Until the pandemic, Expedia was my #1 choice for anything travel-related, but not anymore!
A few months before the pandemic, I made a mistake of paying for a flight thru Expedia.ca instead of buying the ticket directly on the airline's website. The flight was eventually cancelled by the airline due to COVID-19 restrictions. Expedia declined to issue a refund citing that the airline 'didn't approve the refund'. The airline refused to help me citing that 'you should contact the place that sold you the ticket'. So, I ended up in a classic catch-22 trap.
Long story short: Expedia snatched my money for a service that was not provided and refused to return the money. In layman's terms this is fraud. Be smart with your money and avoid dishonest companies like Expedia!
Dear Anton R.,
We are genuinely sorry for the inconvenience in your reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Scarlett
Trip.com