On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was very pleased with my order. My dress was shipped promptly and received in great condition. I have no complaints.
I received my order and I am very happy with it :) So thanks again, keep up the good work, I will recommend you.
Thank you for my Tall Outdoor shoes, they are absolutely beautiful shoes, so very comfortable, and look fantastic, it took 6 days from ordering to delivery. Your service is excellent once again - thank you.
FAST SHIPPING! Great service! I received my dress in just 2 days! Perfect dress for my birthday! I love it, got great compliments from my family and friends, I told them its from tbdress, they will surely visit this site and order their dresses here!
I love the green gradient with embroidered flowers at the shoulder, it is so pretty! The back of the cardigan is ruched and shorter which gives it a low-high effect.
The colour and the fit of the dress was as shown in it's description. I was very pleased with how it looked, and the length.
I received order#******* today. It was ordered on 11/16/14. I PAID for three scarves and received only one. Needless to say, I am upset.
I really love my coat, excellent price, and you get a good quality for it. The look is exactly as the picture and it fits beautifully. I do wish the belt would be attached to the coat. But this is not a deal breaker at all. The shipping and processing was fast.
Un peu decu de ma commande car bcp trop petite maldré la bonne taille, du coup je m en sert comme tee shirt, et pas de frais supplementaire!
My boots fit just perfectly and I don't want to take them off. So happy to see such a well made product. Keep up the good work it's a credit to all involved. Thanks. Write your review to help others learn about this online business
Very nice dress compare to the price, very elegant top, most of my friends like it,, i will recommend this to my friends. Alsomy niece requested one and i gave her the link to do that,,,,,,,,,,,,,,,,
Thank you thank you thank you. I have bought this dress for my girlfriend and she is really really happy with her dress, the packaging was amazing all in it own box wrapped up gorgeous. I am also very happy with it. The colour was exactly what she wanted detailing is amazing on it as well. Shipping was amazing and being able to follow it all the way to my house was even better.
Thank you again
Finding it exceptionally hard to get out of my new boots... Absolutely love them, and have already passed your website on to a bunch of my friends. Very pleased.
Last month I ordered a dress from Ericdress. At the last minute I decided that I wanted a different dress than I had ordered. The employee said that it would take extra time, but I did not. The employee said she would do her best dress on time with me in the Korea. I was very nervous if my dress would be there on time. My dress was even four days earlier than expected, I was very happy. The dress is really fantastic and very beautiful. I got married yesterday and it was a great day. I want to thank ericdress for the beautiful dress and for customer service.
Got my lovely boots today! Best customer service received in a long time, super quick! Thank you very much once again.
I was so pleased with the quality when I recieved my dress! The processing and delivery time was quicker than I expected as well. I will be recommending you guys a lot! Thank you for coming through for me when I needed a miracle to happen.
I abosutely love this dress, The quality is amazing i got this dress in red and the colour was beautiful. It was very fast shipping it arrived like in a few days. Defintely recoommend this website and will defintely be reprurchasing on this website. Thank you Ericdress. It also fits perfectly!
Well what can I say... Just thrilled with my boots, so have now ordered a pair for my boyfriend. Great to have a Aussie made product.
I love my Favor Tin.
The shape is very lovely!
Also, Ericdress made sure I received my order quickly.
Great Customer Service, beautiful product, and quick delivery!
From the time I tried my dress on to the time of my event, I was totally in Love with my dress... It fitted perfectly there were not alterations needed... I LOVE MY DRESS.,
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear Kynch,
Thanks for your review.
We have checked your order and your items have been dispatched. LN570787985CN and LN572012228CN are the tracking numbers. Please be patient and we believe that you will get your order within these days. Any other questions, please feel free to email us at: reviews@ericdress.com or service@ericdress.com.
Have a nice day!
Ericdress Team