Expedia CA

Long wait time ~ on a lucky day, maybe 2 hrs to speak to a real person. Do they only have one agent answering all the calls?

Horrible refund process- bought air Canada vacation package before COVID and got cancelled. Said it will be credit to my account - every time I call, get a different answer. Then Aircanada got the government support and they will refund everyone now, guess what, waited 3 hrs on the phone and the agent told me they don't have any communications from Air Canada right now so can't do anything! Even though it's black and white on Aircanada's website! They just refuse to do anything for client!

Purposely create barrier for users to find answers or solve issues - if you ever tried to click on customer support page like me, you will be surprised all the options they gave you, no matter what options you chose, either lead to an old useless generic "help" article or a phone number that you will have to wait at least 2 hrs. No emails, no real person online chat, nothing!

If I am ever so lucky to get my money back for the silly vacation I booked, I swear I will never ever use Expedia again!

Booked through expedia where they claim to give the best prices, but when got a hotel receipt showing $68 USD today I say how much they are abusing things by buying bulk as they upsold me to $87 USD on their site.

Booked a car with expedia.ca and was directed to the most worse car rental company called ACE Car Rental (Verve Car Rental) in Las Vegas I ever experienced. The actual price paid has been doubled due to extra charges & fees and that Liability Insurance that you actually do not need because you are already covered by your personal car insurance plus your credit card insurance too. Expedia should not be having business with this car rental company probably run by scammers. You will have to take 2 shuttle bus before reaching their office in the street mall and you will wait more than an hour standing under a small waiting shed outside on a July Las Vegas warm days for the 2nd shuttle bus to arrive while other rental company shuttle bus has already picked their customers twice. When you finally arrived at their office you will see a long line up of frustrated customers and again wait for another hour to get the car that has no license plate no. And with less than a full tank. The counter lady was rude because she will not give you the car unless you pay that stupid Liability Insurance and fees that you do not need for an extra $15/day. I will never booked with expedia in the future.

Friends and i booked a room at a Quality Inn in Michegan. The room was a no cencelation room. This mean "You get a better rate but have absolutely no recourse when you get to the hotel. The hotel was a shambles. The elevator was not working the pool was closed until... Who knows when and the hot breakfast was not hot. They could not find our booking upon arrival, but then told us we were a no show even though it was 4:30pm on the day of the booking?! We were told they would not be able to clean the rooms as they had only one maid. It was so bad the front desk person actually quit while we were there. She came over to apologize for the state of the hotel. She also told us they had fired the laundry service guy that day. During our stay we watched a guest come in with a walker and they told this person his room was on the 2nd floor without saying the elevator was not working. Beyond ridiculous.

What is up with the people that answers the calls at Expedia? Expedia used to be good and now they have weird and awkward reps that answer the calls. Booked an all inclusive package and needed more information about my booking and I get connected to the all inclusive vacation line, and this man basically turned every inquiry that I made into what shouldn't have been so complicated. How many different ways do I need to word: how many beds are included in the hotel room I booked? He seemed appalled and shocked and confused by this question. His attitude made it seem like it was a burden to answer any of my questions and almost as if he was doing ME a favor by answering. WELL MY APOLOGIES EXPEDIA! Sorry to hassle you by giving you money to use your service. I am now considering cancelling this package as I am utterly disgusted by how Expedia treats their customers. WOULD NEVER BOOK AGAIN AND DEFINITELY SPREADING THE WORD SO THAT NOBODY BOOKS WITH THIS AWFUL COMPANY AGAIN!

I've used Expedia for over 10 years and was quite happy with their service. Their website was user-friendly and flexible. However, this year (2024), I've booked five trips on Expedia and encountered issues with all of them. The most recent problem involved an all-inclusive package to Cozumel, which was booked in May. When double-checking the details today (July 4th), I noticed that our resort was actually on the mainland, not on the island of Cozumel.

When I finally reached a customer service representative, he blamed me for not checking the hotel's address. I pointed out that it was offered as a package offered deal by Expedia, but he insisted that Expedia is a self-service travel agency and that it was my responsibility to verify these details. To fix the problem, they wanted to charge an extra $9,000 to stay at a resort on the island.

