Great service. Excellent customer service. Same-day processing. Never fear you'll be without your device for longer than the least amount of time possible.
Excellent-no reservations, I would recommend this company to anyone.
Excellent third party insurance company for those of us using prepaid phone services.
As of June 2018 I still have not received my phone back from October of 2017. No one will respond to my inquires. Expensive lesson learned. Buyer beware.
When I filed my claim no one reached out to me to start the process. I received a message someone would contact me. No one did. I had to contact customer service 4 days later to get the process going. I sent my phone in almost 2 weeks ago and I cannot seem to get status. Customer service advises me to contact my claims representative whom I can only reach via email. He either has not answered my emails or gives me vague answers. It should not take 2 weeks to repair a phone screen when via their website it states 1 to 3 days. Lesson learned... Never again...
The website was a tiny bit difficult to understand, but with a note to eSURRANTY, all was explained. It is a bona fide good deal and almost half of what I have been paying for my Insurance through ATT
I'm starting to feel like I'm being scammed. My Iphone 5S screen began to fail so I filed a claim 6 weeks ago. They charged my credit card $99.00 for a loaner deposit 4 weeks ago and I still haven't gotten it.
They haven't replied to my recent email asking for relief and I still don't haver a working phone screen. Next time I'll just buy Apple Care.
In reviewing your account notes, it shows that you were refunded the amount in questions and you declined the repair option we offer which is having the device repaired by the Apple Store. We can not send you a new phone when your device can be repaired!
Easy to get and use phone insurance. They keep it simple without all of the extra gimmicks. Prices are stated in the beginning no hidden charges and they insure phones that most don't.
S9+ insurance
Honestly their concept is genius! Cant wait to not break my phone and get it fixed lol. I have to go with a prepaid account and buy an iphone for over 700$ this was the way to go!
I've been with eSURRANTY for over two years and never have had an issue with their service. Their prices, payment options, coverage, and knowing if something happens to my iPhone it'll be replaced with a new one and not refurbished is all worth it to me. Their customer service is great at answering any and all questions I throw at them. I havent found another warranty service option that beats eSURRANTY and I've looked. I'd highly recommend eSURRANTY.
I've yet to file a claim, and knock on wood I never have to, but if it's as efficient and expedient as their their sign up process, then I'll be properly taken care of. I had originally purchased a policy for my original Pixel XL, but a month later I upgraded my phone to a Pixel 2 XL and they were able to transfer my policy to my new device, making the transition seamless.
Thank you for being a valued eSURRANTY.com customer.
I filed a water damage phone claim with this company in late May. After a slight delay, ended up sending my phone in for repair. They said it couldn't be repaired and they were sending to the manufacturer. That is the last I heard from them since May 29th. I have since tried to contact on a weekly basis, and lately, it has been daily. I filed a complaint with the BBB, and Esurranty quickly responded to the BBB that they had contacted me about replacement and I had 2 more days to respond or they would send my phone back. Yet, I've tried everyday for 2 weeks with voicemails and emails to get someone to contact me and they haven't.
Easy to use website I purchase and transfer my Samsung Galaxy S8 and the process was easy with no hassles you automatically get your policy number and you're able to download your documents for your insurance thank you for such an easy time for this insurance.
We thought this was a great company and a great price for insurance. However, two weeks after charges to my credit card for the replacement phone and deductible, NO action has been taken with eSurranty.
I was told one day to ship loaner phone, return damaged phone to eSurranty and within 3 days our damaged phone would be returned.
I just called my credit card company to dispute the charges.
DO NOT BUY THIS INSURANCE!
Tom S.
Great Value - I switched my Pixel 2 XL from Verizon to T-Mobile when I loved to Arizona due to cell tower coverages issues and was offered insurance from TM for $15 a month. Too high - went online and found Esurranty for less than $9 a month AND it's better coverage. Winner!
This "company" is a scam. I sent them my phone on June 26th and it's been radio silence since. They are not a true insurance company. BEWARE!
The claims department does not accept phone calls as all communication for claims must be in writing for security purposes. When contacting your assigned claims representative you must put your name and plan number in the subject line of the email or it will automatically go to spam. The subject line is the top line of the email above the body section. If it is put in the body section, it will also go to spam. I am explaining this because many people send an email with "status" or "claim update" in the subject line and then get angry when that email is not replied to. Once you have followed these instruction, I am sure your assigned claims representative will contact you with a resolution to your claim.
I purchased a phone from a local shop a few weeks ago. Wife suggested I put insurance on it, I did so. Not long after, the screen cracked... followed the steps with these guys. Paid my deductible, mailed in my device. AS SOON AS MY DEVICE WAS MAILED IN, THE COMMUNICATION WITH THE "claims representative" took a bad turn. IT'S NOW BEEN 3 weeks and no response to email, voicemail or anything. I've called the main telephone number over 50 times at different times of day, no answer. These guys are frauds. They've stolen my device I paid $600 outright for. I am pissed and will be taking legal action against this piss poor excuse of a company.
I am sorry that you are having issues with your claim. In reviewing the account under the email address here I see that the policy was not purchased in your name and along with a claim being made within 4 days of the policy purchase it raised red flags with our fraud department. The account notes show that you were notified that they would be trying to contact the policy owner to verify that you are authorized to use their credit card and account.
I am still waiting over 3 weeks for my phone to be repaired. Delays, delays, delays. NO ONE answers emails, calls or responds. Average response to an email is 3 days. FIX MY DAMN PHONE! Next time I am switching to Applecare!
No satisfaction. I trying to deal with BBB of Las Vegas. I asked for refund and they initially agreed. Then never answered when I asked how much. Now they say no refund because I had my phone fixed by outside vendor. Are you kidding me? They wouldnt repair it after a month and accusing me of breech of my warrantee? I had it fixed for $49.99 at UBREAK I FIX. Thats is less than Esurranty deductible. They are scam artists and LIARs. DO NOT do business with them!
I have not needed to file a claim yet, however, the process to sign up was very easy and quick. The coverage looks great to safeguard against lifes little mishaps. Price of the coverage is fair too!
I truly love essuaranty. The staff there are knowledgeable and helpful. They are respectful and I like the fact they talk to me like human being and not trying to belittle me. They are very price efficient and price worthy. They definitely know what they are doing and I HIGHLY DEFINITELY would recommend them to anyone or any business that requires there type of service they provide.
I just purchased insurance for my son's $1000 iPhone X. Have not filed a claim yet, and hope I never have to, but good to know they are there if I do.
Thank you for being a valued eSURRANTY.com customer.
Less time than it takes to say hello! Best price, lowest deductible and NO SALES PERSON to confuse the issue. I'll be doing this again and again and also will be telling any and all that will listen...
Thank you for being a valued eSURRANTY.com customer.
Overview
eSurranty has a rating of 3.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSurranty most frequently mention customer service, great coverage and apple care. eSurranty ranks 339th among Insurance sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for being a valued eSURRANTY.com customer.