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EricDress

How would you rate EricDress?
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New Jersey
1 review
9 helpful votes
Follow Jacqueline I.
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They are scammers
February 12, 2015

They are scammers. The people that wrote good reviews are associated with the company. They showed me a picture of a comforter, paid $131.00 and received a sheet set. When I complained they said I should of read the fine print. Are you kidding me, I would never pay this money for sheets for a twin bed for my child and they are located in China, so than you know your not getting good quality. The return policy is ridiculous. Don't even think about ordering a single items from their website, you will be ripped off. Buyer Beware.

Date of experience: February 12, 2015
ericdress e. EricDress Rep
over a year old

Dear Jacqueline,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed your questions to our higher manager, you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.

Best regards,
Ericdress Team

Texas
1 review
10 helpful votes
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Never received my order
February 10, 2020

I ordered my husband's 2 sets almost a month ago and it has yet to arrive. We needed it for an event that's scheduled this weekend! I will never order from this site again. Just disappointed that he's not going to wear what I thought i purchased.

Date of experience: February 7, 2020
Sweden
1 review
4 helpful votes
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Ericdress is an amazing company with extraordinary staff. I received my dress and it is amazing. I did not have to wait long and there constant communication throughout the whole process was awesome. They even helped me find the right petticoat for my dress as i didn't even realize i needed one. Thank you very much for your service. I will definitely be buying my bridesmaid dresses from them.

Date of experience: November 29, 2014
Germany
2 reviews
2 helpful votes
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My dress is as beautiful as advertised, it's excellent quality. I ordered it in Ivory and used the custom measurement option. I followed religiously all the rules given on ericdress for measuring myself.

Date of experience: December 8, 2014
Algeria
1 review
0 helpful votes
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Excellent
April 29, 2018

Excellent customer service. Top brands at great prices.
Perfect service!
Amazing quick delivery! And the dress was just like in the photos, very nice, exactly what i was looking for.
Would 100% recommend.

Date of experience: April 26, 2018
Texas
1 review
0 helpful votes
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Lovely snow boots
February 24, 2015

It usually snows over here having a great pair of snow boots delivered was a milestone to making this chilly place lovely and comfortable. The boots accomplish their role from day to day; that is my feet are

Date of experience: February 24, 2015
Tennessee
1 review
0 helpful votes
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Horrible site to buy from
February 18, 2021

Been well over the promised time and still NO package! You promised within 8 days! I have written your company over 5 times and have not received a response! My account details only says preparing!
Order number *******

Date of experience: September 13, 2017
Texas
51 reviews
44 helpful votes
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Shipping cost what?!?!
February 8, 2022

Eric dress's website was easy to use with a large selection of items. It took 3 weeks to get my purse I ordered. Shipping cost $18 for that one item! The purse itself was good quality. What I would expect for the price. Overall it was a fair experience except shipping cost. The purse itself was only around $40.

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Date of experience: December 26, 2020
Illinois
2 reviews
2 helpful votes
Follow Nettaboo g.
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Ordered shoes for prom and they were terribly made, damaged, wrong material and color. These shoes were nothing like what they advertised. They have poor customer service, very slow to response if they do at all, no information to return products and all the numbers on their site are fake. I have been going back and forth trying to get an address to return the shoes but they are not giving that data out. They keep telling myself and the bank they refunded the money but they haven't. Stay away from them a bunch of scam artists.

Date of experience: June 25, 2014
ericdress e. EricDress Rep
over a year old

[EricDress Rep] My dear friend, So sorry for your unhappy.
Could you please let me know how your shoes with low quality, we are happy to help you solve that.So please show me some pictures about the shoes. Thank you very much!
And also could you please send me your email address and order number so that I could help you to check the order with my workmates.And then I will let our service manager contact you to solve the problem soon.
If you have any questions about us or your shoppings, please contact us with the e-mail: reviews@ericdress. Com. May you have a nice day!
Ericdress

Canada
1 review
1 helpful vote
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We ordered and paid for 5 items.One item valued at $79 was delivered last week with a additional cost of $38 for delivery.The other 4 items have not been shipped and when I contacted them they said they were sorry about the delivery price and would I like to see what was new on sale. They are avoiding the other 4 items and asking me if I want to buy more.

Date of experience: December 13, 2014
ericdress e. EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Kentucky
1 review
0 helpful votes
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I ordered this bulls*** May 1st still haven't received anything! The company that charged my card has a completely different name it's NOT eric dress! I tried tracking it and it says incorrect tracking number or number not found I'm pissed! They're lucky I can't reach out and touch them!