My receipt indicated that I could cancel until July 11, but when I said I wanted to cancel, he said I wouldn't get a full refund. He claimed he could only refund Expedia's portion of the trip. Then, he proposed a convoluted solution where if I paid $1,000 upfront, I could get $3,000 back plus a $1,000 airline credit. This sounded like a scam to me – and so did my credit card company took one dollar from my credit card to "test" it?

I spent almost two hours on the phone with Michael and Hector, dealing with this, but no real solution was offered

I would advise everyone to avoid using Expedia. When things go well, there's no problem, but if issues arise, they refuse to take responsibility. As someone who travels frequently, I will never use Expedia again, and they don't seem to care about losing a loyal customer.

I bought a ticket on Expedia for TD from Accra, Ghana To London, UK On TAP Air, About 2 months before flight I receive an email from Expedia about schedule change, I think whenever airline change schedule they are allow you to cancel the booking for free. Expedia send out an email to TAP about a refund but never get any response back from them even after 15 days.
Another problem when I ask them to proceed with a refund they claim you would not get any because actual fare is only $60 and airline cancellation penalty is US$150, But I paid CAD$398 in total I bought many tickets in life I always get refund on the basis of full price minus penalty never ever get a refund on the basis of fare only, usually fare is less then taxes and fees if this is the case non one ever get a refund back. I hope Expedia will look in to this matter soon.

So I was supposed to go to Quebec but due to Covid I had to cancel. It was worse than a pain to cancel. I just called them to change my flight. The person said they'd try their best to help. I was on hold for almost 3 hours to rebook my flight. They then asked me for my previous itinerary number and took about a minute or so to dig it up. I then started reading the number out to them and then waited for them to tell me to go ahead (after the first 3 or 4 numbers or so). No answer. I then thought I heard this person say "Hi?" or something like that. Then I said "Hi". Immediate disconnect. I should have listened to my gutt in the first place when I had issues canceling my flight. So much for the credit, but now I'm just going to stick directly to the carrier. The past experiences I had with them was the worst I've ever experienced.

I was told by the Expedia agent that I could cancel my flight within 24 hours and that I would get a full refund. I cancelled within 24 hours and was told that I couldn't get a refund. What the hell? I called several times and was hung up on. I finally spoke to a supervisor who said that they would review the phone conversation and get back to me within three days by phone. 11 days later, I never got a phone call but a brief and inpersonal email saying that I wouldn't get a refund. Nothing but liars and greedy buggars who don't know their head from their butt! Shame on these scrupulous, incompetent people and this terrible company called Expedia for ripping people off and lying to them!

Stay away! Please The mist us less company ever.Will Take yours money and that it. WILL NOT HELO YOU WITH ANYTHING. WILL OFFER YIU CANCELLATION INSURANCE BUT YOU CANT USE IT BECOUSE THE GLIGHT IS not refundable and non cancelation. I HAD GET A BOARDING PASS AND I DIDNT PUT MY SECOND NAME, You have access 24 hours to do so. I CALL THE COMPANY TO HELP oh they don't have access and the fight company can't make changes with 72 hours but. You have access 24 hours period flifgt plus yours information are not properly even send to the flight company Stay away don't value you as customer or value tours money

I was called by Expedia due to flight changes on my itinerary, I called and was on hold off and on for 2 hours to get things figured out - everything got figured out and went on my way.

2 days later I get an email stating 2 of my flights have been cancelled to get me from Vancouver to China and then China to Thailand, they never called just simply cancelled it off my itinerary. I called them to see what was going on and they let me know they had no indication of those flights ever existing. So finally 3 hours later I just end up asking for my money back on all my flights after they found the original receipt, they never sent me a confirmation of refund so once again called back today to be told I will not be refunded for 6 to 8 weeks which is when my honeymoon starts. They completely screwed me over and didn't even try to come up with any sort of solution when I initially called.

Its honestly not worth dealing with big corporations like this as they really could not possibly care less and the customer service is absolute garbage!

In Jan/2017I booked (a) Air Canada flight from Winnipeg to La Vegas and then (b) X hotel nights at the Stratosphere. The booking confirmation from the Stratosphere said I had window of x days in which to change/cancel the booking. When I tried to cancel the hotel through Expedia (couldn't be done on-line) my two separate bookings had morphed into a non-cancellable (without penalty, which equalled the hotel cost) "package holiday". I would have had to cancel both parts and then re-book, after paying the $200+ airline rebooking penalty.

It has been 12 months and they keep finding excuses not to refund me a flight that I canceled!
Even when you ask to speak to a supervisor, they never get back to you!

