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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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I really love your service. Among all the websites your are the best in customer service. I ordered from many, many other websites but you are the best. One of my orders which I need as fast as they could send it to me got to Qatar in less than 3 days which was super great. I thought that it would take about 5 days... but wow, I got the dress today in less than 3 days, all the way from China to Saudi Arabia.
Let me start with saying I am extremely appreciative to everyone who helped me at ericdress. They saved me from a miserable existence because that is what my life would have been made by my daughter if ericdress hadn't come through like they did. Our search for a Senior Ball gown started off real bad to begin with. We went to other stores and every dress she liked either didn't have her size or not the right color. Every time she got her heart set on a dress they would get back to us and it was either discontinued or they couldn't get it here in time. We had all been given up specially after we ordered a dress on line through a company that I think wasn't a real dress company to begin with. I finally ordered from ericdress and was very pleased
Where do I start? Well, you are ordering from China and the items come via boat, so expect a several month delay. The clothes don't fit western bodies. The items I received were at least 3 and possibly 4 sizes smaller than their lables. Their descriptions suck (just read the one for coats - doesn't talk about lining, fill or anything else important to buying a coat). This is what I got from customer service when I asked for instructions to return an item, "I am sorry to hear that the cloth you ordered does not fit you well. You can return it back, but the shipping cost is very expensive.It will be a big lost for you.We suggest you give it to your relatives or friend as a gift or resell it locally at a good price." STAY AWAY!
These are fantastic! I bought all the colors! These are so warm and comfortable. My only complaint would be that I do wish they made a larger size. The one-size-fits-all does stretch to fit, but becomes slightly transparent over the butt and thighs which is where I want them to be opaque.
Love my leggings. Just the right amount of warmth for cycling this winter.
The inside of my tight is very warm and so soft. They are perfect if you get a shirt to cover the to part. They look like pantyhose but they are very thick and warm. They are also great to fit under jeans because of the fabric.
Fast and right. Good quality of product. Recommended.
Hello
I received the dress yesterday and its really perfect
I gave it to my twin sister and she is soooooooooo happy with it, perfectly fit and the color is great
Thanks!
My dress was amazing, one of the best dresses I have bought
Well tailored and the fabric was excellent. It was addressed as a princess line dress, I looked like a princess when I wore it to a wedding party.
Thank u for making me look soooo pretty and elegant
I am so obsessed in buying dresses from this site after I received this dress
Loved it
Thanks
I can help but to LOVE this dress! I'll b wearing it for the marine ball and so far is the best dress I've ever purchase... the price is amazing and the fabric... woooow no words! This dress and website is amazeballs... LOVE LOVE LOOOOVE it.
Everything is fine! Well-made and looks just like on the picture. Only the fabric is quite heavy but I don't mind it. :)
My boots are great! Friends love them as their very unusual, definitely no one else will have the same this winter!
I received the boots on the exact date that was given to me. I didn't know what to expect as regards quality as I have never had anything from this company before but I was very please with the boots as they were better than I thought they would be. I would definitely order from this company again. Thank you.
I love how the dress compliments my pear-shaped body. Ericdress has the best customer service I've ever known after all these years of online purchasing.
Though I received my package late (after 10 days), it wasn't the fault of company but rather my country's customs checkpoint (such a hassle!).
Will continue to be a loyal customer of Ericdress:)
Well done!
Very satisfied with purchase. I'm very excited and cannot wait till I get married in January so I can show everyone how it looks.
My wedding dress I received is amazing. I am so very happy with it.
I was exciting seeing my wedding gown because of its shape and lace. Though the lace is kinda easy running, but it is definitely beautiful and amazing. Super like!
My dress is beautiful and the quality is very good. Thank you.
Kwaliteit is zeer goed. Mooi jurkje, dat goed past. ( heb hem opmaat laten bestellen) verzend tijd was ook eerder dan verwacht. Helemaal top dus!
I was very pleased with the professional service we got when ordering a dress for my daughter's party. She wasn't happy with the first dress she ordered, and the process of returning the original dress and ordering another was seamless and easy. We could not be happier with the dress! Would recommend the site.
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team