Keisha W.’s Reviews of eSurranty & more

keisha's Profile

Review 1
First Reviews
0
Votes 2
Thank Yous 0
Fans 0
Profile Views

81

Contributor Level

Total Points

eSurranty

Insurance Other

“Never received my phone back”

6/1/18

• Updated review

As of June 2018 I still have not received my phone back from October of 2017. No one will respond to my inquires. Expensive lesson learned. Buyer beware.

Comments (0)
6.7K Views

Helpful (1)

Thank you

“Lack of communication and almost 2 weeks no phone.”

10/12/17

Verified purchase

• Previous review

When I filed my claim no one reached out to me to start the process. I received a message someone would contact me. No one did. I had to contact customer service 4 days later to get the process going. I sent my phone in almost 2 weeks ago and I cannot seem to get status. Customer service advises me to contact my claims representative whom I can only reach via email. He either has not answered my emails or gives me vague answers. It should not take 2 weeks to repair a phone screen when via their website it states 1 to 3 days. Lesson learned... Never again...