Expedia CA

The expedia canada agent (who i learned was based in Cairo) provided inaccurate advice and booked my trip based on that advice; the result was a missed flight and us having to purchase new air tickets altogether. On top of this what they said would happen in case of delays did not happen with the airline and the standards they refer to in terms of minimum time for connection dont even match the real standards for that airport or airline. Staff is very incompetent and unhelpful whenever you are facing a problem while travelling. Never again will use expedia.

Incredibly long wait times for help. Was hung up on three times and had to persevere through the hold process until I was finally speaking with a supervisor who could actually help me. Turns out cancellation insurance is absolutely useless unless you have a heart attack or something - even then hours and hours of paperwork and calls to get you money back. Horrible. Never use this travel site. I used to use it a lot but now it is useless.

If you are tired of being hung out to dry by online agencies when things go wrong, Expedia is the agency for you.
I have dealt with agencies like Priceline in the past and found myself in a shoe-box of a room in Rome that was far from what I was promised with no help from that agency. On the other hand, I booked through Expedia a few years ago and had a similar experience with a European hotel. One call to Expedia and they not only rectified the situation but refunded my total hotel cost as a good will gesture.
Yesterday, I had to cancel a hotel booking I made in Mexico through Expedia. To my delight, my payment was credited to my credit card in less than 24 hours.
This company clearly puts it's customers first! It is my go-to online agency.

We booked a trip in November to fly to Europe in May. Then Covid 19 shut down all non-essential air travel and instead of getting refunds they advised we would get a credit. I called 3 times. The first two times I received call backs The first call weI said hello and the call disconnected. No call back from the person in India I said hello to. I called Expedia immediately and had another wait time of 45 min. I received a second call back, confirmed my name and then got the dreaded recording that they were having computer issues. I finally reached someone at 5; 30am my time the next day to be told that I have to do their work for them and contact the airline and insurance companies directly. Don't bother to use their service when you do all the work yourself and they end up being an annoying middleman who don't earn their commissions. Book direct or even better use a professional travel agent. I know I will when we can finally travel.

I booked a hotel with Expedia.ca.(Residence Inn Gravenhurst)
It was initially for 7 nights.
It was raining, so after 4 nights we checked out early. I requested a full refund for the remaining 3 nights.
They agreed and said there will be no penalty.
I called when I got home, they were waiting for the O. K. from the hotel.
They even send me an email to let me know that I will get a FULL refund.
Everybody that I was dealing with was very professional and I got exceptional customer service. Special thanks to Kate for the email and receipt.
I used Expedia.ca in the past for flights and vacations and I will use them again.

Marcel in Kitchener, ON

My husband crashed his foot after I've purchased an unrefundable 5-star resort. Although I knew it's unrefundable, I tried to explain our misfortune to Expedia. My phone call was answered in a few seconds. The representative Joe was sympathetic and told me to hold on line while he was making a phone call to the hotel. Few minutes later he told me the hotel was willing to fully refund me. Then he sent me a cancellation confirmation to me. Right away. Next day I found a full refund was credited back to my account. It's a big relief, especially in a stressful period. I appreciate Joe's thoughtful and capable services. And I will be a loyalty to Expedia.

Our first time using this type service, we booked a hotel with the agent but were not told they would charge our credit card within 24 hrs. They did so I phoned back explaining we were not informed of this and would like to cancel and get a full refund only to be told there was a $20 administration fee. Weren't told about that either... sigh.
After several back and forth emails we ended up getting the full refund so all in all we were treated fairly. So Please be aware that you will be paying for their service within 24 hrs. We found this unacceptable simply because we seldom/never use our credit card to purchase, it serves to "hold" said service till we pay via cash, debit etc UPON arrival. Buyer beware right, my beef remains the fact this (and the NON refundable "administration" fee) was never divulged during the phone conversation and the fact that our stay was 10 or so days away. So they take your money today even though you might be months away from the actual stay/flight etc. Sorry Expedia this is not how I do business. We will not be using them again.

Goat rodeo associated with trying to use an existing airline credit. Tried this on 3 separate flight credits. The process is call answered, put on hold to gather information, hold again to check with manager, hold again to contact airline since there systems show expired ticket even though its well within the 1 year from date of purchase, hold again to contact airline, final response that you need to contact airline directly. No resolution and 1.5 hours wasted. 3 different tickets same response. Once they get their $ you are out of luck.

My wife and I paid Expedia the full double-occupancy rate for an "all inclusive" trip to Mexico. When we arrived we discovered that we did not have our own room. I had to pay the hotel (again) so we would have a room, and assumed the issue would be easy to fix when we returned (I already paid Expedia... That's what "all inclusive means"; but NOPE! After a month of emails and hours on the phone, Expedia refuses to accept any responsibility. After doing more research, this seems to be their MO. Take money then ignore the customer until they give up. I can't believe how they stay in business?

Full of lies. So I bought a ticket recently that seemed legit, and I told myself if was expedia so what could go wrong... Little did I know that the luggages that expedia said were included were not, not even the carry-ons. Once calling to customer service, they just said oh you cannot bring anything, while I had pictures showing otherwise, they said INCLUDED. Customer service was a waste of time. And watch out for the fake advertising, it really sucks, never booking from them again.

Expedia.ca in the course of an hour blocked *******$ on my credit card and bank card because of a fault with their website, after two phone call and almost 2 hours on the phone, all I got was a that is tough you'll have to wait for the bank to release the funds back to you in 3-5 days. The manager on duty was even less helpful. As this is the Christmas season flights are filling and becoming more expensive. I will never book with you again.

There was an error on my return flight details which I booked through Expedia.ca. I tried to correct the problem by contacting the carrier but they told me it was an Expedia.ca issue. Have you ever tried to contact Expedia customer care by phone? It's near impossible and you can spend a whole day waiting on hold listening to horrible and distorted music while no-one answers the phone. Shame on you Expedia this is very frustrating. I doubt I will book through you again.

I strongly recommend anyone to book direct with hotels and airlines - Expedia does nothing to assist when things go wrong, even when it is their own mistake. You end up having to deal with the individual businesses yourself anyway and Expedia holds zero accountability for themselves and customer service is useless. I will NEVER book through Expedia again. Buyer beware.

Worst company ever, I book to my mom last year and she went into an emergency so I cancelled, then I wanted to book another flight for her.
They forcing me to book with same airlines within 10 month and even I have to found the same seat number for the same passenger.

They just stole 900$ from us because we cannot find booking with all these silly conditions they put.

You can absolutely not talk to or even live chat to anyone to make changes, alter your reservations, or ask a question... all the phone numbers provided will absolutely lead to a dead end... you have a better chance of winning a lottery than talking to a live person at expedia... the worst and most frustrating customer service i have ever had for any business in any category

I booked online in Canada and agreed to paying $129.16 Canadian. And I got charged $129.16 in USD so my bill came to $168. I've talked to three different agents and nobody can help me in resolving this issue. I will not be using trivago again and will be sharing this information with friends and family as well.