proposed $400 correction fee.

When we asked why and what are the fees for the agent got defensive and started raising his voice. He also refused to transfer the line to someone else and refused to help. The agent's refusal to help or escalate the matter added to our frustration, highlighting a need for better training and policies.

When Expedia insisted on the $400 fee for their own error, we contacted the airline directly. They fixed the mistake promptly at no extra cost, raising the question: Why the unnecessary charges, Expedia?

I will never use Expedia.com for any of my future bookings and I will make that everyone I know does the same.

Consider booking directly with airlines. It can be more straightforward, potentially cheaper, and avoids third-party miscommunications and fees.

To sum it up, this was the worst experience I've had booking. My booking was wrong, the car company is horrid, they lied about their cancelation policy, a staff member canceled my rental insurance without me asking for it to be done, ruining any chance I had at getting my money back due to a medical emergency. The fee was supposed to be nonexistent, then it was $100, then it was $161.97. They just lie and scam their way into being a ratty little middle man.

If you want peace, never use them!
The company is so fully filled with perfect lie, no not perfect really, because if you single out one lie, it is perfect, when string together, poor idiot lies.
It is one lie after another to cover up previous lies...
If you want to feel happy and peaceful, the best thing you can do is to stay away from Expedia!

Expedia posted photos and descriptions of the hotel that were completely inaccurate lies. I have photos of all of this and will be posting them online. When I asked what Expedia could do to remedy this situation, they offered me $250 for my next stay and said they wouldn't offer me anything towards this trip even though they had blatantly lied about the room that we were reserving. The hotel stated that they had had these kinds of problems with guests who had made the poor decision to book through Expedia before. I had also been told that $2046.14 had already been taken out of my account for my booking the night prior in writing by an Expedia agent which was a lie as well so that completely derailed my ability to budget accurately for this trip; a trip made at the beginning October for my fourth anniversary with my fiance. When I told the person on the phone (Jan or Jen) that we were not interested in booking with Expedia ever again and I asked for her Expedia ID number to report her to her supervisor, she refused to provide it to me. I will absolutely be pursuing financial remedy for this horrible experience. I have attached proof of the payment and photos and descriptions of the room that we booked. When we got here, there was no separate bedroom, no view, no soaking tub, and no living area. Expedia had coupled photos and descriptions from a completely different unavailable and more expensive room with the one that we booked.

I had to help a battered woman get out of her home with Police assistance and went through Exedia to book a hotel. They suggested this motel. The owner would not let me book directly and sent me to Expedia to complete the booking. I spent two days to locate a safe place for her to go and neither the hotel nor Expedia is interested in crediting back the additional two nights yet the hotel knew what was going on. This speaks volumes about their moral compass. Expedia is set up in a way where you cannot reach customer service. The wall of any variables, clearly on purpose. I hope you all take this into account before using either company.

At every opportunity to help me with a problem with any booking I make on Expedia, I am met with customer service who seem programed to deny any responsibility, offer any help, and none of them speak English or understand it. Mind you, this is all done by chat, because there is no way to contact anyone at Expedia by phone. If you write them a letter of protest as I have done many times, it goes unanswered and into a corporate garbage pail. Expedia is the WORST travel company on the planet.

We booked a hotel room on Expedia for 2 rooms for a single night for our family to stay overnight in Rome before catching a flight home the following morning. When we arrived we were concerned about the location and general appearance of the hotel. However, we checked in anyway. When we got to our rooms there were terrrible. The room for our kids actually had a couple of bugs on the ceiling and had a putrid smell. I approached the clerk at the front desk and politely explained the circumstance. I dd not see how I could ask my family to stay there. I politely requested a refund from the hotel and contacted Expedia as well. Neither was willing to help, and when I disputed it through my CC company, they sent a response indicating I didn't cancel the room per their policy. No, I didn't cancel, I showed up and it was nasty - this certainly wasn't in the online photos of the hotel!

Try getting in touch with them if you have a problem there corporate number disconnects you instantly. The customer service number has an AI assistant that will send you through several menu options then when you want to speak to a human will say they can find your travel plans through your phone number and start spouting out reservations you never made when you do not respond with one of them they disconnect you. With expedia its all about avoiding the customer at all costs. I can imagine the horror stories people have dealing with them. I will never book anything on there site again as long as I live they gave me like $3.00 in credits they can have it! Use them to search out hotels in the area then call them directly you will find you can negotiate a much better rate directly with the Hotel or airline. Use a real travel agent in your local area to book your travel make sure they answer there phone and other trusted friends have had a good experience do not use these Bozo's.

I decided to use Expedia to book a hotel for one night. They charged me right away. Weeks later, my plans changed and I needed to cancel. I got a hold of Expedia and they said the room was cancelled. I asked how soon to get my refund. They said it is nonrefundable! So they can keep my money and cancel the room. I called the hotel, and was told that they were never paid and wouldn't be until I showed up. Normally, this is how hotels work. But with Expedia, you pay when you reserve and it is non cancellable. They will keep your money. The little bit you "save" by going through them is not worth it in case you need to make a change. The hotel clerk told me he has heard this story before. If I can persuade jut 10 or 20 people to stay away from them, I have done my job.

I do not recommend Expedia, because I had an awful experience in Mexico resort, Expedia is not allowing me to post my truthful review about my recent experience!