English ElmReviews 175

They lure you in with the promise of free shipping. However, if you have to return an item you have to pay for it. I ordered two stools for a total of $365. The return shipping was $322. The stools were defective and they demanded that I reassemble and then disassemble them a second time to take a photo or video of the defect, when they could easily do it themselves. I am 71 years old and now they are threatening to ruin my credit over it. Use amazon! There is never a problem with return shipping! It is always paid for! It is unbelievable that they think it is okay to threaten a senior citizen!

I ordered a print from the website on 10/4/22. After waiting 7 full business days I emailed to get status. My response came quickly, indicating they do not have it in stock and and don't know when they will be getting more. I would add a pdf of my order number and date but this won't take a pdf. I read many reviews just like this (unfortunately I read them after my order was placed), I would tell anyone not to waste their time with this company. I will not order from them again.

I purchased a modern covered cat litter box house back in February 2022. Due to supply chain issues, my product did not arrive until April 9th. After using the litter box for 6 months, the unit is falling apart. The laminated wood is separating, the vented door has fallen off of the frame, and the unit in general, does not support a $200 purchase. I reached out to customer service at English Elm, who told me I needed to contact the manufacturer as there was nothing they could do. The manufacturer (phone number provided by English Elm) said they were just a distributor, and once 30 days had past, there is nothing they could do for me; I needed to go back to English Elm. I did learn that this "manufacturer" is simply a 3rd party logistics company that purchases products from overseas. That would explain the quality of the product. They could provide me with replacement parts, but I would be responsible for the cost. Going back to English Elm, they proceed to tell me they "understand" but it has been more than 30 days since my purchase and they were not willing to help. I have purchased a product that, if a return or defect were going to happen, it had to be within 30 days of the receipt of the product. Not sure how one would know that, and apparently it is written in their return policy. However, there is no mention of a defective product, which is what this is. Absolutely horrible customer service, and their supply chain is at least 2 deep. Consider purchasing household furniture, etc from another source. 30 days may not be enough to see how long something will hold up. I wasted $200!

Nice furniture and I would even say very stylish. I saw similar items in Selfridges and John Lewis. Still, at this place, the furniture is much more affordable, the quality is outstanding, and the prices are lower compared with many other places.

Late March of this year I ordered a bedframe from English Elm. I paid over a thousand dollars on their website for the bed-frame. They email me saying great your order will arrive next month at the beginning of April. April comes and goes no bed-frame. I sent an email asking why haven't I received it yet. They sent an email back saying the manufacturer has pushed the date to another month. Every month they would give me this same email for 6 months. They have ignored my requests to speak to a manager. I've emailed and talked to several different representatives they've stated that a manager isn't available at this moment and stating it's not the company's fault the item hasn't arrived they are at the mercy of the manufacturer. Meanwhile I'm at the mercy of this scam company that has taken my money for 6 months with no product to show for it. And on their website it says the beds in stock and they've jacked up the price. Which to all this english elm will reply we're sorry for your inconvenience we are beholden to the manufacturers timeframe. Which is apparently 6 months from the promised date.

News from today they've canceled my order without my permission. After the fourth time of me asking to speak to a manager.

I ordered a bed frame from this company and it had missing screws. Ive been trying to reach someone via phone and email, no one answers the phone, returns your voice messages or responds to your emails. Its been two weeks now!
I DO NOT RECOMMEND this company! The bed frame we bought from them target and home depot also carried at the same price, it was out of stock in both those places when we ordered from this company. Since then its become available in both those location. Dont order from this company, wait for a more reliable company to have them in stock.

This company took my money for a sofa (over 4k) and then didn't bother to reach out for weeks to let me know the product was out of stock. It was only after I reached out for an update (after I expected the item to have already been delivered) that they let me know they didn't have it in stock, refused to honor the price to supply a reasonable alternative, and really didn't care to remedy the error on their part. Bad service, and a bad business model all around.

