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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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While looking online for an evening party dress I needed this company or a resembling company but had never been lucky. Once I got here I found out they had the exact design I was looking for here. They were easy to order from. I got a confirmation email when I ordered and another when it shipped. It came within the time frame they had predicted. I even got a hand written note thanking me for ordering and a 10 bucks coupon code which am yet to use. I'll be checking their stocks first when ordering anything online.
The shipment came so fast and the products were exactly what I needed. Cute, cheap and had great decorations. Quick delivery and products were as described makes me happy and satisfied.
Ericdress had great products at prices that couldn't be matched! I had to expedite the shipping a bit to get it on time and even the shipping was reasonable. I will definitely use Ericdress again for any other dress requirements for the parties I attend.
I got very concern about coming from China, but I gave it a shot. The clothing looks like the photos, but just looks like... The material is poor, the finishing is horrible... threads falling out everywhere... each piece that I bought, 6 total - even ordering the same size to all, came in different sizes, a few somehow fitted others did not at all, too small... I tried to return the ones that did not fit which where the most expensive ones, the answer was: "I am sorry to hear that the size does not fit you well. According to our return policy, you can return it back based on shipping cost at customer account. From our experience, the shipping fee is not cheap. It is more benificial if you can click the exclusive customer link http://www.ericdress.com?CSID=******* to select a bigger size, then we will try our best to offer you big discount. "
What am I? Crazy to other anything else from this place? How is it possible you buy things that are supposed to be the same size, but instead, each and every piece came in different ones?
Also they took longer than promised and instead of delivering on my shipment address they sent to my billing address! I had to run around to get my things.
After I post my review in this webside I got several answers and got my order a week after. Love the dresses but only 1 out off 3 fit me.
Great pricing. Excellent customer service. If you can't find it you're going to find it here. I give it 5+ star rating. *******
I like the fact that the coat was designed in a way that one can hardly tell it is a coat. I got it and the coat has helped heat up my cold mornings as I work to the train station. It was quite cheap and quality.
I am happy with the brown unfinished jeans I bought here it is stylish and comfy. The jean pants is among the best collections I have and wins the bid with its elastic material.
Received my dress in right time, it was really the best purchase I made so far. Its worth the money. Wearing the maxi dress I bought from ericdress now. It is summer time and I am having it happily. I know most eyes are on me at the beach. Thanks Ericdress.
Web page was very easy to navigate. Found exactly what I was looking for! Processing was very quick. Will definitely shop with this company again!
The Dress was amazing, very comfortable and easy to move around in. The Overall rating for quality, price, delivery and customer service can be described as very good and I would definitely use this website again.
It's my first time to buy a dress from you i was a little nervous about what could happens but i was really surprise after 10 days i got my dress just as described it's a beautiful dress everything is just i wanted it's fit perfectly thank you so much
UPDATE: After posting the review below i heard from ericdress that my item had shipped and they did refund me $ 5. The tracking number that they provided is not yet showing any shipment, its been a little over 30 hours since they gave the number, so hopefully this will work out. I will update again when the item is received.
I dont know if my order will ever ship or not. I ordered it 19 days ago, my credit card was charged. I sent an email 4 days ago and did get a response that my order was "in storage" and to please be patient... so i thought 3 business days was good, still nothing re: shipping. I have sent another e-mail, but if you order something DONT expect to wear it in the same season! Place your fall orders now, give up on any spring or summer items!
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. We are always trying our best to improve our service quality and I believe that you will get your items soon, We will send your items by the faster shipping method. Don't worry about it. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I ordered a dress in march, I ordered with plenty of time for it to be to me on time for prom. I contacted them multiple times with the same response, that it would make it to me on time. I was promised tracking number and everything. Prom is in 5 days. Unless it gets sent to me overnight express I know it won't get to me in time. Of course I don't have money to buy a new dress. This is really depressing, I didn't get to go to first prom and now this one :(.
Dear Trisha,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representatives have contacted you for your order information and please pay attention to your mail box. I believe that you will get your items soon.If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a good day.
Best regards,
Ericdress Team
I ordered a stunning pair of shoes in February - Credit Card as charged on day of purchases.
Still waiting for what was meant to be my WEDDING shoes to delivered TWO months later! After waiting patiently for a month I enquired about when I might receive my order only to be told that it had not passed a quality inspection and had to be remade, no problems - at least they didn't send out a defective product. They advised they shoes would be dispatched within the next 5-7 days... 10 days later I enquired again, I will receive them in 5-7 days... TWO and a half months later and I have given up and have requested a number of times for my purchase to be refunded as they have not been able to deliver the goods only to be told "your goods have been shipped and you will receive them in"... you guessed it 5-7 days! That was two weeks ago and still no shoes!
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representatives have contacted you for your order information and please pay attention to your mail box. I believe that you will get your items soon.If you have any other questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a good day.
Best regards,
Ericdress Team
I decided to choose ericdress.com to buy a dress for my senior prom. I'm now in college and to this day I never received a dress and didn't even receive my money back. It still says that on April 4th of 2014 the dress had begun to be prepared for me and that was clearly a blatant lie. This site managed to scam me out of over a hundred dollars so please, PLEASE stay away from it. It isn't worth the trouble.
Dear Veronica,
Thanks for your review and we are so sorry for the unpleasant shopping experience happened on you.Our representatives have contacted you for your order and please pay attention to your mail box.And also, we will refund you. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
I ordered a custom dress from here, went to a tailor to have my sizes measured exactly, and when the dress came it did not match the measurements that were sent to them at all! I contacted them, they said I messed up the measurements. I took the dress to a different place to see about getting it altered, they informed me the measurements I sent them were not close to the ones of the dress I received, and said the dress was so terribly made there was nothing they could do to alter it. DO NOT ORDER FROM THEM!
Dear Jenna,
Thanks for your review and we are so sorry for the unpleasant shopping experience happened on you.Our representatives have contacted you for your order and please pay attention to your mail box. We have our return policy and you can return items. Would you please cooperate with us well so that your questions can be resolved soon? If you have any other questions, you can also write to service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team
Very smart and sexy good allure. Fast delivery worth mentioning here
Though it took longer than expected, the dress is beautiful and fits perfectly! Besides the discounted price
My daughter loved the dress so much. I will be ordering from time to tome now that the site has proved worth my trust, thank you!
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear Ellie,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
According to our return policy, we accept you return your items and after we get them, we will send you the full refund. Hope that you can understand. Also, our representatives have contacted you, please payt attention to your mail box. If you have any questions, please feel free to contact us at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team