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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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There seems to be no return policy. I asked to return an item which does not fit and I received two strangely worded emails which basically say it will be expensive to send back (no address, so no idea how much) and they suggest giving the item to a friend as a gift! Or, selling locally. The item is very good quality, however, it just does not fit - it is tiny for the size labelled. This is a shame, I would like to use them again, but if you can't return goods...!
This company is recommendable for anyone wishing to save on quality clothes. Women advisably can get a lot from the site. I have had nice dresses, blouses, shoes and jackets from the site that is why my rating is a five-star.
My order finally arrived; It is a very beautiful dress produced with great quality. The embroidery is well done.
This site really makes me happy with all their features beginning with the service, the sizing, the material, the colour which was exactly what I ordered from Ericdress. I feel beautiful in this dress. I love you Ericdress and will always shop from you
I am writing this review in thanks to the exceptional service I received from one of your customer service representatives- Elizabeth ext 118. I was ordering a dress from Ireland and needed the dress very quickly. She did all in her power to help. Thanks ericdress!
I enjoyed a fast and lively response before and after my order. Great site indeed.
My dress came 14 days after ordering it and has a perfect color, size and design. Great customer service to appreciate also.
They are scammers. The people that wrote good reviews are associated with the company. They showed me a picture of a comforter, paid $131.00 and received a sheet set. When I complained they said I should of read the fine print. Are you kidding me, I would never pay this money for sheets for a twin bed for my child and they are located in China, so than you know your not getting good quality. The return policy is ridiculous. Don't even think about ordering a single items from their website, you will be ripped off. Buyer Beware.
Dear Jacqueline,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed your questions to our higher manager, you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I received my dress and a beautiful pair of shoes this morning i have really got to say a very special thanks to the live chat staff as i was very nervous but after speaking to them everything was fine.
Shipping was super fast. Will be getting all my dresses from here. I was never inconvenienced in anyway and i will be recommending this site to my friends.
This is now my second purchase from the site. I live in Macau and they have always delivered to me in a very few days. The great service, this is definitely not the last time I will be shopping from the site.
The amount of money I spend for the dresses is not even worth complaining when there is a little problem however, the site is always willing to help.
I ordered a red cocktail dress for this February 14. Sizing was well done. They chiffon material is also quite comforting. I can't wait to put on this Saturday.
This is my first time ordering from them weeks ago, I should have got my item by now, wondering what is going on. I am unable to call China for customer service for help, any idea anyone, I need help, thank you.
Dear Supani,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed your questions to our higher manager, you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I like every service you offer but am sorry i can't shop often because my budget is limited. During my next shopping season I will start here because I got a happy experience.
I enjoyed free shipping delivery. The quality of the party dress was not compromised at all. My best site indeed
I got excellent stuff. My first time shopping from home. I had never known it would be possible to shop online. Thanks to my daughter for showing me light. The price was worth what I got delivered.
My star rating is based on the average of following
1. Quality products - The dress I got was fit and well tailored
2. Excellent service - The customer service were responsive and helpful
3. On time delivery - it took 11 days to get it.
4. Nice price - 61 USD for a pretty dress.
Nothing but perfect
Lots of designs, top trends, fastest shipping ever and lastly pretty low price!
Are the reasons am a buyer who has stuck to Ericdress for a year now, ordering regularly.
First, I would thank your fantastic customer service. I would say as well that shipping, value and quality are well dealt with. This is definitely an all rounded company.
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jacqueline,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed your questions to our higher manager, you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team