Shannon L.

We booked a trip in November to fly to Europe in May. Then Covid 19 shut down all non-essential air travel and instead of getting refunds they advised we would get a credit. I called 3 times. The first two times I received call backs The first call weI said hello and the call disconnected. No call back from the person in India I said hello to. I called Expedia immediately and had another wait time of 45 min. I received a second call back, confirmed my name and then got the dreaded recording that they were having computer issues. I finally reached someone at 5; 30am my time the next day to be told that I have to do their work for them and contact the airline and insurance companies directly. Don't bother to use their service when you do all the work yourself and they end up being an annoying middleman who don't earn their commissions. Book direct or even better use a professional travel agent. I know I will when we can finally travel.