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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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Absolutely delighted with my dress. Not only is it stunning but extremely classy! The staff were outstanding and even got back to me when question had to be double checked. Thank you! An awesome shopping experience that most certainly won't be my last! :)) )
Beautiful Dress... exactly how I imagined it. It is so well made! I can't wait to wear it!
I live in Canada and was worried that it would not be shipped in time for me to wear it to the Marine Ball, but it got here in 4 days! Wow! The customer service was amazing! I will tell all of my friends about Ericdress! I look forward to using them again!
My dress is beautiful quality looks much
Better in reality.
Very impressed!
Customer service is about the worst I have ever encountered. If you should buy something beware returns and refunds dont exist. I asked to send something back and was told it would cost more that the $100 I paid for my item and to give away and buy something else at a great discounted rate! Seriously! What a joke. I am still working through Paypal for my money back and they can have their coat! It was not worth the money to begin with.
Hello guys am from Sweden. I recently ordered a dress and just got it at home. The dress came in perfect conditions and it really lives up to the photographs on the website. The size was just right (I used the measurement table on the website) and all I have to do is adjust the hem of the dress as it is a bit taller than I am. The delivery was really quick and the customer service was incredible, really responsive and useful. If I ever have another party this is the website I'll go to! Thanks!
Amazing experience and I love my dress! The price was right and it was shipped out fast. They did need to verify my bank info since I was shipping to a different address and they called me with in minutes of my order being placed. They had it all taken care of quickly instead of making me wait days thinking my dress was on its way. I've had that experience before and was not happy at all. I am very happy with this company!
I ordered a dress from this company and the service was excellent. The staff were amazing and went out of their way to accommodate my needs. When the dress arrived it was a perfect fit and my daughter looked unbelievable. The dress was a LA Femme, it was stunning! I would recommend this company to anyone who is looking for quality, along with an outstanding service. Let's just say you get what you pay for. Thank you to all who helped with my order.
Excellent service, fit perfect, just needed to shorten it. Can't wait to wear it Just the extra import tax of £24.00 was a shock.
I bought this dress for a Charity Ball, was a little hesitant at first but it's a beautiful gown and an almost perfect fit, needs taken up a little and that's a relatively simple job. I've not worn it yet, I'm so looking forward to the ball and wearing it.
Also, something to bear in mind when buying gowns from abroad, you have to pay import tax which adds to the final costs.
After searching the internet and in town for the perfect dress for an outing I finally found it here. I ordered the dress and it was too big, had to exchange it for a smaller size. EVERYONE I dealt with was super accommodating and the experience was literally painless. I SO appreciate everything you guys did for me to get me this dress on time. Thank you and I will be recommending to anyone who needs a great dress and excellent service. You have a returning customer
The dress is beautiful if you are looking for THE dress, this is the one. The fit is true to UK sizes and hangs wonderfully. I chose navy and am sure all colours will suit.
The dress arrived & it was amazing. The fit was as if it was made to order. I was so impressed, with the workmanship & attention to detail; I could not have asked for better than if it was individually tailored. I have no alliance with the company but, I hold it in the highest regard. I would absolutely return to Ericdress for return business.
Love my dress. It was so worth way more than I paid for it. It has this "Regal Look" and I loved the fit and the way the sleeves fell off the shoulders. I'm wearing this gown to a "Captain's Ball" on a cruise I'm taking. Very satisfied with this purchase.
I got my Pracel today & it is awesome. I just loved it. I ordered 2 of these one for me & one for My Frnd.
The Material is also good & stretchable. Simply good :)
I received my order from ericdress with the free offer gift included, offer is sent as advertised the dress looks wonderful they never missed a detail, tracking code is updated till the delivery moment with the shipping carrier. I figured I can review today, so happy walking to my event tonight :)
Women's U Neck Long Sleeve hoodie. I bought this for my daughter as a Christmas present, she loves it! It's just her style, layered look, right on trend. The bigger hood means it doesn't flatten the hair style, instead, surrounds and accents it. Nice piece for a good price.
Great top, the fabric is very soft and fits perfect. It's my new go to top for hanging out or going out casual.
Wonderful top. It looks just like the picture. I'm from the USA and I wear a Medium and sometimes Large. I should have ordered the XL instead of L. I will know better next time.
I got the XL and so Happy that I did cuz it fits. I do like my hoodies to be a little baggy but this fits just perfect. I am an average size 7 / med top in American sizes so I would suggest ordering the bigger sizes! I wish it was a bit more loose like the picture but hopefully by wearing it I can stretch it out some. The material is very soft and comfortable!
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@ericdress.com. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team