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EricDressReviews 1,759

2.8

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558

We monitor reviews for authenticity

Italy
1 review
1 helpful vote
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Well made
February 23, 2015

My dress fits comfortably. The material is stylish and the color is what I chose while I was ordering. I am glad to say I will shop again with such wonderful service fast shipping not forgotten.

Date of experience: February 23, 2015
Hong Kong
1 review
0 helpful votes
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Received on time
February 23, 2015

I received the wedding dress today. I ordered it to weeks ago. The customer service had instructed me to wait for 14 to 21 days. It was just 14 days yesterday. The time requested by the site was to make sure the dress passed the quality test and well customized. It was worth the wait because the dress fits well. I am yet to have my wedding on match. I will not hesitate to buy again from them. Thank you so much for the great service…

Date of experience: February 23, 2015
California
1 review
0 helpful votes
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Best deals and offers provided
February 23, 2015

I think this was the best price I could ever find online for stiletto boots. When they delivered I was very happy and ever since Ericdress have turned into my favorite shopping site. I love their high quality items which are very affordable. I recommend the site and I will definitely buy from them again.

Date of experience: February 23, 2015
California
1 review
1 helpful vote
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Nothing but impressive
February 23, 2015

The search for a specific design of prom dress was unfruitful. I went to many boutiques in downtown. Some that had a close looking dress were very expensive. One of my relatives recommended Ericdress to me. After looking at the site, I was surprised to get the dress and with a discounted price since the New Year sale was on. I ordered the dress and they were delivered as expected! I was very impressive.

Date of experience: February 23, 2015
GB
1 review
2 helpful votes
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It was very easy shopping here at Ericdress. I got my two dresses delivered fairly quickly. I am in love with the offers offered by the site. The two dresses were in a great condition, as in, they have been packaged well. They had been tailored with quality. I appreciate the service offered. Thank you so much

Date of experience: February 23, 2015
Kenya
1 review
1 helpful vote
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Dearest
February 23, 2015

Dear ericdress, I have already received my dress which is perfect. I wanted to thank you for having being able to react and help me in a very professional way. I will with pleasure recommend your website to my friends.

Date of experience: February 23, 2015
Kenya
2 reviews
0 helpful votes
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Amzing dresses
February 23, 2015

Hi, I received my dresses. They are amazing, again thanks :) Warm regards.

Date of experience: February 23, 2015
California
1 review
2 helpful votes
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Bought Successfully
February 23, 2015

My friend recommended me to the site… She said that she had bought the dress successful. Without hesitating I ordered mine after I found it in the product list. I am glad I got it..

Date of experience: February 22, 2015
Malaysia
1 review
1 helpful vote
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Why I am always around
February 23, 2015

What makes me more happy buying here is the discounts and the pricing. Despite having ordered a cheap dress, I got it in a worthy quality. Cheers for the service.

Date of experience: February 22, 2015
China
1 review
0 helpful votes
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Fast shipping
February 23, 2015

The jackets were shipped almost immediately. We did not encounter any problem whatsoever. I would like to complements the quality of the material used which makes the jacket very warm.

Date of experience: February 22, 2015
China
1 review
0 helpful votes
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A service beyond expectation.
February 23, 2015

I am looking forward to buying again from the site. The service I received is Worth coming back for more.

Date of experience: February 22, 2015
China
1 review
0 helpful votes
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Amazing
February 22, 2015

I may lack words to express how this company has been helpful to me. Based on the dress I bought from the site, I did not have any friction with sizing, and shipping. Another feature I like about the company is the fact that I can return the dress when it is not fit

Date of experience: February 22, 2015
Kenya
3 reviews
0 helpful votes
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Nice shoes
February 20, 2015

The shoes appear tretchorous to actually move about it (LOL) but the wearability is great and there were no "sore spots" that cause those awful little blisters after a few hours of wear. I just love them and i am satisfied.

Date of experience: February 20, 2015
Brazil
1 review
0 helpful votes
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Great Site
February 19, 2015

I had a variety of choices to make. With the fast delivery all the bridesmaids’ dresses arrived on time. The quality was never compromised. Based on the measurements we gave to the customer service, the dresses had been produced since they fitted well.

Date of experience: February 18, 2015
Maryland
4 reviews
10 helpful votes
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Please notice the language of the reviews when they are positive--it is obvious they are posted by people whose first language is not English. This suggests that the only way they can get positive reviews is to have their own people post them. All of the negative reviews are written in clear English. AVOID ERIC DRESS AT ALL COSTS!

Date of experience: February 18, 2015
ericdress e. EricDress Rep
over a year old

Dear Gail,
Could you please let me know your right order number so that I could check for you? Thanks. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.

Best regards,
Ericdress Team

Kenya
2 reviews
3 helpful votes
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Satisfied.
February 18, 2015

I haven't received yet the dress but I feel very satisfied knowing that I am buying an authentic dress for a special event. I found the helpline staff were very attentive to my inquiries about dress lengths and within a few hours I had managed to make the right choice

Date of experience: February 17, 2015
Pennsylvania
1 review
7 helpful votes
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Items come from China, but only found out when I ordered a coat size large and it didn't even fit my size 6 sister since items run extremely small. I emailed Ericdres and the says it wasn't worth my while to return it cause I'd have to pay for postage to China. Totally misleading website and now I'm stuck with an item which I was originally looking forward to, but now I have no use for

Date of experience: February 16, 2015
ericdress e. EricDress Rep
over a year old

Dear Jacqueline,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed your questions to our higher manager, you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.

Best regards,
Ericdress Team

Kenya
1 review
0 helpful votes
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I would highly recommend ericdress.com as the best place to do your dress shopping.

Date of experience: February 16, 2015
Kenya
1 review
0 helpful votes
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E' il migliore!
February 16, 2015

E' il migliore! NON HO mai acquistato da uno così buono un venditore come questo. Il vestito è meraviglioso. E' splendente tanto come le foto. Comprerò ogni volta da qui.

Date of experience: February 15, 2015
Texas
1 review
8 helpful votes
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I got this purse few days ago and it's already ruined. That handle was so poorly manufactured they did ripped out the third day. Is this a fake Michael Kors purse? I emailed support and they told me that they are on holiday from February 13 to February 26. That was my Valentine's Day. Order number *******. Very unhappy an I don't want a fake MK!

Date of experience: February 14, 2015
ericdress e. EricDress Rep
over a year old

Thanks for your review here.
We are very sorry for the unpleasant experience happened on you and I have informed our higher manager your order No., please do not worry you will get our reply shortly. Anyway, we will try our best to improve our service. If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.

Best regards,
Ericdress Team

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom