Umair K.

Very bad customer services by Martis he was almost shouting at me and did not resolve or offer any thing.

Unable to access my booking online so I called wait for almost 80-90 min, Then Customer service person assure me that I can see my bookings and add bags 15 days before departure. I wait and try again 12th day before departure still not able to see my booking online. I called them again as If you are not able to add bags or unable to check in they will charge extra for those, Call them 2nd time and wait another 80 min to talk to some one as I try leaving my number 2 days before but no one called back.
In short they are failed to provide service which they commit for but never ever compensate their customers for their time and hassle if their system are not working properly, This is not the way we operate in Canada. Atleast they should offer me some thing like a checked bag.

I bought a ticket on Expedia for TD from Accra, Ghana To London, UK On TAP Air, About 2 months before flight I receive an email from Expedia about schedule change, I think whenever airline change schedule they are allow you to cancel the booking for free. Expedia send out an email to TAP about a refund but never get any response back from them even after 15 days.
Another problem when I ask them to proceed with a refund they claim you would not get any because actual fare is only $60 and airline cancellation penalty is US$150, But I paid CAD$398 in total I bought many tickets in life I always get refund on the basis of full price minus penalty never ever get a refund on the basis of fare only, usually fare is less then taxes and fees if this is the case non one ever get a refund back. I hope Expedia will look in to this matter soon.