I enjoyed the personalized email and handwritten card that came with my purchase. It made it feel more like a wonderful encounter with a couple individuals rather than a big business sending a generic thanks for your order! Don't get me wrong those are all fine and dandy, but this purchase really put a smile on my face with those things! I would definitely recommend a friend to this site!
I will be one of the 4 star raters. I would have given the site a five star but the shipping took a little longer than I had been informed by the site's customer service department. 3 days longer, suggesting I always have to order weeks ahead. My order ID was ******* expedited shipping. Anyway The dress looks well sewn and has all components described in the site. Pleasure shopping from you. In future improve on shipping.
My order was a combination of three dresses and to pairs of stiletto heels. I did this because I wanted to order to a total cost of 200 usd so that I could avail the free shipping that was part of a promo bundle. After I had processed and cashed out, my total bill was 207 bucks. Processing took quite a while, something like two weeks. I Mailed the C. S department and they responded almost immediately. I learned my order had been shipped. In three days time; that is from my contact day, my order came. Like any other shopper I was so Eager to open It. Anyway all orders were well designed. I will shop again from the site.
This site is a scam, i do not know much but the supposed owner buys articles and have them posted here. The instructions of writing the article is to pretend you purchased a dress and you received good customer service. I will not just sit and watch people lose their money. It is time to finally come clean. Do believe the positive reviews, they are fake and bought for a dollar, just one dollar!
Sign
Concerned person
I recently ordered several articles of clothing for my daughter's birthday which just passed. I am always somewhat worried when I purchase clothes over the internet as a gift as they often show up quite different than expected. This was definitely not the case here. Everything I ordered was exactly as described and fit wonderfully! My shipment... arrived within the time frame. My daughter absolutely loved everything she got. Thank you for making my daughter's birthday gift a winner!
Everything is too small, not standard sizes, some of the items are of the poorest quality, the sole of the boots fell off after wearing them once etc. Big disappointment. Plus I had to pay extra for shipping to DHL, which was totally unexpected, since I had already paid for the shipping when I made the order. It took 3 weeks for my stuff to arrive... I will never make this mistake again and would not recommend the company to anybody.
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
Amazing dress. Its beautifully made and fully lined and fits almost perfectly to the measurement i supplied, as a plus size girl i was a little nervous about having a custom made dress but i am completely overjoyed by what i received. Cannot believe how simple and cheap this website was! I have recommended to all my friends. Outstanding value and I look like a million pounds in it, can't wait for the event to arrive so I can wear it!
They took 3 months to not send my dress and it took me thirty days to get a refund and only because I disputed the charge. I would have paid for something and got nothing otherwise. Automated customer service this site is a SCAM. Don't even think about it.
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order, please pat attention to your mail box. By the way, the item is a best-seller and we have to refund you due to that the factory can't get the materials for the item, Hope that you can understand. Anyway, we will try our best to improve our service quality. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I have used EricDress several times and they have been great. The quality is fantastic. I will continue to use them as my go to site for event dresses and even some casual clothing or accessories too!
Really shocked by this site, I have few shopping experience online, but the customer stuff helped me at last, I've placed my order successfully. Looking forward to get my items.
Impressed by the nice stuff and service.
Really nice sweater. I'm actually wearing it now. Normally I wear an S/M size, but I ordered an L just to be sure. I think that was a good decision, it fits perfectly now. By the way just like pictured, except that on the girl the gray part is still under her 'breasts', while in my case the grey part ends a bit higher.
This company uses DHL courier service which means Canadian customers will be charged a brokerage fee on their package. I ordered 10 items. The items came one or two at a time and EACH parcel had a $20+ fee applied which added $100 to my order of $200 worth of clothing. There is no mention of these fees on their site, only those of customs/duties which only amount to a few dollars. Sizing isn't consistent from one article of clothing to the next. Won't be worth the cost to send those back
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I ordered 4 items from this company in separate orders. All but one of the items ordered was not as described, which left me with the decision to either return the remaining 3 items back to China at my own expense, or give them away. Shipping the items back would cost almost as much as they did to start with, and you don't get your refund until after they receive them. Right! None of these items looked the same as the pictures on the website, nor were they the size that was described. Stay away from this seller! If I could rate them a 0 I would have.
After the following review dated awhile ago, EricDress was so helpful with my returns. We now have open communication regarding my returned items as well as my refund. Thank you EricDress for being so cooperative! I look forward to shopping with you in the future!
I ordered three pairs of boots from EricDress. Not one fit properly. I have been trying to contact them through email and the international phone number they list. I have gotten no response. By time they do get in touch with me I am going to be over the 30 day return policy. I have every piece of correspondence saved so this does not happen. Could someone please get in touch with me regarding how and where I return my order and when I will receive my refund? You have my email address because I am constantly getting notifications. Please respond in a timely manner. Thank you.
Sent a jacket back 90 days ago. Still do not have my refund. Their standard reply for 3 months is that is their busy season. I have never dealt with such a deceitful company before. I will never order anything from China again. I seriously question their business practices and honesty.
S
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Eric Dress is an outstanding place to shop the top trends introduced in the market. I loved the wide collection of plus size dresses which is generally lacking in other stores. I bought a formal top from this site. The delivery was quick and the product delivered was just what was promised. Top notch quality at affordable prices. Enjoyed shopping here.
I have finally received my dress from Ericdress. I tried it yesterday and I will rather say, "You can never find such a quality at that price" It was so cheap and fit well designed although it run a little bigger on the busts. This is a place to save on shopping.
The site's work was absolutely the best choice for our custom sweet 16 dress, and I would recommend them in a heartbeat. My husband and I visited several stores off-line but were unlucky to get a nice fitting dress for our daughter. The few we found were out of budget and no other designer held a candle to the service, design quality, and experience we got from this site. I appreciate the discount and the help you showered us with.
Just want to say Thanks! My dress is absolutely gorgeous. It looks better than on the picture. It had to be special ordered, so I was given a date of late mid April, but I received it Mid-March. Thanks for the prompt service, and the on-line chat is great also. I have already recommended your company to someone!
Easy to order. Size chart was a big help! Recommend to measure your feet like they say to in the shoe size chart. Fit perfect! Very comfortable straight away. Can't wait to wear them on my wedding day! Great fast shipping.
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
EricDress has a rating of 2.8 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EricDress most frequently mention customer service, full refund and order number. EricDress ranks 45th among Women's Clothing sites.
My dear friend:
I'm so confused why you said this? We are a company seated in China and we have millions of costomers to buy articles from our website. Of course they write good reviews for us. The quality of our articles are good.We also reply the e-mail of our customer in few minutes. Trust me, we are a honest company.
Ericdress