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EricDressReviews 1,759

2.8

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558

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Ohio
1 review
2 helpful votes
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Fantabulous!
November 9, 2016

The dress is so beautiful. I am very happy that I ordered from Ericdress. I ordered a custom size dress, and it showed up as a fantabulous custom made dress. The dress fits on me perfectly. Thank you Ericdress! I definitely recommend people to shop from Ericdress.
The shipping method was good too. It was so fast to get delivered. Of course there was a tracking number so I was able to track my dress.

Date of experience: November 7, 2016
California
1 review
5 helpful votes
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Beautiful clothes, but...
November 7, 2016

Long wait! Red dress still not received and Black/White ombre now out of stock!
Most disappointing is the lovely coat. I usually wear L/XL and following size chart, ordered XXXL. It is too small... about 4 inch gap at front. Also not as thick as I had hoped.

Date of experience: November 4, 2016
Mexico
1 review
1 helpful vote
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Very Greatfull
November 6, 2016

I have recived my dress wich is even more beutiful in person I totally loved it, every inch of it. It fits perfectly and the fabric is amazing. I can recomended 100% to everyone, I am very satisfied with my dress and I will certainly buy again :)

Date of experience: November 3, 2016
New Jersey
2 reviews
0 helpful votes
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Awesome.
November 5, 2016

I ordered 2 sweater dresses and they look and feel great. Although service was a little slow, the dresses were well worth the wait.

Date of experience: October 31, 2016
Canada
1 review
5 helpful votes
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All of the products I've bought can best be described as copies of those shown in the photos. The material is reasonable quality, for the price paid, but the 'dresses' are much shorter than those featured in the photos and are more like 'tops' or 'tunics'. Regarding width sizing, everything is on the small side - especially around the shoulders/arms. Bottom line, if I had seen the products in the shops for the price I paid, I likely wouldn't have bought any of them. Also I placed an order for 7 items and expected just one customs bill, as I was expecting them to be shipped together, but they were shipped individually. Therefore, in addition to the duty on each of the items (which was only a few dollars), I had to pay a $20 admin fee for each parcel.

Date of experience: October 28, 2016
Arizona
1 review
23 helpful votes
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I wouldn't even give it a one star if I didn't have to. I looked at other reviews on their website and of course they were all good so I ordered a coat. Besides it taking a month to get here from the time I ordered it, when it arrived it wasn't the quality i thought it was going to be, besides that, it was way too small. I ordered a large and by U.S. standards it was a size small at best. When I tried to return it I chatted with customer service for an hour ( mostly me chatting, they'd answer about every 15 mins.) to know avail. The clothes look beautiful in the pictures and prices seem good but Buyer Beware, your wasting your money.

Date of experience: October 13, 2016
ericdress e. EricDress Rep
over a year old

Hi, Could you please let me know the correct customer id so that I could be able to help you? Thank you.

Australia
1 review
0 helpful votes
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I bought dresses for my wife and it arrived on time and the quality of the dresses are excellent. The stitches and fitting are tailor fit and my wife simply loved all the dresses. I would definitely recommend ERICDRESS.

Date of experience: October 12, 2016
Canada
1 review
4 helpful votes
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I got two dresses and they look just like on the website. Made really good and great prices. Shipping was fast. Will be using them again.

Date of experience: September 21, 2016
New Zealand
1 review
1 helpful vote
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Nice dress
September 23, 2016

Perfect fit and fast delivery. Happy with the purchase

Date of experience: September 21, 2016
Australia
2 reviews
5 helpful votes
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Great products, great prices!
September 10, 2016

I have purchased dresses and shoes from EricDress and have been fully satisfied with all aspects of the process. The shoes were lovely and fitted well. With the clothes, the size chart must be looked at to ensure that you are purchasing the right size.

Date of experience: September 7, 2016
South Africa
1 review
2 helpful votes
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Exceptional service
September 8, 2016

The service by Ericdress has been excellent, I purchased my wedding dress and it was delivered in good time. Their service is exceptional and are very professional in the way they conduct their business.

Date of experience: September 6, 2016
New Zealand
1 review
1 helpful vote
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Mother of the bride.
August 27, 2016

I purchased a dress for my grandaughters wedding and was just so pleased with it. The workmanship is beautiful, the beading and embroidery is immaculate and it arrived in record time. This is the first time I have purchased from EricDress but it wont be the last.

Date of experience: August 23, 2016
Minnesota
1 review
6 helpful votes
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Dresses
August 25, 2016

I have purchased 4 dresses at EricDress in two months time. Every dress I have received has been exactly what I ordered. The product is very high end and the prices is FANTASTIC! I will continue to buy from EricDress and I recommend this co. To everyone. They are great...
Satisfied customer,
Connie Gorden

Date of experience: August 22, 2016
Illinois
1 review
0 helpful votes
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Loved my peared sandals.
August 17, 2016

I could have gone a half size down. But they are beautiful. Cant wait to get my bracelets.

Date of experience: August 15, 2016
Arkansas
1 review
2 helpful votes
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Wonderful!
August 15, 2016

The dress and swimsuit I order was perfect. It was just what I had in mind, and it looks just like the picture. I ordered the items one size small to help me get where I want to be on the big day. GREAT GREAT GREAT! I cannot wait to wear them for my honeymoon. I will be ordering something really soon.

Thanks

Date of experience: August 12, 2016
Canada
2 reviews
6 helpful votes
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Great Clothes
August 7, 2016

Great Clothes but some sizing doesn't work for me.
Overall, good experience.

Date of experience: August 4, 2016
Hungary
1 review
3 helpful votes
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Szuper ruha!
August 6, 2016

A ruha, amit rendeltem, teljesen olyan volt, mint a képen. A méret pont jó és az anyag is szuper. Csak ajánlani tudom.

Date of experience: August 4, 2016
GB
1 review
5 helpful votes
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Good product
August 6, 2016

I was very scared of buying my wedding dress online. I am very satisfied with my order, lovely dress as seen in the picture. I can't wait to wear it on my great day. Thanks Ericdress. I recommend this site to everyone!

Date of experience: August 4, 2016
Australia
2 reviews
5 helpful votes
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Great firm, great product.
August 6, 2016

I bought a jacket from EricDress and couldn't be happier with their service and the garment. The personnel I contacted were professional, polite, helpful and a pleasure to talk to. The jacket itself is very well made: beautifully cutand therefore flattering to the bodydetailed and well finished. The price was far far less than similar jackets elsewhere and the quality of the material is outstanding. How they do such a good quality garment for the price I don't know.
Unfortunately I did not measure myself correctly so I bought a size that is a little snug on me, so I've given it to my sister, my very happy sister, and have orders another for myself.
Even though I live in Australia it arrived quickly and the cost of delivery was minimal.
Yes, I'm happy.

Date of experience: August 4, 2016
Washington
1 review
7 helpful votes
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LONG WAITING TIME
August 4, 2016

Although I had a few problems when I ordered from ericdress.com I am happy with the clothing I finally did receive. The wait time for my orders ( I am in Australia) was quite long and caused me some anxiety. So please be prepared to wait when you order from this site.The other problem I had was that one of my parcels was delivered to the wrong Post Office. Also one of the items I ordered was out of stock and I had to reorder a different jacket, but I am very happy with the jacket I finally did receive. Another of my items was lost in transit and ericdress.com are yet to refund me for this item. Also be careful when choosing your size on ericdress.com as the sizes run very small. I am a small size 8 (sometimes a 6) in Australian sizing and I ordered a size L on all my items (jackets), but even some of the Size L is a little small for me.

Date of experience: August 3, 2016

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom