On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased 2 pairs of shoes at more than 20% off. This was in their promotion sale. As both pairs were less than $100 I had to pay shipping of $10. I received my order in 5 business days. Website easy to use, all in all a very smooth transaction. No refunds allowed on sale items, only exchange or credit notes.
It is a store were you can buy almost everything that you wish at incredible prizes easy to use and with all the confidence that you will receive your items in a easy and fast way.
It was un excellent item would recommend, i had paid 28 euros so do ur calculation based on this. Product high quality nice my partner loves it. Material a + tailored well too bought more item hope they will be good too
I used this website for the first time. It has many products to choose from and the prices are very reasonable. I will be buying from ericdress soon/
I wanna say that ericdress is great, fast e-shop. I buy from them for several times and i have not any purchase that is not as i expect. Thank's
From my experience, I wanna say that Ericdress actually has good service and that's beyond my discription.
My dress was delivered earlier than I expected in good condition. It looked exactly the same as what was displayed. I will surely recommend ericdress anyway anytime
Bonne produit je suis très content de mon achat, très bon rapport qualité prix, je le recommande
It seems that ericdress has a good variety of dresses I shop online. I have been waiting 3 days to get my new dress. When the package got my home, I was excited by the fast delivery. The quality is fine. So far everything is good.
Hi, here, I am very happy to share that I have got my new jacket anmd everything is fine.The color of the jacket is lighter than the picture I saw from the site, but its beautiful.
I have never had a bad experience ordering from this site. Orders always arrive on time with no problems and the website has great deals.
I have made two purchases on ericdress.com and no problems encountered. Both items (a pair of shoes and a business style dress) were as described and arrived on time. Not cheap but not too expensive so I'm happy to recommend.
I had seven bridemaids for my wedding each of their dresses were customized to fit their body types. I loved the material used to make them look alike and comfy. I am also happy that I now have a wife through a successful wedding Great site indeed.
Although am a gay, I do also shop here coz some stuff fits me. The reasons I do so is to minimize discrimination shopping in the mall. Back in my country unisex are respected but here! Thanks to Ericdress. I could not have had any other better experience elsewhere. I am confident also with the process because they always make me satisfied.
I did not know that it was possible to get stiletto shoes. After looking at different designs in this site, the flower high heels got my attention and I went ahead to order them. I got them in no time since they were already made. Lovely customer service must also be applauded.
We ordered and paid for 5 items.One item valued at $79 was delivered last week with a additional cost of $38 for delivery.The other 4 items have not been shipped and when I contacted them they said they were sorry about the delivery price and would I like to see what was new on sale. They are avoiding the other 4 items and asking me if I want to buy more.
Horrible! DO NOT order from this place. I just received my dress and its very poorly made. I should have read the reviews before ordering with them.
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
Very, very beautiful bag indeed. I ordered it in pure leather and it is stunning! I was a little scared at first, but when I opened the delivery today, my eyes lit up! I'm a very happy with the service I got. Cheers Ericdress.
One of the most awaited event was my 20th birthday. My mom allowed me to choose the dress that I really liked. My event was fast approaching and it really gave me a hard time. I talked to someone at tbdress if she could ship the Sherri hill dress immediately. Surprisingly, it arrived on 2 weeks before my wear date. You are so Super tbdress!
This is just a simple way to say Thank you for the great customer care service, fast delivery and altering my dress. The price was also greatly discounted.
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team