I had a couple of issues and customer service always got back to me within 24 hours and always wanted to sort things out. The dress arrived really quickly and is exactly the style shown in the photo. I read other reviews and based on those ordered an XL (I'm a UK 12/14) and to be honest I think an L would have been fine but this one is good because it's a loose style with a belt so it works anyway. The dress is described on the site as 'chiffon' - just be aware that they mean 'chiffon style', the fabric is not silk it's polyester but for £20 including postage I think this is good value for money.