I've yet to file a claim, and knock on wood I never have to, but if it's as efficient and expedient as their their sign up process, then I'll be properly taken care of. I had originally purchased a policy for my original Pixel XL, but a month later I upgraded my phone to a Pixel 2 XL and they were able to transfer my policy to my new device, making the transition seamless.
Thank you for being a valued eSURRANTY.com customer.