Date of experience: May 25, 2021
GB
1 review
6 helpful votes
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I had a couple of issues and customer service always got back to me within 24 hours and always wanted to sort things out. The dress arrived really quickly and is exactly the style shown in the photo. I read other reviews and based on those ordered an XL (I'm a UK 12/14) and to be honest I think an L would have been fine but this one is good because it's a loose style with a belt so it works anyway. The dress is described on the site as 'chiffon' - just be aware that they mean 'chiffon style', the fabric is not silk it's polyester but for £20 including postage I think this is good value for money.

Date of experience: June 27, 2016
Canada
1 review
0 helpful votes
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I browsed through many sites and found this one the cheapest of all. Thank the good Lord they had the dress I wanted. This was the first time shopping for dresses online in fact Google search landed me on the site. To shorten the long story, the dress has a great quality, it was budget sensitive, the shipping did not take too long (although a bit long) and the customer service friendly. I am glad and hope to buy more from Ericdress.

Date of experience: January 29, 2015
California
2 reviews
2 helpful votes
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Well, this is my first order on Ericdress
December 18, 2014

Well, this is my first order on Ericdress. But I feel that their online service did a good job, they know what I need and can answer my questions very frequently. I can't help speaking highly of them and I will order here again for sure.

Date of experience: December 18, 2014
North Carolina
1 review
0 helpful votes
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Disappointed
July 28, 2021

I went on the website and ordered 4 items in May 2021. Although one of the items that was on their website was no longer available for purchase, I did receive 2 more pieces but I'm still waiting on the shirt. I will never order from ericdress ever again.

Date of experience: July 28, 2021
Tennessee
1 review
12 helpful votes
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I received a dress with a malfunctioning zipper. I have been in contact with them for over a week and they are resisting taking it back. They tell me the zipper worked when it left there. That is a lie. Now they want to refund me 50 percent. Don't order if you think you may need to return! This is their fault and they won't stand behind their product. And notice when they get a bad review they put the same generic response on each one and then don't follow up. Beware.

Date of experience: July 30, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you again for your order, please pay attention to your mail box. Also, we accept your return, please return the items according to what we requested. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

Idaho
1 review
18 helpful votes
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Pros: ordered three dresses, two arrived two weeks later, one is en route per Eric Dress emails. Quality craftsmanship. Nice colors.

Cons: Hideous, cheap, tacky fabric. The "chiffon" dress is thin nylon, like s $5 nightgown. The retro dress is a cheap quality, double-knit polyester with a flimsy nylon lining.

All the reviews on their website are glowing. They did not post my negative reviews.

Update: The third dress arrived in a timely fashion, about three weeks after placing the order. The quality of the construction is not quite as good as the first two dresses, but again, no matter as the fabric is LOW, LOW quality and VERY cheap. ERIC DRESS offered a $5 refund total for the three bad dresses. I cannot wear any of them. It was a complete waste of money.

Date of experience: October 1, 2015
ericdress e. EricDress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. We hope that we can work together to solve your problems. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

India
1 review
10 helpful votes
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I have ordered on 1st week of November 2 products have yet not come... company does not even bother to reply or refund... other products also came after various follow up. Product numbers are ******* and *******... regretting on my decision to order on this site...

Date of experience: January 23, 2016
ericdress e. EricDress Rep
over a year old

Dear Purva,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. I have informed your problems to our representative and you would get a reply soon. Please kindly pay attention to your registered email box. Thanks. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team

Spain
1 review
0 helpful votes
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Our bridesmaids Dresses
May 5, 2015

Our breath was taken away when the bridesmaids dresses were completed -- they were even more unique and beautiful than we could have imagined. Workmanship and detailing is of the highest caliber: our bridesmaid dresses are simply -- perfect. It's been a month after the wedding and I still can't stop staring at the pictures.

Date of experience: May 1, 2015
France
1 review
0 helpful votes
Follow Quezon F.
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When one gets a happy experience it is worth sharing with the online shoppers. At the moment I have a broad smile on my face because Ericdress made me happy. About an hour ago, I unpacked my Halter Knee Length Sequins Bridesmaid Dress that I had bought online from the site three weeks ago. I thought it would be messy like some of the other buyers claim that is why I was in a hurry to open it. I will be a bridesmaid in my friend’s wedding. Still a month to go before the wedding and am all set for it. This is just an appreciation to the site. Thank you so much.

Date of experience: January 29, 2015

Overview

EricDress has a rating of 2.8 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EricDress most frequently mention customer service, full refund and order number. EricDress ranks 45th among Women's Clothing sites.

service
595
value
579
shipping
587
returns
451
quality
558