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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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I will recommend ericdress.com to people in the future and will definitely be buying from you again. Thank You. Very happy customer.
I ordered from your company after extensively speaking with your staff. I ordered a red prom dress on September 12th... it arrived on my doorstep September 26th. I couldn't have asked for better service, and the dress is gorgeous! I will definitely be back to do business with your company again soon. Thank you so much to your staff for your patience and kindness. It is so appreciated!
I placed an order on 2/6/15 & still have not received it! They finally responded to my email on 2/26 & said they were CLOSED due to their Spring Festival from 2/13 - 2/26! And that it would take an ADDITIONAL 8-12 days to "PREPARE" my order! WOW! SO BASICALLY THEY TAKE YOUR ORDER & PAYMENT & YOU JUST WAIT UNTIL THEIR SCHEDULE PERMITS THEM TO SHIP YOUR PURCHASE! Further, they knew they would be closing for the "Festival" when they were taking orders & money & didnt RESPECT the customer enough to tell them! SHAMEFUL! STAY AWAY!
I ordered 2 pair of boots in January and still have not recieved my boots, they said I would have them by the 4th of Feb. Well it is now the 28th and i still have not gotten them, all these good reviews on here are B/S, NOT NOT ORDER FROM THEM! I have also noticed they have a bunch of websites with different names, BEWARE
Dear friend,
Thanks for your review. I am so sorry that you had such an experience on our site, would you please let me know your order number so that I can check your order details? Anyway, we will try our best to improve our service.If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
My daughters and me thank you very deeply for your highly good service and your excellent advice.
I was sent a plastic handbag by Eric dress that was advertised as leather. After a protracted complaint service Paypal have agreed to refund my money.
Eric dress offered me £5 back which I refused.
Do bear in mind that if you receive shoddy goods from Eric dress it costs a lot of cash to return them to China. Eric dress know this and their goods are tat.
Do not buy from this fraudulent company
I could be the only one so far who bought a handbag. I had never known I could get a cheap yet leather bag until I got to the site. I will buy more from them again and again thank you.
When I got my dress I inspected it keenly and came into a conclusion that the designer of the site has a great tailoring approach. It is an exceptional design that should have sold for more. They believe that I could get a great dress for that cheap.
The maxi dress is quite comfy and very light. I love wearing it to the beach. I am not that type of woman that goes for bikini. The site has been able to provide me with great maxi dresses. I appreciate.
I received my wedding dress yesterday. I bet it was cheaper than renting and dress in my hometown. Fortunate enough the quality is beyond my expectations that is why I rate this site 5-star undisputed.
It usually snows over here having a great pair of snow boots delivered was a milestone to making this chilly place lovely and comfortable. The boots accomplish their role from day to day; that is my feet are
With the variety of colors to pick from the site gave me an option to go for my favorite; pink. The customer service was of great help because they gave me hope when I thought I had lost. Finally the dress arrived and has an elegant design that I like. I am so grateful.
I just bought the boots because the material resembles a leopard. I fall for wild animals and I just want to be a jungle girl. I’m so glad since I found what I have been looking for in the site and with a favorable price.
My order didn’t take long to come. I ordered it early last week and right now I am trying it on. It fits well and has the quality I wanted. I am very satisfied with the experience.
After shopping I encountered an error. The dress was a little bit bigger than expected. Since it was a strapless design, it was very hard to fix it at home. I contacted the customer service who accepted to return and replaced the dress. The dress has been replaced the exact design. I am rating Ericdress five-star because man is to err and they fixed the error.
Based on my experience I highly recommend the site. The dress I bought was designed to fit. The classic color and the material compliments perfectly. I am happy with the order.
I have shopped here many times. It has always been a cool experience. Any problem has been fixed professionally and as soon as possible making this my favorite site. My latest order, the stiletto heel peep toe boots, as usual arrived on time.
First I would like to rate the nice looking and organized website. To the main point, I received the quality dress from Ericdress. It was delivered fast and exactly looking like the one I had ordered.
I am a mother blessed with three daughters. They are all different ages and have different body sizes. Unlike other buyers shopping for many dresses in same size, I bought dresses for the four of us and requested the site to have them as one order. The dresses were delivered promptly. The most touching part this shopping is the fact that they fitted well and none of them had a problem. I am just thankful to Ericdress.
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear friend,
Thanks for your review here.
I'm sorry that you had a bad shopping experience on our website. We will check your order with the order number you supplied, and we will contact you to solve your problems as soon as possible, please pay attention to your mailbox. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team