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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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Nice, comfortable, basic dress to wear casual with stockings or leggings. I'm very happy for what I chose.
The stripes on the upper place of the t-shirt not on a perfect line. Therefore the quality of the material perfect and perfect fit
Very slim looking. Love this shirt! Excellent style. Would recommend to all my friend. It worth the wait. Seems to take forever to get it shipped.
"Thank you so much for this dress... absolutely gorgeous.
I ordered for a wedding random shipping and it took about two weeks to arrive to UK.
I ordered it in the color daffodil and custom size."
"Big success!
Thanks EricDress for the gorgeous dress, it was a big success at last nights wedding Gala.
I also bought the clutch and the wrap in the same color (lavender) the dress was truly amazing!
I'm searching the site at the moment to purchase one or two cocktail dresses which I need in a month or 2.
Again, EricDress, thank you so much!
"
I am very upset with this company.
They promised 2 day shipping...
My order was placed and paid for on 12/02/2014... surely in plenty of time for Christmas.
Nope...
And when I sent their "Customer Service Dept" via email, I received the following reply;
Dear Shelley,
This is Frances from ericdress, your exclusive customer representative. Thanks for your shopping on our website and have a nice day.
I just checked the status of your order, it is shipped out by EMS. The tracking number is LN*******CN, you can track it on http://www.17track.net/index_en.shtml, you can get it in 10-15 days. Please go to your local postal office to pick it up on time, thanks!.
If you have further questions, please feel free to contact me, I will try our best to help you out as soon as possible, thank you!
Best regards
Frances
Customer Service Department
-----------------------------------
Back to my review on EricDress:
Please note that the above email EricDress responded with contains no valid solution to my order issue.
The link(s) are dead... nor do I have any desire to go to my post office daily to pick up my package.
My packages are shipped to my house.
Why would you even ask us for an address, then tell us to pick it up at our local PO?
In the event someone from EricDress see's this post... my order number is *******.
Order amount= $59.73.
I either want the boots I ordered or a full refund by Jan 1,2015, or I file a formal complaint.
Just wanted to let you know we received the dress this morning and could not be any happier! The dress is gorgeous and fits perfectly! You made my daughter very happy and I really thank you very much! Your customer service is wonderful and really bent over backwards to assist us in getting this, for her, a perfect dress! We really appreciate the extra concern and extra effort made to get this dress to us in time for her event tonight! Again thank you for a beautiful dress and for your fabulous, speedy response! Next time, we will continue to contact your store first for our dressy occasion needs. You just don't get that kind of customer service too often these days so when we did, it was a beautiful thing! Thanks again! "
I truly appreciate your efforts and kindness very much. You have a very happy customer, who has already recommended you to my friends.
I have ordered my items on 16th of December and i paid extra for quick delivery and its so cheating on the shipping rates. Now they have mentioned standard shipping and will never do this mistake again or buy anything with this company. And i will ask all my friends to stop going to this site any more. And they can not go on like this for a longer time. They can earn money fir short period..
THANK YOU... My daughters dress arrived today and it is absolutely stunning thank you so much, and a special thanks to nicole who was so very helpful. Would not hesitate to order from you again.
Love my shirt, looks just like the picture. Material is very nice and soft. Can't wait to wear it!
Got the top shortly after I bought it and it as usual is no disappointment. I love it, very chic very satisfied. Great purchase as usual.
Mindern rendben volt, olyan a ruha mint a képeken és a leírásban.
Goods came quickly and all as described thanks so much great service
Really lovely t-shirt/blouse, looks great on. Excellent price.
My top gives a very sophisticated look. For the discerning women, it provides full coverage as well as being stylish. I bought the one is white as well. The only thing I did not like is that the neck is not very tight fitting. It is rather loose, and I feel that would have made this top even more eye-catching. Received a lot of compliments on it.
Quick delivery and it was exactly how it was presented online.
Awesome and great price, very nice and for a really great price. I recommend it highly. Fit well, quality is good. It is a full package, Online order free delivery. Stunning colors.
I have ordered a pair of boots on 12/02 and still haven't received them. So I will never order from them again. I have emailed them and got no response yet.
Dear Charlene,
Good day.
We are very sorry for the problem happened on you. I see that you've written another review here. In order to solve your questions, would you please give me your order number here or send mail with your details to service@ericdress.com? In this way, your questions will be resolved soon.
Have a nice day.
Best regards,
ERicdress Team
Okay i order a pair of boots three weeks ago and haven't them yet i want to know where they are and what happen? I would like for the staff to contact me, for there is no real phone number to contact customer service I keep getting the run around and do not have money to give away! E-mail *******@gmail.com
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear friend,
Thanks for your shopping on Ericdress.
We are very sorry for the unpleasant experience happened on you.
As the Express company you chose is EMS, which will be slower than others. And this period is the buy season of the transport company, we sincerely hope that you can understand.
We are sure that you will get your package in the near days.
Have a nice day.
Best regards,
Ericdress Team