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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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I ordered a dress (custom sized) and i am amazed about the customer service which has been so helpful and concerned that my measurements are right. The dress was made in no time at all and delievered 3 days before expected delievery date. No need to say the dress was perfect! Thanks!
I have ordered a few items from this site and have had excellent service and prompt shipping every time. I ordered my wedding dress for our beach wedding and loved everything about it! The quality, craftsmanship, description, service, shipping, etc... were all perfect and i have no complaints and would order a dress again in a heartbeat.
Love the shoes! These shoes are beautiful, very comfortable and quite affordable. I love that you can choose any heel size. The shoes arrived very quickly. I would say that they run about 1/2 size too small. I ordered the 6 1/2, which is my regular size, and they were a bit too snug.
I am giving a 5 stars because the wedding dress is absolutely adorable. It was tailored to the measurements we had given to the customer service during the ordering process. We are just waiting for the wedding day now.
What nice clothes online shop! The great designs they offer have always turned me n and most of my closet's content is from this site. Thanks for the continued offers and promos on stuff.
My overcoat looked more quality than it is at the site. It came designed in a pretty soft textile. A good number of people complemented and desired to be acquainted with where I got my overcoat. It is much better than most coats I have ever owned
I am very happy and will be happy if you also owned this two ways of wear style beige boots in your wardrobe. You can always have perfect shoes available. The material is unique; they shipped very early and arrived at my home in record time.
I recently ordered several articles of clothing for my daughter's birthday which just passed. I am always somewhat worried when I purchase clothes over the internet as a gift as they often show up quite different than expected. This was definitely not the case here. Everything I ordered was exactly as described and fit wonderfully! My shipment... arrived within the time frame. My daughter absolutely loved everything she got. Thank you for making my daughter's birthday gift a winner!
Got everything I needed and I'm very satisfied with the experience of my first purchase. Fast shipping, pleasant customer service and really nice site with a huge variety of products. I did however run into a problem which they should consider fixing: My 2nd and 3rd order were returned to them because of a customs security issue (I was, of course, refunded each time). I hope they fix this by putting some kind of label on the product's page to let you know the item may not be allowed to pass customs security resulting in a returned order. Other than that issue, I'll continue to shop with them.
This was the first time ordering through here (for military ball). I ordered this dress in ruby color customized to my measurements. Because of that they emailed after ordering to confirm the measurements were correct. That made me wonder and i measured again. Thankfully i did. Its still a tad bit larger on the bust area but nothing major. I loooove this dress! I was surprised how fast it was done and by time i ordered to me receiving it, only took half week.
My shoes arrived quickly and appropriately packed (wrapped in a protective bag, a waterproof bag and kept safe in a cardboard box). The shoes are exactly as pictured - good quality and well put together. My tip: Make sure you measure your feet carefully when ordering - i had to reorder in the next size up as the first ones were much too tight even though I thought I'd measured properly. At $45 it wasn't too bad to reorder though. Very happy with the comfort and appearance of these shoes for my wedding day!
They are useless. I purchased 8 items - all the same size, only 2 fit - I'm an extra large but 6 of the items fitted my sister in law who is a size 6/8 (Aussie sizes) 4/6 (US) come on guys 6/8 or 4/6 how frigging thin are Chinese women!
I ordered 3 items. I got no verification from Eric dress that the order had gone through. Only a confirmation from Paypal that my payment has been accepted. After about 4 weeks I sent to email to Eric dress asking for some status. They had none. That night I received a message from DHL informing me that a delivery was going to be made the next day. That delivery was from Eric dress and was for part of my order. I was very disappointed not only in the quality but in the sizing. I am an adult woman, and the coats that I ordered might fit my grand daughters who are 6 & 8. I fear the only way to rectify this matter may be to call Eric dress. Turns out they are in the Republic of China. Wonder how much the international call would be?
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
My order was a combination of three dresses and to pairs of stiletto heels. I did this because I wanted to order to a total cost of 200 usd so that I could avail the free shipping that was part of a promo bundle. After I had processed and cashed out, my total bill was 207 bucks. Processing took quite a while, something like two weeks. I Mailed the C. S department and they responded almost immediately. I learned my order had been shipped. In three days time; that is from my contact day, my order came. Like any other shopper I was so Eager to open It. Anyway all orders were well designed. I will shop again from the site.
These red color boots is very popular among girls and I was searching for this color for a long time. At last I found this wonderful color in Ericdress.com. I love these boots so much. Very satisfied with the products, shipping and customer service!
If there was a way to give 6 stars I would. The sixth star for the shipping that was done at a lightning speed. I thought standard shipping takes long but once I had received a tracking number through a mail, it took three days for the dress to come against my expectation to get it in 7 days or more. The dress looks great as well. Thanks
I recieved the dress 20 days after having ordered it. Am speechless! The dress is more than amazing! Am totaly satisfied and in love with it! The Service was great! Everything is perfect here! I recommend it to everybodyyyy! Thank you very much Ericdress *-------*
The material with which these ankle boots are made up of is of impressive quality. Its fits perfectly to my feet and gives a jovial feeling while walking. It red color makes it a adorable stiletto...
Thank you. I had the best shopping online experience when I was buying from you. So I would like to say that you have the best customer service which is very appreciated by all your customers. Only if that you can improve your shipping speed, that will be better.
As always, I am beyond impressed with the level of customer service with this company. BY FAR the best service of any other company I have shopped with. Your efforts are truly appreciated!
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team