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EricDressReviews 1,759

2.8

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558

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Kenya
1 review
0 helpful votes
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I really love your service. Among all the websites your are the best in customer service. I ordered from many, many other websites but you are the best. One of my orders which I need as fast as they could send it to me got to Qatar in less than 3 days which was super great. I thought that it would take about 5 days... but wow, I got the dress today in less than 3 days, all the way from China to Saudi Arabia.

Date of experience: January 2, 2015
Kenya
1 review
1 helpful vote
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Let me start with saying I am extremely appreciative to everyone who helped me at ericdress. They saved me from a miserable existence because that is what my life would have been made by my daughter if ericdress hadn't come through like they did. Our search for a Senior Ball gown started off real bad to begin with. We went to other stores and every dress she liked either didn't have her size or not the right color. Every time she got her heart set on a dress they would get back to us and it was either discontinued or they couldn't get it here in time. We had all been given up specially after we ordered a dress on line through a company that I think wasn't a real dress company to begin with. I finally ordered from ericdress and was very pleased

Date of experience: January 2, 2015
Michigan
1 review
8 helpful votes
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Where do I start?
December 31, 2014

Where do I start? Well, you are ordering from China and the items come via boat, so expect a several month delay. The clothes don't fit western bodies. The items I received were at least 3 and possibly 4 sizes smaller than their lables. Their descriptions suck (just read the one for coats - doesn't talk about lining, fill or anything else important to buying a coat). This is what I got from customer service when I asked for instructions to return an item, "I am sorry to hear that the cloth you ordered does not fit you well. You can return it back, but the shipping cost is very expensive.It will be a big lost for you.We suggest you give it to your relatives or friend as a gift or resell it locally at a good price." STAY AWAY!

Date of experience: December 31, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Japan
2 reviews
5 helpful votes
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These are fantastic!
December 31, 2014

These are fantastic! I bought all the colors! These are so warm and comfortable. My only complaint would be that I do wish they made a larger size. The one-size-fits-all does stretch to fit, but becomes slightly transparent over the butt and thighs which is where I want them to be opaque.

Date of experience: December 31, 2014
New York
2 reviews
3 helpful votes
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Love my leggings
December 30, 2014

Love my leggings. Just the right amount of warmth for cycling this winter.

Date of experience: December 30, 2014
New Jersey
2 reviews
4 helpful votes
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The inside of my tight is very warm and so soft. They are perfect if you get a shirt to cover the to part. They look like pantyhose but they are very thick and warm. They are also great to fit under jeans because of the fabric.

Date of experience: December 30, 2014
Arizona
2 reviews
4 helpful votes
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Fast and right
December 30, 2014

Fast and right. Good quality of product. Recommended.

Date of experience: December 30, 2014
GB
2 reviews
4 helpful votes
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Hello
December 30, 2014

Hello
I received the dress yesterday and its really perfect
I gave it to my twin sister and she is soooooooooo happy with it, perfectly fit and the color is great
Thanks!

Date of experience: December 30, 2014
Romania
2 reviews
3 helpful votes
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My dress was amazing, one of the best dresses I have bought
Well tailored and the fabric was excellent. It was addressed as a princess line dress, I looked like a princess when I wore it to a wedding party.
Thank u for making me look soooo pretty and elegant
I am so obsessed in buying dresses from this site after I received this dress

Loved it
Thanks

Date of experience: December 30, 2014
Romania
2 reviews
3 helpful votes
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I can help but to LOVE this dress!
December 30, 2014

I can help but to LOVE this dress! I'll b wearing it for the marine ball and so far is the best dress I've ever purchase... the price is amazing and the fabric... woooow no words! This dress and website is amazeballs... LOVE LOVE LOOOOVE it.

Date of experience: December 30, 2014
Seychelles
2 reviews
4 helpful votes
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Everything is fine!
December 30, 2014

Everything is fine! Well-made and looks just like on the picture. Only the fabric is quite heavy but I don't mind it. :)

Date of experience: December 30, 2014
Missouri
2 reviews
4 helpful votes
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My boots are great!
December 30, 2014

My boots are great! Friends love them as their very unusual, definitely no one else will have the same this winter!

Date of experience: December 30, 2014
Japan
2 reviews
3 helpful votes
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I received the boots on the exact date that was given to me. I didn't know what to expect as regards quality as I have never had anything from this company before but I was very please with the boots as they were better than I thought they would be. I would definitely order from this company again. Thank you.

Date of experience: December 30, 2014
France
2 reviews
4 helpful votes
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I love how the dress compliments my pear-shaped body. Ericdress has the best customer service I've ever known after all these years of online purchasing.

Though I received my package late (after 10 days), it wasn't the fault of company but rather my country's customs checkpoint (such a hassle!).

Will continue to be a loyal customer of Ericdress:)

Well done!

Date of experience: December 30, 2014
France
2 reviews
2 helpful votes
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Very satisfied with purchase. I'm very excited and cannot wait till I get married in January so I can show everyone how it looks.

Date of experience: December 30, 2014
GB
2 reviews
3 helpful votes
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My wedding dress I received is amazing. I am so very happy with it.

Date of experience: December 29, 2014
GB
2 reviews
2 helpful votes
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I was exciting seeing my wedding gown because of its shape and lace. Though the lace is kinda easy running, but it is definitely beautiful and amazing. Super like!

Date of experience: December 29, 2014
GB
2 reviews
1 helpful vote
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My dress is beautiful and the quality is very good. Thank you.

Date of experience: December 29, 2014
GB
2 reviews
2 helpful votes
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Kwaliteit is zeer goed
December 29, 2014

Kwaliteit is zeer goed. Mooi jurkje, dat goed past. ( heb hem opmaat laten bestellen) verzend tijd was ook eerder dan verwacht. Helemaal top dus!

Date of experience: December 29, 2014
Kenya
1 review
0 helpful votes
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I was very pleased with the professional service we got when ordering a dress for my daughter's party. She wasn't happy with the first dress she ordered, and the process of returning the original dress and ordering another was seamless and easy. We could not be happier with the dress! Would recommend the site.

Date of experience: December 29, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom