Expedia CA

Worst booking engine imaginable. Expedia prides themselves on inadequate employees, wrongful bookings, extra charges, lack of communication, long wait times, and no call backs. The only thing Expedia is good at is wasting everyone's time. Dealing with Expedia and their employees is beyond painful. To put things into perspective I rather claw my eyes out with my bare hands than deal with Expedia again. I wouldn't wish this type of customer service on my worst enemy. The only question I have is how is this company still in business?

I booked a rental car and wanted to add a hotel but would allow me any changes or cancel and rebook as a bundle even thought it was 3 weeks before I was taking my trip. As for a manager they say one would call me back but never did. Stay away from Expedia. Do not give refunds and terrible customer service.

I write here a complaint with Expedia.ca deplorable handling of my reservation and cancellation.
I purchased a stay with expedia.ca (finally through Vrbo) in Londan ON, for 6 nights. On my visit to the residence, I found out that it had nothing to do with the information on site, nothing at all. While a whole house was advertised, there was nothing more than a 10 sqm2 room, all occupied by a bed. No Swimming pool inside and outside as advertised, and this makes me laugh because it hardly had a shared toilet let alone swimming pool.
Anyhow we quickly got out as the owners spoke English with difficulty and we saw the atmosphere getting somewhat violent

I have paid the full sum of money more than a month ago and although I had to change to a proper residence at a higher cost after the nightmare as explained above.
Do not use Expedia.ca at all!

A company should not be judged during good times but rather when things are chaotic. As the COVID-19 crisis rolled out and things were closing around us in Vegas Expedia was no help. It was absolutely impossible to get help to change a flight to come home to Canada from the US sooner. The Expedia app is garbage. They were so behind on flight updates that I had no confidence in them. The problem is WestJet wanted us to change flights through Expedia since they are who we initially booked with. Customer service is garbage. Never again!

Stay away from this company. All they do is collect your money with zero support. They ripped us off $******* and we still trying to get our issues resolved. 4 months after. Nothing is still resolved. All we get is excuses and no money. Stay clear of this company. No honor to the name

This company is more of a fraud! How can you handle people credit cards without having a real costumer services other than automated voice? I should have read these other reviews before using this site. They lied about their cancellation policies. They charged my credit card more than the amount on the point of purchase. I don't know why this company still exist with their bad records. Anyway, I have learnt my lessons. Please people should beware of Expedia.ca!

Until the pandemic, Expedia was my #1 choice for anything travel-related, but not anymore!
A few months before the pandemic, I made a mistake of paying for a flight thru Expedia.ca instead of buying the ticket directly on the airline's website. The flight was eventually cancelled by the airline due to COVID-19 restrictions. Expedia declined to issue a refund citing that the airline 'didn't approve the refund'. The airline refused to help me citing that 'you should contact the place that sold you the ticket'. So, I ended up in a classic catch-22 trap.
Long story short: Expedia snatched my money for a service that was not provided and refused to return the money. In layman's terms this is fraud. Be smart with your money and avoid dishonest companies like Expedia!

I bought a vacation in Florida and I expected (after I paid using a credit card) to receive (as in the past) an invoice but after some time, the only information which I've got was the itinerary number. Using this, I logged into Expedia.ca website but to my total displeasure I could see that there was spelled just a total number and some tax number which didn't make any sense. When I've tried to contact Expedia Customer Service by phone, the waiting time was 50 minutes (no typo here) so I decided to quit and never use the services of this company anymore since there are much better options out there.

As long as everything is in place, it doesn't really matter which agency you book your trip with. It only comes down to pricing. Yet, that one time that you are in trouble, you will need real customer service, and that is what Expedia doesn't offer.
During a recent trip to middle east, we used the website to book a two week trip. Little did we know that there were two hotels with the same name and same rating in the same city. Upon our arrival we realized that we had made the booking to wrong hotel. We contacted Expedia right away and asked to help us move our booking to the right hotel. We expected to pay reasonable penalty for this change. Yet, Expedia didn't provide any support. After numerous calls and waits, we ended up paying for the entire two weeks at the hotel that we never even set our feet in. It was a true rip off. Stay away from Expedia. On the day of disaster, there is zero support from this organization.

I had to choose one star because I cannot write the review. It is awful service. It is always better to book tickets from the airlines website then to book it from Expedia because the airlines does not give refunds or vouchers to 3rd party apps like Expedia if things go wrong specially airlines like British airways. I had to literally call them for 2 years starting from 2021. The agents in Expedia also does not have proper knowledge including supervisors. Really had a hard time with no solution at the end. Stuck with credits with expiry dates which cannot be transferred. Now i am forced to travel within that expiry date.

I purchased cancellation insurance with Expedia as I've done many times before and recently had to use it for the first time and I must say it is a complete waste of time and money. Expedia have not been helpful in any way. They told me to take it up with the Airline to get a refund, I spoke to the Airline and they said Expedia have my money not them, however they did say that According to their records my cancellation did fall with cancellation guidelines and in their opinion I should be entitled to a full refund. Expedia have denied me a refund although I have an email from them saying My flight was cancelled successfully. They provided a flight credit that must be used on the same Airline as my original ticket was booked. Which is not an Airline I'm likely to use anytime soon and the credit expires after one year. Do not use Expedia, hopeless.

8 hours and 3 minutes on hold with Expedia before their line went dead.

2 hours and 12 minutes on July 16 before the same thing happened.

1 hour and 11 minutes on July 15 before the same thing happened.

The call back feature doesn't work.

The online chat isn't helpful.

Someone contact me ASAP.

15 year Expedia member with 50+ previously booked Expedia flights and now this horrible experience.

I booked a return flight to Casablanca that cannot be changed even though that's what was stated when originally booking online. When i booked it Expedia stated a fee of 230 euros would be incurred if i changed the return flight which was exactly the flexibility i wanted. When i tried to rebook Expedia says nope, not happening. You have to buy a new ticket from the airline? Am now in process of 3 days of emails, phone calls and office visits to resolve this mess. Expedia, I will NEVER book a flight with your company again.

For unforeseen reasons I was not on the first flight so the second one was canceled! The cost of the flight was kept by Expedia as well as west jet. Theajor companies earned free revenue by taking customers money for absolutely no services rendered. Stay away from Expedia and utilize a real travel arrangement company so your money is not swallowed up by constructive theft.

Recently when you are cancelling your travel arrangement with Expedia, they refer you to the airline for your travel ticket and that's where you are going to be ripped off. They make every effort not to reimburse your money. This new Canadian airline company called Flair is the biggest scam ever.

I booked a hotel in North Vancouver and was charged 506 dollars by Expedia. When I arrived I added another night. The same room was 306 dollars. There was no change in the room price in the week since I booked. Expedia refused any refund or even a credit for my next booking. An absolute rip off. Nothing would get me to use them again.
They didn't and don't care at all. They almost doubled the price of the room.
A TRUE RIP OFF COMPANY