I booked a hotel with Expedia.ca.(Residence Inn Gravenhurst)
It was initially for 7 nights.
It was raining, so after 4 nights we checked out early. I requested a full refund for the remaining 3 nights.
They agreed and said there will be no penalty.
I called when I got home, they were waiting for the O. K. from the hotel.
They even send me an email to let me know that I will get a FULL refund.
Everybody that I was dealing with was very professional and I got exceptional customer service. Special thanks to Kate for the email and receipt.
I used Expedia.ca in the past for flights and vacations and I will use them again.
Marcel in Kitchener, ON