Please, only if you won a lottery, DO NOT USE EXPEDIA otherwise, you will be just giving your money with nothing in return!

It is a PLEASE
If I have to go through this for you (whoever is reading this) not to, then it is worth it!...

We bought $1,000.00 tickets to an event taking place in 7 weeks. We used Expedia to book our hotel. Despite having reserved and paid for 2 rooms for 3 nights at the Allure Hotel and Suites in London Ontario 10 months ago, we were informed by the hotel that the booking will not be honored. We had 2 choices, cancel the booking completely for a refund (no interest paid for the 10 months they had our money) or they would book us rooms at another hotel significantly further away from the venue. We specifically chose the Allure because of the proximity to the venue and with only 7 weeks until the event all other hotels close enough are fully booked. We called Expedia and they washed their hands of the whole situation, absolutely disgusting way to do business by both the Allure Hotel and Expedia. We were offered as compensation by the hotel, one free night for all 4 of us on our next visit...are they for real, we are all senior citizens and would rather sleep on the street to ever stay at this hotel. As for Expedia, you are disgusting and we will never do business with you again and I pray many many people read this and do the same!

We showed up to pick up our rental car rental in Honolulu to find out that the agency was closed on Saturdays. We had a morning reservation that we had to make and unfortunately couldn't seek out other rental companies. This forced us to take ubers across the island of Oa'hu and back - which cost well over the amount of the rental car. When I spoke with an Expedia agent the most they could offer us was a coupon and 25 USD for future use on Expedia. I was told this was the 'best they can do'- $25 isn't even close to the original cost of my booking and does nothing to help with the added Uber charges as a result of not having a rental vehicle because of Expedia error. Upon checking my Expedia account I discovered they did not even provide me the coupon the agent had mentioned merely the 25 credit. This is extremely disheartening as we are on our honey moon and my wife is absolutely devastated that we will be unable to make all our time sensitive plans for the day - on her first trip to the island. Expedia should have done more not only to rectify the issue but to prevent the issue in the first place. Had we known the the rental agency would have been closed we would have booked elsewhere. This error should not have happened - we should not have been able to book on a day that was closed.

I tried to let Expedia resolve this issue but I was ghosted by them.

The clearly articulated question I had was, "Why was my reservation not honored by Thrifty?"

CONTEXT: I rent a car through Expedia - Expedia tells me that my reservation is confirmed and that there is no need to call the vendor (Thrifty) as the reservation has been verified already - I get to the Vendor and am told that Expedia didn't verify anything with them - I am sent away to rent elsewhere where I was forced to pay $500.00 more than my reservation cost - I contact Expedia to get an explanation - Expedia pretends to care and tells me they will get an answer - Expedia ghosts me.

That is the story thus far and I have been trying to get an answer for over a month.

My wife booked ticket and had to cancel then rebook again, but Expedia screwed it and charged money but did not confirm ticket. Then next day when ww inquire, they said pay $99 difference now. We had to pay that then for the return flight which they did not book even after we paid money, they made us to pay difference of $313.95. So for the actual return ticket of $754.55, we paid over $1200 and that too due to their fault. Plus 24+ hours of phone conversations. Whenever you explain whole situation to different people they say you will receive call from supervisor. So we thought supervisor may have some power to compensate or assist us. We did receive call from supervisor and believe me they are TOTAL DUMP. Literally they will hear you and say same thing over and over instead of finding solution or investigating the problem. Finally today we talked to another agent to book the ticket. There are 100% chances that your tickets are not booked even after you pay for it. Honestly pls pls do not use this company for travel bookings. This company is b*$%s$%%t and hard to get sensible person to get assistance.

I paid ~800 CAD + CANCELATION INSURANCE for a round-trip which had to cancel due to a sudden COVID-19 outbreak AND wildfire. Have been trying to use my OWN money that is hold by Expedia as "Coupon"! NO LUCK! They are keep changing their policy with NO NOTICE and now charging me more than double the amount that they have on their OWN website for a Toronto to New York Flight + fees. Meaning that I will pay ~700 CAD for a ONE WAY trip to NYC, have to pay 72 CAD on TOP of my departure credit and LOSE all my return credit (worth ~240 CAD)! Tell me if this is not robbery! DON'T MAKE MY MISTAKE! DON'T TRUST THEM!