We thought this was a great company and a great price for insurance. However, two weeks after charges to my credit card for the replacement phone and deductible, NO action has been taken with eSurranty.
I was told one day to ship loaner phone, return damaged phone to eSurranty and within 3 days our damaged phone would be returned.
I just called my credit card company to dispute the charges.
DO NOT BUY THIS INSURANCE!