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EricDressReviews 1,759

2.8

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558

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Hong Kong
2 reviews
2 helpful votes
Follow Chloe E.
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I have got my items ordered on last Friday, my new jacket is very beautiful and the color is the same with the presentation picture. Like it very much.

Date of experience: December 18, 2014
Illinois
2 reviews
2 helpful votes
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Thanks for boots, they have arrived, very beautiful and comfortable. I will suggest to my friends as well. Your service is very good and very quick!

Date of experience: December 18, 2014
Washington
2 reviews
2 helpful votes
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Well, this is my first order on Ericdress. But I feel that their online service did a good job, they know what I need and can answer my questions very frequently. I can't help speaking highly of them and I will order here again for sure.

Date of experience: December 18, 2014
KR
2 reviews
2 helpful votes
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I've just receive my boots!
December 18, 2014

I've just receive my boots! I love it! Thanks for your fast service.

Date of experience: December 18, 2014
Washington
1 review
0 helpful votes
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I placed an order for 2 evening gowns last Dec 7 and I still haven't received them. I checked the order details from the website and there was no tracking information. We are leaving out of town on Mon dec 22 and we need these dresses. If I dont get these by this weekend I will return these and get a refund. I emailed my complaint and tried to call the international phone number but no answer

Date of experience: December 18, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Kentucky
1 review
0 helpful votes
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I ordered 2 pair of boots for myself, was hoping to have a couple of pairs of comfy boots for the winter, I had ankle replacement surgery so I needed something I could get on and off easy, I recieved the boots 15 days later, which was fine I loved the boots, the problem was they was no where near my size 7, the shipping was so high i didnt mind paying for it once but to sent it back would cost as much as a pair of boots, they look like a children pair of boots that would a child around 7 or 8 years old. I really don't know what to do about this problem i think the shipping was 30.oo dollars so not reasonable to ship back because that would be a cost of 60.00 for the orginal shipping plus the new shipping. Any ideas 4 me?

Date of experience: December 18, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

GB
1 review
0 helpful votes
Follow Elizabeth M.
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I saved lots of money while I look beautiful and sexy on the dress I ordered here. Special occasions are endless and ladies should realize that looking nice will always makes you adorable and even respected. It is great pleasure I found this site where I get what fashion I want.

Date of experience: December 17, 2014
California
1 review
0 helpful votes
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Ladies in general love to look good in special occasion; the elegant, luxurious evening dress I got from this site will match the event i'm attending on 22nd. It is off-the- shoulder that would make me have necklaces and jewelries I desire in which it will make me look even more elegant. I got this dress from this site and am really excited I shopped here.

Date of experience: December 17, 2014
Texas
2 reviews
3 helpful votes
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I brought 3 coats from EricDress as christmas presents. They arrive very quickly. The problems are all 3 coats are very small even know they are a medium and large. My friend who is a size 3 US can not fit the large. One coat came with a broken lapel and was dirty (it looked like someone throw up on it), the secound coat was saposed to be wool and it was fleece and made very poorly, the third did not look like the coat I ordered. Now I am having a problem contacting the company to return the items. Do not buy from this web sight.

Date of experience: December 17, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

NL
1 review
0 helpful votes
Follow Ayse G.
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My Jackets arrived today, Two were my size and one for my daughter also fitted her. I was shocked with the handling speed because I ordered last week on Monday and I already have them. I like how my daughters jacket matches Christmas Santa; perfect for this Christmas eve.

Date of experience: December 17, 2014
Virginia
1 review
0 helpful votes
Follow Erlinda A.
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I called customer services to inquire if I could have different designs a mixture of jackets and dresses shipped together. They approved and so I went ahead to place an order. What I am happy about is the fact that both were packaged together and having made orders of more than 160 USD, I got a free shipment. I will be doing that next time to ensure I always save on clothes.

Date of experience: December 17, 2014
Georgia
1 review
1 helpful vote
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This site made my day
December 17, 2014

This site made my day. Before I share my experience, I am happy to say I will shop here again. Two months ago, I placed an order. As usual, I cashed out with Paypal. I hardly use my credit card when I shop online. I am very delighted with the dress which was designed to my size; note: I had specified my measurement. I like to shop again from this site because they customize clothes.

Date of experience: December 17, 2014
KR
2 reviews
3 helpful votes
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No complaints about the dress, true to size and fantastic value for money. Only complaint I do have is that all delivery charges aren't made clear until you're at the check out and it took over a month to get here which also isn't made clear until after the order was placed so bear that in mind when ordering.

Date of experience: December 16, 2014
Washington
1 review
1 helpful vote
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I bought 4 bridesmaids dresses for my wedding 2 did not fit. I got in touch with the customer service and they where very helpful and changed the dresses for me, the dresses are lovely exactly what the picture is really good quality too. Overall I am very happy with the website.

Date of experience: December 16, 2014
California
1 review
0 helpful votes
Follow Faithe J.
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Very, very beautiful dress, have received heaps of compliments each time I have worn it. Thank you so much for getting it to me quickly

Date of experience: December 16, 2014
California
2 reviews
3 helpful votes
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" Thanks for the speedy service!
December 16, 2014

" Thanks for the speedy service! My gorgeous boots are not only beautiful but also so comfy! "

Date of experience: December 16, 2014
Ohio
2 reviews
3 helpful votes
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I HAVE BEEN TRYING TO GET A RETURN ADDRESS TO RETURN A PRODUCT. WHEN MY ORDER ARRIVED THERE WERE NO PAPERS WITH IT, NO RETURN ADDRESS. I KNOW I DID NOT ORDER FROM CHINA. THEY ARE WILLING TO GIVE A PHONE NUMBER TO CALL, BUT OF COURSE IT IS FROM CHINA. ALL I WANT IS TO RETURN PART OF MY ORDER. I GUESS WE HAVE TO SUCK UP THE LOSS, NOT THEM. I HAD SOME OTHER ITEMS I WOULD LIKE TO HAVE ORDERED, BUT NOT NOW. IF YOU LOOK ON GOGLE YOU WILL SEE AT LEAST 50 RETURN PROBLEMS, OR SHOULD I SAY NO RETURN PROBLEMS.

Date of experience: December 16, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com or reviews@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

California
2 reviews
2 helpful votes
Follow Natividad W.
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I've ordered dresses from ericdress many times before but this time I went for a evening dress. The evening dress was great, i got over 10% off due to their promotion sale. I can't wait to see my dress. Although they now charge a convenience fee for picking up the order, it still works out to be much cheaper than shipping fees and there are so many kmart stores you can pick it up from.

Date of experience: December 15, 2014
Utah
2 reviews
3 helpful votes
Follow Muriel B.
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I received $30 free dress from ericdress through a coupon which included free shipping. They were great to deal with, I uploaded my pictures onto their site and selected how many dresses I wanted and my order was delivered two days later. I'm impressed with the quality and efficiency with service and delivery.

Date of experience: December 15, 2014
California
2 reviews
3 helpful votes
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Have got my handbag, everything is fine. Happy with this purchasee! I am definitely looking into buying from them in the future!

Date of experience: December 15, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom