Expedia CAReviews 261

I had an issue with a hotel. A hotel charged me for a room cancelled within the free cancellation period. The hotel didn't want to reimburse me so I contacted expedia. In their emails they kept repeating the same thing which was not a solution to my problem (I had the feeling that they didn't really read my emails). Then I called them. The agents on the phone were very kind and seemed like they are trying to help. It took 3 calls to finally find a solution but at least they helped me in the end. I got reimbursed by expedia. Satisfied with their customer service over the phone.

I have used Expedia.ca in the past and found it to be pretty good. I had booked my next trip in May 2015, going to Hawaii the first two weeks of December 2015. On their website you HAVE to buy travel insurance, it's automatically added to your cost. When I lost my job in November 2015, I was forced to cancel my trip and went through the travel insurance to claim my fees. For whatever reason, the travel insurance company is located in the United States, for a CANADIAN website, and somehow, takes forever and a day for regular mail to get there and back. After a month of waiting since I filed my claim, I emailed them to ask when I could expect to hear from them. Suddenly they decide they need further information as to the length of my employment, in letterhead from my former employer. Sorry, it doesn't work that way in Canada; your Record of Employment is filed electronically with the government once severance pay is gone. So, after waiting another couple of months to get my ROE and mail it in, explaining how this is done in Canada, I receive an email from them that I'm getting a refund and my cheque is in the mail. Why it is not being sent by registered mail or courier to have me sign for it and ensure I get it I have no idea. Five weeks later and STILL no cheque. I email them about it, explaining my frustration of now waiting five months and still no refund and all they say to me is they can put a stop payment on the first cheque and throw another one into the regular mail. Are you kidding me? Still no registered mail or courier to ensure I receive it and in reasonable time? Just another cheque to blindly throw into the regular mail and hope somehow this time I actually get it? I've heard that the definition of insanity is doing the same thing over and over again, hoping to achieve different results. I've filed a complaint with BBB. Hope I can get some results with them.

Somehow my activity reservation I booked months ago, got cancelled today. Two weeks before my trip where I'm doing that activity is supposed to happen. I've been forwarded FOUR times, and my total call time is currently budging on 50 minutes. Right now I'm just bored waiting on hold for the greater portion of this phone call. Where they told me I should just rebook even thought haven't received my refund yet. And if I rebook now it's at a higher cost because I booked when the exchange rate was better for me. Also just got off the phone after a good hour. NO FIX. I would not recommend booking with Expedia.

First time I reserved a hotel on Amalfi Coast two months in advance, after travelling from Canada to the hotel I found out that I DON'T have a reservation. This after expedia.ca took my money and used it for two months. Now I had reserved a flight in Europe, and I after paying I can't even access my itinerary.
If you like being cheated use them if not I am sure there are better traveling companies on the internet.
In my case never ever again.

Without going into details I booked return flights to Phoenix AZ from Ottawa Canada. I called Expedia to change only the date of the return flight. The original flights were canceled by mistake and the return flight was booked on the wrong day. Expedia told me it would take 72 hours to resolve their errors. At the end of 72 hours they said they needed another 72 hours. E mails and faxes to the CEO requesting that the appropriate Exoedia staff member correct this matter. No responses ever received from Khosrowshahi or his staff. I have been charged for a flight I could not take from Phoenix back to Ottawa as the flight to Phoenix was cancelled in error by the Exoedia agent in Cairo.

With due respect the agent was obviously challenged in the English language which likely lead to his series of errors. I recommend travelers book directly with the airline.

As well I note that Exoedia Inc owns many other companies like Hotwire and Trivago so when you think you are dealing with a separate competitive company by apparent deception you are still dealing with Expedia. Is there a sense of fraudulent practices? I really don't know but I highly recommend that travelers avoid Expedia as noted in most other reviews!

This was the worst idea that I have ever had! NEVER USE THIS SITE EVER
It is a HUGE waste of time... they did not put in the right info that I gave to them and told us we had no way of accessing our conformation number for our hotel that they had already taken off my credit card ($200) and told us that we were lying about our info (pretty sure i would know my name, email, and phone number) THEY wrote our info down wrong after a 30 minute call that you could NOT understand a word they were saying to you (and repeating myself 5 times and they still got it wrong)! They refused to let us speak to the manager and had NO way of helping us resolve this issue at all! They were VERY VERY ignorant with us on the phone kept telling us we were lying. VERY frustrating... Super fast and easy way to look up great hotels for a great price... BULL****! I am a VERY understanding person but this was way to much to deal with! Rudest conversation from a "costumer service rep" I have ever had.

SERIOUSLY VERY PISSED OFF WOMAN!