The customer service team reached out to me saying the item I ordered is out of stock and provided me options to switch. When I replied with my option, they then replied in a very rude manner saying that the item is out-of-stock as well. Why did you offer me the option that is not available? They then canceled my order without letting me know. Terrible inventory management - is it that hard to just deactivate the unavailable listings? TERRIBLE SHOPPING EXPERIENCE, WILL NOT RECOMMEND TO ANYONE.

English elm is a PIECE OF $#*!! I've been waiting 5 months for my black hump console table and EVERY month it's been pushed back YET you still have it up on your site for purchase and have the nerve to have it on sale! How the hell can you have something on SALE that you haven't had in stock for 5 MONTHS? Y'all are a SCAM and I'm reporting you to the BBB!

I ordered an ottoman on 10/29/21. I was told that it would be here in February 2022. However, I got an email alert that it was shipped on 12/21/21, while I was away for the Christmas & New Year holiday season. It was "supposedly" delivered to my doorstep by FedEx without a signature requirement. As a result, when I got back home from out of town, my ottoman was missing. I tried filing a claim with FedEx but because it was sent without a signature request, it was denied. FedEx said it was on the sender. I reached out to English Elem and they refused to rectify the matter. So, basically I'm out of my money and ottoman. I will never order from them again.

English Elm company is in Asia! But the no tax is worth the time! And the English is exceptional! Can't wait to get my Commix white modular sectional, I'll stay tuned! On back order, but my construction isn't finished yet anyway.

I purchased two side tables that took over 6 months to get to me and if that wasn't bad enough, they shipped it to the wrong address and unwilling to own up to their mistake or make it right.

This company is a nightmare to work with and has been extremely unpleasant. Pls do yourself a favor and buy furniture from anywhere else. If this is your last resort, be patient and wait for someplace else.

My item was back ordered. They communicated with me along the way letting me know thew would secure the item for me. 2 weeks later item arrived

From arriving as promised to protective packaging everything was great. The parts were labeled and it went together as described, a nice piece of modern furniture! And out of stock at higher price elsewhere. Really organizes my living! Thanks EE!

Quick and easy delivery - within in a week. Bed is beautiful, easy to put together. Color is as described with a beige color. Just ordered the matching end tables.

I ordered 2 nightstands for $2,800 in February. When I placed the order, it said it was in stock: that was not true; when I called to inquire, I was told that it was out of stock until April. They offered me a small credit for the delay and I fell for the trap. April came and the item was not received. They kept my money all this time.

In May the nightstands arrived. They were poorly packed & one of them was badly scratched. They don't have a replacement until July and they won't take them back. After days of fighting with them, they are charging me a restocking fee and freight. On the other nightstand. Where has customer service gone? They even had the audacity to say that they would send someone to repair the scratch!

Time to call the bank and the Better Business Bureau & to set this company straight!

I love your products and finding what I was looking for was easy.
I bought 4 side tables. I loved the size and style. They were easy to put together and all of them had arrived promptly with no problems.

Horrible. The screen was in irreparable pieces before I could even get it out of the box. I threw the entire thing away. But not before I was able to determine that it was just a piece of junk.

I've had nothing but a great experience w/ all interactions. A little disappointed that an item I ordered was actually not available but other then that they gave been great,

I ordered two wing chairs - which by the way took almost 8 months to receive when I promised it would take 4 months. When I received the FIRST delivery, one leg of the chair was completely cracked in half. I was issued a new chair - upon the SECOND delivery the chair was severely stained and appeared to have been used prior.

English Elm will not replace the chair! In fact, no one will have the decency to even call me. And it is clear that they do not empower their front line employees to make appropriate decisions to rectify the situation. I was offered a $175 credit so that I can 'pay for professionally cleaning myself' or personally pay shipping charges to send back the stained chair! This is absolutely absurd - I simply want two chairs that are in NEW condition - which is what I paid for.

I would NEVER recommend buying a single item from this company. They clearly do not provide products in new condition, lack customer service, and the owners will not even call me back!